Photo: Mega Event APAC 2019

The 2019 Mega Event APAC conference focused on executing the best customer experience via all channels via two conference tracks: 1) Loyalty & Co-Brand Event and 2) Ancillary Revenue & Merchandising Conference. Scroll down to see the presentations from the event made available to us for downloading.



► Pre-Conference Workshop with Loyalty Partner Solutions 
21^st Century Ancillary & Loyalty Technology presentation from LPS

EVENT PRESENTATIONS

► In-App Payments “To In-App or not to In-App”
• David Ojerholm, Director Consulting, The Initiative Group

► How messaging channels are shaking up customer experiences in the airline industry
• Patrick Steinbrenner, Managing Director APAC, Insider 

► How to use big data to make loyalty members fall in love with your airline
• Mark Ross-Smith, Speaker & Industry Thought Leader, Travel Data Daily 

► Travel gift cards/prepaid products: what is happening globally with programs & reward redemption options?
• Todd Tomlin, Head of Strategic Partnerships, TripGift 

► The use of dynamic, interactive emails/messaging to increase ancillary revenue
• Duncan Sham, Founder & Product Manager, SeatAssignMate.com  

► NDC Update: Is it still relevant & is it delivering?
• Ian Tunnacliffe, Director, IFT Consulting

► Convergence of loyalty & payments – how can airline loyalty programs benefit from this trend?
• David Glantz, Head of Pre-Sales & Marketing, Loyalty Partner Solutions 

► Making ancillaries as relevant through 3^rd party channels as core channels
• Jonathan Newman, Commercial Director, Caravelo

► View from the front line
• Angeline Tang, Regional Director Leisure Travel & Partnerships Asia, Avis Budget Group Interviewed by
• Madeleine Anderson, Director, Company Evolution

► Loyalty fraud & the dark web
• Michael Smith, Managing Partner,

If you are interested in this presentation please email MSmith@AiConnects.us 

► Account takeover: what you need to know about loyalty fraud
• David Haynes, Senior Director Digital Identity & Financial Crime Solutions, LexisNexis Risk Solutions  

Click on the button above to see the complete agenda in PDF format.
 

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Photo: Interview with Garuda and Wirecard on stage at ATPS Asia-Pacific 2019 in Penang in August

This "Powwow" session was designed to share best practices for travel-related companies to more cost effectively manage paying-out to vendors, partners and consumers. Scroll down to see its presentations that we are able to share. Presentation downloads are marked with a chevron.

ATPS B2B PAYMENTS POWWOW PRESENTATIONS 

► Welcome Remarks
• Mike Carlo, Founder, Xander Pay
• Laurie Gablehouse, Travel Payment Strategies & Solutions, Ingencio ePayments
 

► The Issues & Challenges in Payouts for Airlines
• Pascal Burg, Director, Edgar, Dunn & Co


► B2B Customer Payments Case Study
• Dennis Koehler, Global Head of Payment, Fraud & Treasury, Get your Guide
• Patrick Götz, Senior Key Account Manager Travel & Mobility, Wirecard 
 

► Digital Payments: Dealing and Managing the Fraud Risk for Payouts
• Kurt Knackstedt, CEO, Troovo Technologies
• Astrid Masle-Boer, Commercial Director EMEA, Wex Inc.


► Panel Session: Simplifying B2B Payments:  Convenience versus Cost? Virtual or Real? Cash or Card? What's the best approach?
Moderator:
• Carlos Menendez, President Enterprise Partnerships, Mastercard
Panellists:
• Patrik Novak, VP eCommerce, Kiwi.com
• Peny Rizou, Group Payments & Fraud Director, eTraveli
• Jayson Westbury, CEO& Director, Australian Federation of Travel Agents & WTAAA
• Anthony Hynes, Founder CEO & Director, eNett International
• Shaz Iqbal, Airline ePayments Expert


► Supplier Payments Best Practice: Cost reduction & revenue generating strategies
• Andrew Sims, Co-founder & Director, Apiso


► Getting your B2B Platform Optimised: Lessons from AirBnB and Alibaba
• Masha Cilliers, Payment Ecosystems Consultant, Payment Options

POWWOW:  Debate, discuss, challenge and share your opinions!
Moderator:
• Paul van Alfen, Founder, Up in the Air Travel Payments Consultancy
Presenters:
► B2B Payments within the Hotel & Travel Industry: A FinTech solution to savecosts
• Mike Carlo, Founder, XanderPay
► Will NDC and One Order mean anything in a B2B Payments World
• Ryan Harris, Director, JR Technologies
► Service Interruption Recovery: UATP's leading edge solutions
• Wendy Ward, SVP Marketing & Communications, UATP

 

Photo: A previous Ai Events Session being led by Lance Blockley of the host, Initiatives Group

Overview:  The Fintech revolution is now starting to deliver both for investors, but aslo for merchants and consumers.  This session shared detailed insights into the latest fintech developments. The preentations from the Fintechs which took part are available below. 

► The State of Fintech in Australia and Beyond:  The significance for airlines & travel merchants
Lance Blockley, Director, The Initiatives Group

► The Latest Fintech Pitches:  What they are and how they can benefit consumers & merchants!
Chris Haylock, Digital Payments Disruptor, Azupay
Kurt Knackstedt, Chief Executive Officer, Troovo
Neil Smith, CTO, Simple KYC
Declan O'Keefe, Business Development Manager, Fat Zebra

 

Photo: Packed room at the Loyalty Security Fall Conference 2019 in St. Pete Beach

The Loyalty Security Conference took place on 28th and 29th October 2019 at the lovely Don Cesar Hotel in St. Petersburg Beach, Florida. It brought together executives from a variety of industries to discuss best practices to preventing fraud, hacking and gaming of Loyalty Programs. Scroll down to see the presentations from the event that were made available to us to share.

► How the Fraudsters work and How to Detect Them
• Els Villanueva, Manager Projects & Development Customer Care & Disruptions KLM Customer Experience

► Use of AI and Machine Learning for Fraud Prevention
• Shaked Vax, Trusteer WW Technical Sales Leader, IBM Security

► Letting good customers transact - mitigating ecommerce fraud
• Tina Burgess, Senior Manager of Risk & ePayments, Points

► Fraud Identification, Response & Mitigation at Fandango Rewards
• Ken Ray, Senior Manager Security Compliance & IT, Fandango Rewards

► Is Your Account Information for Sale on the Dark Web? Live Demo
• Kevin Lee, Trust & Safety Architect, Sift

► Combating Fraud in Retail and Travel: Loyalty Platforms Latest Tactics
• Sidney Dunn, Director of Loyalty Americas, Comarch

Products & Services Soapbox:  New Ideas & Services to keep Your Program Safe & Customer Friendly
► Forter

 

Photo: ATPS APAC 2019

The 8th Annual Airline & Travel Payments Summit (ATPS), co-hosted with UATP, took place in Penang, Malaysia from the 27th to the 29th of August 2019. Last year's ATPS APAC was all about "Getting Ahead in the Digital Age." This year focused on maximizing your payment acceptance and fraud prevention, while not only not impacting the customer experience, but actually delivering a better one.

Scroll down to see its presentations made available for download.

► Pre-conference Introduction to Payments with mastercard


► View from the front line
• Susy Napitupula, Senior Manager Business Performance & Support, Garuda Indonesia, interviewed by
• Patrick van der Knoop, Global Head of Sales Airlines, Wirecard

For more information on the interview please contact, via LinkedIn, Patrick van der Knoop, Global Head of Sales Airlines, Wirecard

Watch the video which was shown during the interview:

:

► Coordinated fraud & cybercrime
• Alexander Ngo, Business Development Manager, LexisNexis Risk Solutions 

► Case study: Payment strategy & optimisation with Viva Airlines
• Laurie Gablehouse, Global Head of Travel Solutions, Ingenico ePayments 

► Panel discussion: Industry regulations: from NDC to PSD2 and their impact on payments & fraud

Moderator:
• Paul van Alfen, Managing Director, Up in the Air – Travel Payment Consultancy 

Panellists:
• Laurie Gablehouse, Global Head of Travel Solutions, Ingenico ePayments
• Chiara Quaia, Vice President Business Development, Mastercard
• Lance Blockley, Managing Director, The Initiatives Group

► The Chinese overseas shopper & their passion for mobile payments
• Jasper Chan, Business Development AVP APAC, SafeCharge 

► Optimizing the customer experience in a changing payments environment 
• Steve Cheung, Passenger Sales Accounting Manager, Cathay Pacific Airways
• Paul van Sint Fiet, FX Client Management APAC Lead, J.P. Morgan

► Fighting account takeover fraud with digital intelligence
• Jeffrey Wixted, VP Product Management & Operations, Accertify 

► AI & machine learning for fraud prevention – use cases
• Nikhil Borle, Security Professional ASEAN, IBM Global Markets 

► Digital payments: how far are they along the adoption curve?
• Remo Giovanni-Abbondandolo, VP MENA, Checkout.com 

► Managing cross border payments with dynamic data
• Carlos Testa, General Manager APAC, Emailage
• Budi Waskita, Head of Acquiring, Traveloka

► Getting the balance right: Fraud prevention vs a frictionless customer experience
• Kerrie Sherwood, Manager Risk Services, ACI Worldwide  

Are you interested in speaking at an event in 2020? If so, click below.
 
 

Photo: Networking at Mega Event 2019 in St. Petersburgh Beach, Florida

Mega Event is the Airline and Travel Industry conference for maximizing revenues from Loyalty Programs, Ancillary Revenue Generation and Co-Branded Credit Card Programs. The 2019 9th annual Mega Event's theme was Engage, Experience and Execute on offering the best customer experience via all channels.

Mega Event covered four conference tracks in a single venue: 1) Loyalty Conference 2) Ancillary Revenue & Merchandising Conference 3) Co-Brand & Travel Rewards Conference & 4) Loyalty Security Conference, as well as the 2019 Mega Awards sponsored by Avis-Budget Group.

Scroll down to see the 2019 Mega Event presentations that were made available for sharing. (Note: The Loyalty Security Conference presentations must be requested separately from the Loyalty Security Association.)


Click on the button above to see the complete agenda in PDF format.

► Learning from other industries: the move from points & rewards to emotional & experiential moments
• Marti Beller, President, Kobie 

► Building a business case for Blockchain in the loyalty arena
• Noah Marconi, CTO, Tag Innovation
• Morgan Kelly, CEO, Tag Innovation

► Applying the best of personalisation from terrestrial retail to increase ancillary revenue
• Robin Hopper, CEO, Guestlogix 

► Travel gift cards/prepaid products: What is happening globally with programs & reward redemption options?
• Todd Tomlin, Head of Strategic Partnerships, TripGift 

► How will digital commerce enable growth of the loyalty market?
• Blair Koch, SVP Customer Success & Delivery, President of Americas, Datalex USA 

► Case study: Machine learning to personalize & price dynamically
• Madhu Sudan Kummara, Manager RM Solutions & Innovations, Etihad Airways 

► Where do your customers actually spend their money – with and without you?
• Brian Geary, Commercial Director, Beyond Analysis

► How global best practice & innovation could shape the ultimate co-brand
• David Edwards, Director, Auriemma 

► Managing complex loyalty partnership ecosystems through blockchain-based solutions
• Peter Gerstle, Head of Travel Products, Collinson 

► The use of dynamic, interactive emails/messaging to increase ancillary revenue
• Brad Berkson, Chief BD & Strategy Officer, SeatAssignMate.com 

Panel Session:  Installment loans – why should consumers go to the trouble, rather than using a credit card?
Moderator:
• Jack Drew, Director, Auriemma Partnerships

Panellists:
►  Rob Borden, Vice President Commercial, Uplift
►  Todd Tomlin, Head of Strategic Partnerships, TripGift 

► Travel trends impacting your customers & how to implement them
• Tom Madden, Senior Partner Client Success & Growth, ICF Next 

► Getting your credit card to the front of mobile wallets
• Mark Sullivan, Principal, Sullivan Marketing Consulting Group

► Driving direct channel growth selling vacation packages
• Seth Cassel, President, EveryMundo 

► Linking student loans to customer loyalty
• Laurel Taylor, Founder & CEO, Future Fuel

► Best practice in customer acquisition
• Mike Bernat, VP Product Management, BookIt.com
• Barry Landes, VP Business Development, Intent 

► The human & digital moments that matter most along the customer journey
• Scott Robinson, VP of Loyalty Design & Strategy, Bond Brand Loyalty 

► Enabling peace of mind with real time information
• Tracie Carillo, SVP Business Development & Marketing, Travel Incorporated 

► How loyalty programs can benefit from trend of convergence between loyalty & payments
• Klaus Kohler, Director Sales & Business Development, Loyalty Partner Solutions

Click on the button above to see the complete agenda in PDF format.
 

Photo: Mega Event APAC 2019

The 2019 Mega Event APAC conference focused on executing the best customer experience via all channels via two conference tracks: 1) Loyalty & Co-Brand Event and 2) Ancillary Revenue & Merchandising Conference. Scroll down to see the presentations from the event made available to us for downloading.



► Pre-Conference Workshop with Loyalty Partner Solutions 
21^st Century Ancillary & Loyalty Technology presentation from LPS

EVENT PRESENTATIONS

► In-App Payments “To In-App or not to In-App”
• David Ojerholm, Director Consulting, The Initiative Group

► How messaging channels are shaking up customer experiences in the airline industry
• Patrick Steinbrenner, Managing Director APAC, Insider 

► How to use big data to make loyalty members fall in love with your airline
• Mark Ross-Smith, Speaker & Industry Thought Leader, Travel Data Daily 

► Travel gift cards/prepaid products: what is happening globally with programs & reward redemption options?
• Todd Tomlin, Head of Strategic Partnerships, TripGift 

► The use of dynamic, interactive emails/messaging to increase ancillary revenue
• Duncan Sham, Founder & Product Manager, SeatAssignMate.com  

► NDC Update: Is it still relevant & is it delivering?
• Ian Tunnacliffe, Director, IFT Consulting

► Convergence of loyalty & payments – how can airline loyalty programs benefit from this trend?
• David Glantz, Head of Pre-Sales & Marketing, Loyalty Partner Solutions 

► Making ancillaries as relevant through 3^rd party channels as core channels
• Jonathan Newman, Commercial Director, Caravelo

► View from the front line
• Angeline Tang, Regional Director Leisure Travel & Partnerships Asia, Avis Budget Group Interviewed by
• Madeleine Anderson, Director, Company Evolution

► Loyalty fraud & the dark web
• Michael Smith, Managing Partner,

If you are interested in this presentation please email MSmith@AiConnects.us 

► Account takeover: what you need to know about loyalty fraud
• David Haynes, Senior Director Digital Identity & Financial Crime Solutions, LexisNexis Risk Solutions  

Click on the button above to see the complete agenda in PDF format.
 

Photo: Event's Welcome Reception held in the former gentleman's smoking club of the Hotel Du Pont

Co-Brand & Travel Rewards 2019 was the 5th annual event dedicated to best practices for co-branding credit cards and for forging co-brand and travel reward-related relationships. The theme for 2019 was 'Engagement, Experience and Execution." Scroll down to see the presentations from the event made available to us for sharing.

► As brands work together to deliver a 1^st class customer experience, do customers still value their co-brands?
• Joe DeNardi, Managing Director, Stifel

► Regulations: what to watch out for in the US, including PSD2, GDPR, SCA and CCPA
• Madeleine Anderson, Director, Company Evolution

► The Blockchain myth: What to really expect from blockchain advances in the card issuing industries
• Thom Kozik, Chief Commercial Officer, Loyyal

► Innovations in product design
• Chip Baker, Managing Partner, Summit Path Partners

► Brands delivering 1^st class customer experience
• Dara Giammalva, VP Marketing, Elite Marketing Group

► Smart Contracts 101: Peer to peer ecosystems for the travel industry
• Noah Marconi, CTO, Tag Innovation
 

Photo: Packed house at AMC 2018, Edinburgh, representing 30+ different airlines & many OTA's

The theme for the 13th Ancillary Merchandising Conference (AMC) was Engage, Experience and Execute - are we getting it right for customers?   

Building on the highly successful 2018 conference (click here if you want to access its presentations) about "Getting ahead in the Digital Age," this year's AMC was focused on how to engage with customers - whether in the direct or indirect channels. Ancillaries and Merchandising are challenged in different ways, depending on the channel. So getting a customer experience that allows customers to easily and consistently buy a range of products and services was central to this year's event. Having a strategy for ancillaries - whether it is classic ones like cars and hotels - or even bags and seats is a first step, but getting the highly siloed organisation to execute is also fundamental. This year tackling the actual delivery of ancillaries was featured. Scroll down to see the presentations from this event available for download.

Presentations: Engage, Experience, Execute -
Are we delivering for customers?


► State of the Industry Report:  Merchandising highlights from 2018 and a predictions for 2019
• Jay Sorensen, President, IdeaWorksCompany

► Driving direct channel growth selling vacation packages
• Stephen Hayes, Analyst Market Research & Insights, American Airlines
• Seth Cassel, President, EveryMundo

► Big Data: Taking airlines places
• Jon Norris, VP Marketing, FlightPath3D

► Closing the gap in the customer journey:  revenue opportunities through In-Flight Connectivity
• Frederik van Essen, Partner, Airstream Associates

► Beyond the big 3:  What else can be sold?
• Martin O Regan, Managing Director, InflightFlix 

► The use of dynamic, real time emails to show live content and pricing
• Brad Berkson, Chief BD and Strategy Officer, SeatAssignMate.com 

► Digital Transformation, getting the balance right between maximising revenue & providing a high level of customer experience
• Alison Bell, SVP Global Sales,Datalex 

► GDPR Update: One year on what is the impact?
• Iain Pringle, Director, New World Loyalty 

► The Next Generation Storefront – The newly proposed standard to drive consumer confidence & upsell across all channels
• Veronica Hull, Head of Global Distribution Strategy, Virgin Atlantic Airlines
• Gianni Cataldo, Head of R&D, ATPCO

The 13th Annual Airline & Travel Payments Summit (ATPS), co-hosted with UATP, was held outside London in Brighton, UK from the 7th to the 9th of May 2019. The theme for the event was Engage, Experience and Execute - are we delivering for customers? In a world where the Internet of Things, and the Internet of Commerce, are fast becoming the day-to-day reality, how will payments and fraud prevention work for customers?  

This event offered three conference tracks in a single venue: 1) Payments Track, 2) Fraud Track, & 3) Loyalty Fraud Prevention Conference Track. It also offered the opportunity to connect with the best contacts in the industry.

Scroll down this webpage to see its presentations available for downloading from the ATPS Payments and ATPS Fraud Tracks.




ATPS 2019 PRESENTATIONS

Pre-Day Workshop

► How Installment Payments drives increased conversion & average value size
• Chris Styles, VP Commercial, Uplift

► Alternative Forms of Payment - everything you need to know but were afraid to ask!
• Rachel Morowitz, VP Alternative Forms of Payment, UATP
• Rachel Stephens, Manager, Alternative Forms of Payments, UATP

► Payment Innovation Strategy:  Getting the basics right from pre & post booking and in the airport!
• Eckart Reiche, Head of Airline Sales, Wirecard

ATPS Payments & Fraud Presentations 2019 




► Finding balance: strong authentication vs customer experience
• Carolina Giudici, Director of Enterprise Accounts, Emailage
• Evangelos Bougiatiotis, Sr. Customer Success Manager, EMEA, Emailage

► Digital payments:  What customers want in 2019
• Ronnie D’Arienzo, Chief Revenue Officer, PPRO
• Jeremy Dyball, Head of Sales & Growth, Merchant Business, Amadeus

► What’s FINTECH doing for payments?
• Martins Veidmanis, E-Commerce Manager, airBaltic
• Simon Eve, Head of Travel, Trustly 

► Survival of the fittest: how change can bring new growth opportunities to the airline industry
• Sung Feng Wu, VP Business Development, SafeCharge  

► Are you ready to deliver payments in a voice activated world?
• Rodrigo Sanchez, VP Product, dLocal 

► Blockchain payments in the airline & travel industry
• Chris Denny, European Sales Manager, Bitpay 

► Data Breaches:  What should you be doing on the front line to help stop data breaches & managing the PR in the event of a breach
• Gwilym Lewis, Director, Appsecco

► Anti fraud and anti money laundering secure payment systems, with an eye on customer experience
• Robert Albrecht, Head of New Business, Paysafecash

► Augmented Analytics: Supercharging fraud prevention & payment conversion
• Rodrigo Camacho, CCO, Nethone

► The collapse of Omega Travel, Case Study:  Warning signs & how to protect your business
• Tom Pilling, Head of Risk, Paysafe 

► Regulatory & Scheme Compliance – 2019 Update on PSD2, GDPR & other key regulations
• Pascal Burg, Director, Edgar, Dunn & Company 

► Payments as a profit driver: A new channel to acquire customers, sell ancillaries, and provide a better customer experience
• Brad Ferry, Senior Account Executive Travel, Affirm 

► Uplifting legacy – how airlines can transform payment experience with their current infrastructure
• Vojin Rakonjac, Head of Payment Solutions, Voyego by Comtrade


Note: Click on this button to see the complete conference agenda or the hot topics to be covered are below.
 

Photo: Ai Events Workshop in 2018

With over 75 million hits on Google for Blockchain and Travel, it's perhaps not a surprise that there is still a considerable amount of interest in this topic. However, it is still shrouded in a lot of mystery, so understanding the Use Cases in aviation and travel was the aim of this one day workshop hosted by Ai Events. At the end of the session, the aim was that attendees had a much better understanding of what is happening (and also maybe what is not) in this space. The session aimed to give a quick introduction to what Blockchain is and isn't. It then looked at the current Use Cases in areas from smart contracts, loyalty, payments & fraud, customer service/disruption handling.

The presentations from this workshop will be available shortly. Check back again soon.

EVENT PRESENTATIONS 

► An Introduction to Blockchain:  What it is and what it isn't
• Dr Nikhil Vadgama, Deputy Director, UCL Centre for Blockchain Technologies 

►Smart Contracts:  What they are and how they are being used for airlines & the travel industry
• Marcello Mari, Cypto & Blockchain Marketing & PR and Digital Nomad
• Donavan Whyte, CEO, Mad4Digital

► The Loyalty Use Case:  Which airline/travel loyalty challenges will blockchain solve?
• Suhas Chatekar, Head of Innovation Lab, Collinson Group

► Overview of Blockchain and Airline & Travel Distribution: Solutions and Challenges
• Michael Smith, Managing Partner, Ai

► Tokenisation:  The Good the Bad and the Ugly Tokens  - what will transform your business?
• Stuart Evans, Founder, Wavebreakr

► Bringing it All Together:  Are the Blockchain Use Cases hype or the best way forward?
• Kevin O'Shaughnessy, CEO, CityHook

Photo: City of Long Beach

Mega Event Overview & Theme: Mega Event 2018 was held in Long Beach, California, home to the luxury liner The Queen Mary. She was the fastest ship in her day at the leading edge of technology. Similarly, the theme for Mega Event 2018 was shaped around being at the leading edge of technology in our rapidly developing digital age. So, Mega Event 2018 looked at how to make the best of Digital in the areas of Loyalty, Ancillary Revenues/Merchandising and Co-brand Cards. It also allowed attendees to connect with not only great content, but great business contacts, enabling participants to learn best practices and hear how others are getting ahead in the digital age. 

Mega Event covered three conference tracks in a single venue: 1) Loyalty Conference 2) Ancillary Revenue & Merchandising Conference & 3) Co-Brand & Travel Rewards, as well as the 2018 Industry Achievement Mega Award sponsored by Avis-Budget Group. Scroll down this webpage to see its presentations available for downloading.

You may also want to checkout photos of Mega Event from our Facebook page here.

2018 Mega Event Presentations

► How jetBlue Ventures is Helping jetBlue Get Ahead in the Digital Age
• Christina Heggie, Investment Principal, jetBlue Ventures

► Around the World in 30 Minutes: A Global Tour of Ancillary Revenue Best Practice
• Jay Sorensen, President, IdeaWorksCompany 

► Loyalty Program Health Check:   Is yours commercially fit for purpose for today and tomorrow?
• Doug Carlucci, Partner, Oliver Wyman
• Jason Adessky, Head of Strategy, Asia Miles

► Digital Transformation in Loyalty & Revenue Development
• Jim Nation, Regional Sales Director, Travelport

► Creating Loyalty with Paid Membership: Lessons from the introduction of easyJetPlus!
• Peter Gerstle, former Head of New Product Development for easyJet

► Reinventing Reward Programs: New revenue management & customer recognition techniques
• Evert De Boer Managing Partner On Point Loyalty

► Redemption:  Aggregate to drive loyalty & profitability
• Jamie Larounis, Director of Marketing & Fundraising, PEX+

► How to Broaden the Reach of Your Loyalty Program
• Sol Freixa, Head of Media Solutions, Amadeus

► The Key to Ancillary Growth: Getting the customer experience right
• Felipe Ocáriz Arce, Head of Revenue Development, Volaris
• Barry Landes, VP Business Development Americas, Intent Media

► Driving New Ancillary Revenue with Instalment Payments
• Ray Ramdin, Director E-Commerce, Spirit Airlines
• Rob Borden, VP Commercial, Uplift

► Merchandising Seats:  How to use AI to maximise revenue and delight customers
• Jean Tripier, CEO, FLYR

► IATA Initiatives:  What you need to know from NDC to One Order!
• Ian Tunnacliffe, Director, IFT Consulting


Want to see the Lions' Den videos? Then please email us at CarTrawler-LionsDen@AiConnects.us, or see all the presentation slides below

► Affirm, Raleigh and Drake, Out of the Box Presentation Slides

► Frontier Airlines Ancillary Journey: From Product to Customer Centric
• Mike Robinson, Head of Ancillary Revenue, Frontier Airlines

► Best Practice in Personalisation of Ancillaries: Monetising moments of inspiration!
• Andre Miller, Director Global Comms, Bahamas Ministry of Tourism
• Tedd Evers, CEO, Triptuner

TheIdeasExchange sponsored by UpLift: Ideas that will radically change your ancillary & merchandising thinking & strategy!

► Kevin O’Shaughnessy, CEO, Indigo/Cityhook
► Sarrita Hines, CEO, Trustabit

► Preparing for Stress During Negotiations Between Banks and Co-Brand Partners
• Trevor Salter, Associate, Morrison & Foerster

► A Daily Travel Card: A new approach for co-brands?
• Peter Marriott, Director/CTO, CardGenY
• Hadi Hafez, Key Account Manager, Travel & Mobility, Wirecard Global Sales

► In-depth Insights to the US Consumers
• Jaclyn Holmes, Director, Auriemma Consulting Group

► Case Study: Shop your Way and personalisation
• Sean Otto, Strategic Development, Shop Your Way (part of Sears)

► The Travel Club Concept: Increase Acquisition and Revenue
• Charles Ralston, Chief Revenue Officer, Custom Travel Solutions

► A New Co-Brand Model for the Digital Age
• Karen Dumbrell, Head of Loyalty Program Operations, Virgin Atlantic

► Case study: Future of AI in Co-Brand
• Jesse Wolfesberger, Chief Data Office, Maritz 

► The Five Key Technologies you Need to Know for Best in Class Travel Retailing
• Ursula Silling, CEO, Do Things Differently

Photo: ATPS APAC 2018 Networking Session

The 7th Annual Airline & Travel Payments Summit (ATPS), co-hosted with UATP from the 4th to the 6th of September 2018 in Phuket, Thailand was all about: "Getting Ahead in the Digital Age." At the very first ATPS in 2008, the coolest phones were not even smart. The world has moved on considerably and digital is really starting to impact payments and fraud, especially so in Asia. So, what do you need to do to catch up with and get ahead of customers' payment needs and with the fraudsters in a fast moving digital environment? Scroll down this webpage to find answers to these questions by downloading the conference presentations. You may also checkout photos from the event on our Facebook page here.

KLM Payments Case Study
• Maarten Rooijers, Senior Manager Payments, KLM interviewed by
• Paul van Alfen, Founder, Up in The Air Travel Payment Consultancy
Note: This presentation is not available for distribution.  Please click here to contact Paul van Alfen to request it.

► NewGen ISS: Modernising distribution & payments in the BSP - Are you ready?
• Andrea Simoes, Manager Industry Engagement, IATA

► Blockchain and Payments: A solution in search of a problem?
• Jörg Möller, Managing Director, Wirecard Technologies

► Getting Ahead in the Digital Age
• Klein Wang, Regional Head of Merchant Solutions APAC, Amadeus Travel Payments

► Optimising the Payment Experience – HK Express Case Study
• Ivy Chang, Finance Manager, HK Express
• Linus Goh, Business Development Director, Worldpay

► New Payment Platforms:  What they are and how they will impact the industry
• Lance Blockley, Manging Director, The Initiatives Group

► IATA Payment Initiatives:  What you need to know from NDC to One Order!
• Ian Tunnacliffe, Director, IFT Consulting

► Airline Fraud Global Outlook
• Fernando Souza, VP Global Merchant Solutions, CyberSource

► Alternative Forms of Payments:  How and what to deploy
• Laurie Gablehouse, Principal Consultant/Travel Payment Strategies, Ingenico ePayments

► GDPR & Regulatory Update:  From PSD2 to Data Protection key things you need to know!
• Kelvin Looi, Worldwide Business Unit Executive, IBM Analytics

► Know Your Users: Balancing Security with Customer Experience
• Eric Olmos, Head of Payments & Fraud, Nuk Consultants
 

Photo: Wilmington, venue for the 2018 Co-Brand Conference

Co-Brand 2018 was the 4th annual event dedicated to best practices for co-branding credit cards and for forging co-brand relationships. This partnership-driven conference allowed participants to meet industry stakeholders from various industries responsible for co-branded cards. Scroll down to see its presentations available for download.


► Do Customers Still Value their Co-Brands?  In a Mobile Wallets, Alternative Form of Payments and Crypto Currency world, what are the implications?
• Joe DeNardi, Managing Director, Stifel

►GDPR: What are the implications for you if you hold data in Europe?
• Kim Gerhardt, Partner, Edgar, Dunn & Company

►In a Portfolio Moving World: What's the best way to RFP your co-brand and move your portfolio to a new provider?
• Crystal Kaldjob, Associate, Morrison & Foerster

►Understanding digital identities and fraud in the co-brand industry
• Steve Lenderman, Fraud Operations Lead, PayPal

►What the launch of the Uber, Starbucks (and other new non-travel) co-brands mean for your program: What are the lessons to be learned?
• Beth Wolff, Business Development Co-Brand, Visa
• Marc Berman, Principal Consultant, Kobie Marketing

►The Blockchain Session:  Everything you were afraid to ask about Blockchain as well as its potential implication for Co-Brands
• Thom Kozik, Chief Commercial Officer, Loyyal

►What Will Happen if Interchange is Regulated in the USA?  Could lower rewards be on the agenda?
• Gary Leff, Author of “ View from the Wing”

►Making your Rewards Offer Attractive to Drive Spend: How card linked offers add value to you co-brand card
• Lars Holmquist, EVP Americas, Collinson Group

►The Ideas Xchange:  A quick fire session of new innovations that could revolutionise the Co-Brand market
Moderator:
• Madeleine Anderson, Executive Chairman Co-Brand Americas 2018

Presenters:
► Liran Amrany, Co-founder & CEO, Debitize
► Bob Craig, Chief Digital Officer, Walletron
► Rob Borden, Vice President Commercial, Uplift

 

Photo: Miami - host city of the 12th Airline and Travel Payments Summit

The 12th Annual Airline & Travel Payments Summit (ATPS), co-hosted with UATP from the 24th to the 26th of April 2018 in Miami was all about: "Getting Ahead in the Digital Age." At the very first ATPS in 2008, the coolest phones were not even smart. The world has moved on considerably and digital is really starting to impact payments and fraud. So, what do you need to do to catch up with and get ahead of customers' payment needs and with the fraudsters in a fast moving digital environment? To find out, scroll down to view the presentations from this event that we are permitted to share.

► 10 Years of ATPS: What’s Happened in Payments & What’s Ahead
• Maarten Rooijers, Senior Manager Payments, KLM
• Bert Zwanepol, Payments Manager, KLM
• Paul van Alfen, Global Head of Airlines & Travel, Ingenico Epayments

► Gettiing Ahead in the Digital Age
• Pasi Irisvik, Digital Project Manager Payments, Finnair
• Jeremy Dyball, Head of Sales, Amadeus Travel Payments

► Airline Fraud Global Outlook
• Fernando Souza, VP Global Merchant Solutions, CyberSource

► Friendly Fraud – How to stop it
• Carl Somigli Cochrane, Cyber Fraud Prevention Specialist IT Security & Compliance, Air Canada
• Yago Casasnovas, Payments & Fraud Manager, Air Europa
• Stewart McIntosh, Director of Sales North America, Ethoca

► What Does the Future Look like for E-Commerce Payments:  Will NDC impact your processes?
• Ryan Harris, E-Commerce and Ancillary Manager, Insel Air

► Case Study: What Transavia is Getting Right in its Fraud Strategies to Get Ahead of Fraudsters
• Erik Knoester, Fraud Prevention Manager, Transavia

► Leveraging Payments from the OTA Perspective
• Mahesh Marepally, Vice President Finance, Priceline.com
• Nitish Pandit, Sr Director Finance, Priceline.com
• Rene Pelegero, President, Retail Payments Global Consulting Group (RPGC)

► Authentication & Identity: Do you know who I am?
• Miriam Syber, Account Manager, Riskified

► Omni-Channel Commerce & Cyberattacks
• Carl Somigli Cochrane, Cyber Fraud Prevention Specialist, Air Canada
• Alex Holden, Chief Information Security Officer, Hold Security

► Accepting New Payment Methods: Is it a game changer for airline retailing?
• Amine Boulaghmen, Head of IATA Settlement Services Product Portfolio, IATA
• Petr Duchek, EVP Sales Marketing & Customer, Aaron Group

► Mobile Payments: What Customers are using – results of latest research
• Al Enes, Business Development Manager, Worldpay  

► Know Your Users: Balancing Security with Customer Experience
• Grzegorz Kwiecień, Chief Operating Officer, eSky Group
• Rodrigo Camacho, Chief Commercial Officer, Nethone

► Who Are You in the Digital Age?  How identity is the key
• Francesco Scarnera, Chief Executive Officer, iBe TSE Consulting

Click on the button above to see the complete conference Agenda in PDF.

Photo: Edinburgh, venue of the 12th Ancillary Merchandising Conference

The theme for the 12th Ancillary Merchandising Conference (AMC) was "Getting ahead in the Digital Age." Ancillary revenue and merchandising rescued the profitability of many airlines and travel retailers. Without the likes of baggage fees, margins of 10% and higher would not have been achieved. But, the airlines and travel companies that will get ahead in our new digital age will be the ones which invest both in generating more ancillary revenues and using those profits to deliver a better customer experience. From giving people more reasons to travel, to making the end-to-end journey an experience to remember, this is all made easier by our increasingly digital world. However, many in the travel industry are not well-placed to take advantage of what digital offers. The Ancillary Mechandising Conference helped participants to understand the opportunities in digital– from automated commerce to how to drive people to all of your products and services.

Scroll down to see the presentations available for download.

2018 Agenda:Getting Ahead in the Digital Age

► The Key to Ancillary Growth: Getting the customer experience right
• Mike Slone, Chief Experience Office, travelaer
• Iztok Franko, Founder, Diggintravel

► Best Mobile Retail Practices for Ancillary Revenue by Global Network Airlines & LCCs
• Jay Sorensen, President, IdeaWorksCompany

► Re-imagining the Travel Transaction: Approaches that enable personalisation, easy payments and “smart” promotions
• Bharat Sharma, VP European Sales, CellPoint Mobile

► Merchandising Seats: How to maximise revenue and satisfy customers
• Janick Denoncourt, Manager Ancillary Revenue, Air Canada
• Emma Welfare, VP Product, Plusgrade

► Managing the Digital Journey: How Avis is developing Car Hire in the Internet of Things
• Stig Williams, Head of International Partnerships, Avis Budget Group

► NDC Update: Is it delivering all it promised?
• Ian Tunnacliffe, former Principal Consultant @ SITA

► Ancillary Merchandising Innovation: Top tips to optimising and personalising pricing
• Stephen Grabowski, Founder, Gordian Software

► Merchandising in Third Party Channels: What’s possible?
• Sarah Panthou, Retail & Ancillary Revenues, Air
France KLM Group

► Post Sale Merchandising: How to increase revenues!
• Jonathan Newman, Commercial Director, Caravelo
• Carlos Jovel, VP Revenue Innovation, LATAM Airlines (via Skype)

► Meta Search: Opportunity or threat?
• Andrew Phillips, Engineering Lead, Skyscanner

► IATA One Order: What it is and the impact for ancillaries
• Andrew Blake, Manager Airline Distribution Standard, IATA

► Czech Airlines Case Study: Exploiting Ancillary Revenues
• Karel Sucha, Senior Consultant, Lufthansa Consulting
• Josef Adam, Chief Financial and Information Officer, Czech Airlines

►  GDPR: What it means, who it impacts & what you need to know
• Iain Pringle, Business Development Director, United Networks

► The Five Key Technologies you Need to Know for Best in Class Travel Retail Merchandising
• Ursula Silling, CEO, Do Things Differently

Airline Retailing - What’s the challenge moving forward?
► Stephen Luurtsema, Principal Consultant, Travel in Motion
► Mark Pegler, Managing Director, ParkCloud
 

Photo: ATPS Latinoamérica 2017

Las aerolíneas y las compañías de viajes tienen pequeños márgenes de beneficio. Sin embargo, los pagos y el fraude representan grandes oportunidades para ahorrar costos, así como nuevas fuentes de ingresos en los mercados multicanal, internacional y transfronterizo en los que operan. La 6ta Conferencia de Pagos de Líneas Aéreas y Viajes en América Latina, ATPS, de Bogotá abordoraba estos temas, retos y oportunidades, así como la forma en que las empresas responden a ellos de formas innovadoras. Más abajo podrá ver las presentaciones del evento.

AGENDA del EVENTO

Miércoles, 06 de diciembre de 2017

3:45 - 6:00pm:
► Workshop (Opcional) sobre Formas Alternativas de Pagos
• ¿Qué es la definición de AFP y por qué son importantes las AFPs?
• Las AFPs por varias regiones del mundo   
• La Solución de UATP para las AFPs
• Los Socios de UATP
• El Proceso de una Transacción AFP con UATP
• ¿Por qué elegir UATP para implementar las AFPs?

6:00 - 8:00pm:
Cóctel

Jueves, 07 de Diciembre de 2017

9:00 - 9:30am:
Café, Networking y Registro

9:30 - 10:00am:
Introducciones y Palabras de Bienvenida
• Robson Rodrigues, Director, UATP

10:00 - 10:30am:
► Cómo las iniciativas de la IATA están remodelando la forma de viajar y la manera para pagarla
• Jean-Charles Odele-Gruau, Director of Payments, IATA

10:30 - 11:00am:
► El Futuro de Prevención de Fraudes para Líneas Aéreas y Compañías de la Industria de Viajes
• Rodrigo Camacho, Head of Business Development, Nethone

11:00 - 11:30am:
Café y Networking

11:30am - 12:00pm:
► Creías que el fraude era costoso? ¡Espera a que conozcas las declinaciones falsas!
• Ronald Wieselberg, Sales Director - Issuer Relations (Latin America), Ethoca

12:00 - 12:30pm:
Discusión de Panel: Pagos & Fraude – ¡Qué tienen que hacer las empresas de viajes para ser lucrativas!

Moderadora:
• Camila Lopez, Gerente de Ventas, LatioNews

Panelistas:
• Jean-Charles Odele-Gruau, Director of Payments, IATA
• Laurie Gablehouse, Travel Payments Strategies, Ingenico
• Todd Coons, Director of Sales - The Americas, Perseuss

12:30 - 1:30pm:
Almuerzo y Networking
    
1:30 - 3:00pm:
Talleres Interactivos

► Taller #1: UATP

► Taller #2: Worldpay

► Taller #3: Ingenico

Photo: Mega Event 2017 In Palm Springs

Event Overview & Theme: Mega Event 2017 was held at the JW Marriott Desert Springs near Palm Springs, California. Mega Event was the place to make business contacts with executives managing Loyalty Programs, Ancillary Revenue Programs & Co-Brand Card Programs at many of the world's largest airlines and travel brands. It was aslo the place to be in order to learn, discuss & debate the latest trends and best practices in these areas. The 2017 theme was "To Boldy Go." Scroll down to see the 2017 Conference Presentations, which are available for downloading, as well as information about some of the event sponsors.

EVENT SPONSOR MATERIALS:



► Travel Loyalty Management
► Case Study: Heathrow Airport
► Case Study: JetBlue




► Hotel Decisioning Insights Case Study
► Loyalty Travel




► iFly Loyalty Platform


EVENT PRESENTATIONS:

New Opportunities:  Loyalty and the Infrequent Traveller
► Kristin Møllerplass, Head of Loyalty & Engagement, Norwegian Rewards
► Piotr Kozlowski, CRM & Marketing Consulting Director, Comarch

► Why Data is Key to Merchandising:  Top 10 items you must do to win!
• Gillian Morris, CEO, Hitlist

► After Air Canada: What next for the spin off model?
• Evert de Boer, formerly of Aimia & Partner, FFP Investment & Advisory 

► Are Business 2 Business Loyalty Programs Delivering?
• Marcus Puffer, VP Global Loyalty Strategy, IBS Software Services

► Pre-sale Loyalty & Data Driven Offer Personalisation
• Leigh Mehlman, Sr Mng Lifecycle Mkt & CRM, Exclusive Resorts
• Ethan Hanson, Director Digital Experience Strategy, Merkle

Exclusive Resorts Video:



► Merchandising the New Basic Economy Fares: Is this the way to manage the price challenge?
• Blair Koch, CTO & President USA, Datalex

► The Consumer’s Eye View
• Summer Hull, AKA Mommy Points/Boarding Area 

► Mobile Engagement: Converting loyalty to income
• Dene Johnson, AVP Partnerships, TD Bank
• Jonathan Silver, CEO, Engage People

► Payments: The missing link in your ancillary merchandising strategy
• Laurie Gablehouse, Consultant, Ingencio ePayments
• Kevin O’Shaughnessy, CEO, Indigo.gt

► Innovation: The next big opportunity for co-brands
• Kyle Armstrong, CEO, Kaligo Solutions

► IFRIC13 Revolutionised Loyalty Programs. What will IFRS 15 & US ASC 606 rules mean for your program?
• John Kryczka, Managing Director, PricewaterhouseCoopers

► The NDC Exchange: How to control your NDC messaging
• Ian Tunnacliffe, Principal Business Consultant, SITA

► How Co-Brands are Valued by the Marketplace
• Joe DeNardi, Managing Director Equity Research, Stifel 

► What the Data on Ancillary and Loyalty is Telling Us for 2018 and Beyond
• Jay Sorensen, President, IdeaWorksCompany

► Bank Travel Reward Cards:  Threat or Opportunity for Co-Brand?
• David Edwards, Director, Auriemma Consulting Group

► Everything You Wanted to Know About Ancillary Merchandising:  Research findings
• Mike Robinson, Product Marketing Manager, Amadeus

IdeaXchange: 3 Ideas that will radically change your ancillary & merchandising thinking & strategy!
► Thomas Baker, VP Strategic Partnerships, Clarus Commerce
► Kenneth Purcell, CEO, iSeatz

► Case Study: How AeroMexico is being bold today and preparing for the future
• Brian Gross, VP Digital Innovation, AeroMexico 
• Emilio Chacon, VP Ancillary Revenues, AeroMexico


 

Photo: ATPS Asia-Pacific 2017 Conference

In the face of the fast-changing travel industry landscape in Asia-Pacific, the 2017 Airline & Travel Payments Summit (ATPS) Asia-Pacific 2017 conference theme was Delivering Bold Payment & Fraud Strategies. Participants heard directly from Qatar Airways and Virgin Australia, amongst others, on how they are addressing their payment and fraud-related challenges. Attendees also learned all about WeChat Payments from a first hand expert, Matthew Brennan, who shared everything you need to know about using this channel to get more sales in China.

Scroll down to see the PowerPoint presentations available for downloading from this conference and checkout photos of the event on Ai's Facebook page here.

► Payment & Fraud Lessons from the Middle East
• Rajeev Chopra, Senior Manager Finance Revenue Accounting, Qatar Airways

► Driving Ticket Sales by Preventing False Declines:  Case Study from Virgin Australia
• Suzanne Bailey, Credit and Fraud Leader, Virgin Australia
• Brett Small, Regional Director APAC, Ethoca
Note: Presentation may be available. Please email Brett by clicking here

► WeChat and Social Payments:  Eight things you need to know about China’s mobile users
• Matt Brennan, WeChat Expert, China Channel

► Seamless OmniChannel Payments:  Reinventing the digital journey
• Marney De La Mar, Sales Manager – Travel Vertical, Ingenico ePayments

Sharing Best Payments & Fraud Practice
► Chrissy Spiteri, Manager Comercial Payments & Fraud, Jetstar
►  Mark Funston, Senior Manager Solutions Design, SITA

► One Token to Rule Them All:  A radical idea to make payments safe, secure & flexible
• Kevin O’Shaughnessy, CEO & Founder, Indigo.gt

► Cyberattacks & Data Breaches: Your loyalty programs & payments are weak spots!
• Sujinun Jutakorn, Strategic Account Manager, CyberSource

► Direct Bank Payments:   How to use these to prevent fraud and save costs
• Gene Guitierrez, Managing Director, InPay

The Ai Ideas Exchange
► Annemarie Perry, Head of Global Airline Partnerships, Worldpay
► Bradley Riss, Head of Commercial, Adyen
► Aleksander Kijek, Head of Product, Nethone
► Craig Jones, Senior Risk Analyst, ACI Worldwide

► IATA’s Next GenISS: The travel agent’s perspective and future opportunities for payments
• Jayson Westbury, Chief Executive, Australian Federation of Travel Agents

► Transforming Payments in the Hotel Sector:  How hotel future best practices learn from and aid the airline industry
• Mike Carlo, Global Head of Payments, Onyx CenterSource

► Payment & Data Protection Regulations: If you sell in Europe you need to know about these changes!
• Lance Blockley, Managing Director, The Initiatives Group

The Payments Value Chain:  Understanding the view points from acquirer to the end consumer?
►  Merchant – Indigo Ground Transport
►  Acquiring – Elavon
►  PSP – Ingenico ePayments

► Using Mobile Payments and Chat Bots to Deliver your Bold Payments Strategies
• Paul van Alfen, Global Head of Airlines & Travel, Ingenico ePayments

 

Photo: Networking at Mega Event Asia-Pacific 2017

The Mega Event Asia-Pacific 2017 - 4th Annual Profitabilty Summit was held at the Grand Mercure Roxy Hotel in Singapore. It combined two conferences in a single venue: 1) Ancillary Revenue Generation & Merchandising; and 2) Travel Loyalty & Co-Brand Cards - all with dedicated focus on key issues and challenges for airlines and travel companies in the Asia-Pacific region. Additionally, the 2017 Mega Event hosted two complimentary workshops: Controlling your Offer Symposium & Loyalty Fraud Prevention Workshop.

The theme for 2017 was "Bold Strategies for Growth." Scroll down this page to see the conference presentations available for download. And, checkout photos of this event on our Facebook page here.

► IBS Partner Integration Hub

NDC and MetaSearch: Merchandising Lessons    
► Trevor Spinks, Head of Sales & Distribution, Scoot
► Filip Filipov, VP Product Management, Skyscanner

►Ancillary & Loyalty Lessons: What the 2017 ancillary & loyalty results are telling us
• Jay Sorensen, President, IdeaWorksCompany

►Co-Brand Cards in the Low Cast Carrier World
• Nik Laming, General Manager, Cebu Pacific Loyalty

►Everything You Wanted to Know About Ancillary Merchandising:  Research Findings
• Mike Robinson, Product Marketing Manager, Amadeus

►How Chatbots Are Starting to Revolutionise Loyalty and Ancillary for Airlines
• Josh Ziegler, CEO, Zumata

►Digitalisation in Loyalty Programs
• David Glantz, Head of PreSales & Marketing, Loyalty Partner Solutions

►Are You Bold Enough?  How you reward U is showing the way
• Steven Greenway, CEO, reward-U

►The NDC Exchange:  How to control your NDC messaging
• Chris Eite, VP Business Management APAC, SITA

►Key Insights for Disrupting Online Travel
• Stewart Jones, Regional Director, Rentalcars Connect

Please join us in Bangkok in 2018 for the 2018 Mega Event Asia-Pacific.

Co-Brand 2017 was the third annual event dedicated to best practices for co-branding credit cards and for forging co-branded credit card relationships. The co-brand market is particularly interesting in 2017 with the world's three largest co-brand cards, those of the three largest US airlines, reportedly seeing a major decline in approved applications. Is this a harbinger of things to come for other co-brands? Are the banks' own travel cards to blame? What is the future of co-branded credit cards?

This partnership-driven conference discussed these issues and many more related to co-branding. Scroll down to see the conference presentations available for downloading.

► Opening Keynote: Seven Deadly Sins – Seven Mistakes Preventing Maximum Growth and Loyalty
• Steve Cone, Chief Revenue Officer, American Bar Association 

► Co-Brand Card Benefits 2.0 – How the competition is stacking up
• Steve Kietz, President, Inte Q
 
► Innovation: Earning More Rewards on Every Purchase
• Alex Cohen, Founder, Birch Finance

► Keynote: Consumer Watch - How Issuers, Networks and Programs are Doing
• Gary Leff, Author, View from the Wing & Co-Founder, InsideFlyer

► New Trends and Implications - MasterCard looks out to 2020
• Andy Pyper, Sr. Vice President Partner & Product Marketing, MasterCard


 

Photo: Palma, venue of the 11th Ancillary Merchandising Conference

Low Cost Carriers (LCC's) are widely perceived as having led the airline merchandising revolution, but the rest of the industry has caught-up. Now, as every airline and travel company looks to the future, the challenge becomes "Are you bold enough?" With legacy carriers like British Airways and LATAM charging for onboard food and other ancillaries, the brand lines between LCC's and "traditional" airlines are blurring. With every ancillary now on the table, now is the time to re-examine everything. "Are you bold enough?" to rise to these challenges was the theme of the 11th Ancillary Merchandising Conference (AMC) held in Palma, Spain. Scroll down this webpage to see the conference presentation downloads.

And, checkout the photos of this conference on our Facebook page.

PRE-CONFERENCE PRESENTATIONS

► Briefing 1: Marketing - Getting your products in front of Customers – in-path, post booking, learn all the tips & techniques to get your products and services noticed (and sold!)
• Barry Nolan, VP Marketing, Swrve

► Briefing 2: Let's Talk Technology: Linking your Inventory and Systems overcoming the technology challenges to get your product from your system and in to a third parties distribution
• Ryan Harris, Director Americas, JR Technologies

► Briefing 3:  Uber Time & Making Payment Frictionless – Uber and Amazon One-Click have made payment part of their USP.  Mobile Payments like Apple Pay are set to make cross and upselling easier
• Kevin O'Shaughnessy, CEO, Indigo

AMC CONFERENCE PRESENTATIONS

► Merchandising from the Front Line:   Insel Air NDC Case Study
• Ryan Harris, Ecommerce and Ancillary Products Manager, Insel Air

► Maximise Your Ancillary Sales:  Post booking industry best practice
• Justin Steele, VP Product, Switchfly
• Iztok Franco, Founder, Diggintravel

► Everything You Wanted to Know About Ancillary Merchandising:  Research Findings
• Robert Booth, Head of Product Marketing, Amadeus
• Mike Robinson, Product Marketing Manager, Amadeus

► What are the Implications of One Order for Ancillaries?
• Abram Richman, Lead Product Architect, Datalex

► Mobiles, Smartphones & Multi Channel Distribution: Threat or opportunity for ancillary products?
• Dejan Cusic, Business Director Ireland & UK, Comtrade Digital Services
• Snjezana Momic, Scrum Master at Ryanair on behalf of Comtrade Digital Services

► Using Real Time Data to Drive Conversion
• Jonathan Boffay, SVP Business Development, Triometric

► How Vale and Timmy are Set to Revolutionise Ancillaries: AI and chatbots that help sell
• Jonathan Newman, Commercial Director, Caravelo

► Merchandising Lessons from NDC Early Adopters
• Jorge Diaz, CEO, AirGateway

► The NDC Exchange:  How to control your NDC messaging
• Jason Balluck, Product Delivery Executive, British Airways
• David Smith, Product Strategy Manager, ATPCO
• Ian Tunnacliffe, Principal Business Consultant, SITA

► Payments are Key to Airline Retailing: Uber revolutionised their product with easy payment – learn how you can copy their approach!
• George Khairallah, President, JR Technologies

► Ancillary Merchandising Innovation: Top tips to optimising and personalising pricing
• Stavros Macrakis, Product Manager, ITA Software by Google

► Digital Retailing & Innovation
• Daniel Friedli, Managing Director, Travel in Motion

► Key Insights for Disrupting Online Travel
• Fraser Ellacott, Managing Director, Rentalcars Connect

 

Photo: Berlin - host city of the 11th Airline and Travel Payments Summit

The 11th annual Airline & Travel Payments Summit (ATPS), co-hosted with UATP in Berlin, Germany, posed the question "Are you bold enough?" when it comes to your payments and fraud strategy. Are there lessons to learn? Is the status quo no longer good enough? Do we need to listen better to customers and deliver for them in new ways? The "how" in being bold enough with your payments and fraud prevention strategies was at the heart of the 11th ATPS agenda.

This event offered two conference tracks in a single venue: 1) Payments Track, and 2) Fraud Prevention Track. Scroll down this webpage to see the conference presentations available for download.

And, please check-out photos of this event on our Facebook page here.
 

Conference Presentation Downloads:


►About Trustly - Online Banking e-Payments




► The Airline & Travel Landscape: How we've ended up here & its impact on payments
• Laurie Gablehouse, Principal Consultant Travel Payment Strategies, Ingenico e-Payments

From IATA to BSP and More: Everything you need to know about airline & travel payments jargon
► Amine Boulaghmen, Head of Settlement Services, IATA
► Christophe Kato, Head of Industry Card Services, IATA

► Reducing Costs and Complexity for Crew and Disrupted Passenger Compensation
• Robert Darby, Head of Travel Partnerships, Tuxedo Money Solutions

► The 3 P's: Apple, Android and Samsung Pay: Getting your mobile payments strategy to work
• Noel Connolly, VP Sales, CellPoint Mobile

► Digital Transformation and the Role of Payments: The AeroMexico Success Story
• Brian Gross, VP eCommerce, AeroMexico
• Tim van Diest, SVP Global Accounts, Adyen

► Air Canada Case Study:  Can your email address tell you everything you need to prevent fraud?
• Nabil Richard, Cyberfraud Manager, Air Canada
• Tim White, VP Strategic Partnerships, emailage

► The Low Cost Carrier Approach to Payment Strategy
• Andras Sebok, Head of Treasury, Wizzair
• Eckart Reiche, Head of Airline Sales, Wirecard

Panel Discussion: Payment Opportunities and Challenges in More Difficult Markets from Asia-Pacific to Russia and Beyond  
► Josefa Ruiz, Partnerships Manager, Amadeus
► Gene Gutierrez, Managing Director, InPay
► Thomas Helldorff, VP Airlines & Travel, Worldpay
► Zlata Voronstsova, Business Development Director, International Processing Systems

► Alternative Forms of Payments: Market Update
• Phil Ziegler, VP Operations, UATP

► Combating Fraud and Growing Sales
• Javier Urcola, Risk and Payments Manager, Almundo.com
• Sebastian Robins, Managing Director, Nethone

► The Impact of Faster Payments: Blessing or Curse for the Industry?
• Monica Eaton-Cardone, COO, Chargebacks911

► Loyalty Fraud Survey Results
• Denise Burkett, Strategic Market Consultant, Cybersource

► Are Instalment Payments the Next Big Innovation?
• Rustom Birdie, Head of Travel Market Development, Affirm

► Customer Profiling:  Will knowing your customer better leader to lower fraud?
• Nicolas Bosmans, European Operations Manager, Voyages SNCF
• Allan Wallace, Solution Consultant, ACI Worldwide

► What Impact will AI, Machine Learning and Voice Recognition have on Payments?
• Masha Cilliers, Principal Consultant, Payment Options

► Multi-Channel Payments:  Avoiding the 7 Deadly Sins
• Marney de la Mar, Business Development Manager, Ingenico ePayments  

► Regulation Update:  What GDPR, PSD 2 and a New US Administration Mean for Payments & Fraud
• Pascal Burg, Director, Edgar, Dunn & Company

► MRC Fraud Survey Results:  What learning from other merchants can teach the travel industry
• Una Dillon, Managing Director Europe, MRC

► 3D Secure:  Still a sales killer or sales enhancer?
• Sasha Pons, Director Fraud Product & formerly Booking.com, Ingenico ePayments

 

Photo: Travel Fraud Symposium 2017 in London

Event Overview: This was the 5th annual symposium for the travel industry (Travel Agencies/Online Travel Agencies, Car Hire Companies, Hotels, Rail Operators, & Airlines) on the ever evolving best practices for stopping fraud in the travel industry. Airlines were the first to address fraud, which is pushing fraudulent bookings to others who sell travel online. This event discussed the latest travel fraud prevention techniques for online, mobile and call center bookings and how to keep more of your hard-earned sales.

Scroll down to see the event agenda and its presentations available for download. (Note: If the presentations below are note hyperlinked in blue, we are not able to share them per the presenting company.)

Symposium Agenda: The Fraudsters are Bold - will your business survive?

9.30 - 10.00:
Registration, Networking & Coffee sponsored by Kount



10.00 - 10:30:
Chairman's Welcome Remarks, Ground Rules & Audience Introductions
• Laurie Gablehouse, Principal Consultant - Travel Payment Strategies, Ingenico ePayments

10.30 - 11.00:
► Travel Fraud Through New Eyes: Top trends & considerations to support growth in the digital economy
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource
This presentation may be available.   Please email naopeter@visa.com to request a copy

11.00 - 12.00:
Panel Discussion: The Fraud Journey - from Fraudster to Chargeback & all steps in between
This panel will attempt look at lifecycle of fraud from when it's committed by the fraudster to the chargeback with varius industry stakeholder in between represented - Merchant, Acquirer, Fraud Solutions Provider, Chargeback Management Solution, etc.

Moderator:
• Michael Smith, Managing Partner, Ai

Panellists:
• Jan-Jaap Kramer, Chief Fraud Officer, Perseuss & President, Travel FraudGuard
• Monica Eaton-Cardone, COO & Co-Founder, Chargebacks911
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource
• Sara Savidge, Director Strategic & Enterprise Development, First Data

12.00 - 13.00:
Group Lunch & Networking sponsored by Chargebacks911

13.00 - 13.30:
► KYC & Authentication as a Fraud Management Tool
• Masha Cilliers, CEO, Payment Options

13.30 - 14.00:
Airline Fraud Case Study
• Neil Gabriel, Director of Sales, Accertify
• Scott Wels, Fraud and Loss Operations Manager, EasyJet

14.00 - 14.45:
Lions Den: New products and innovations are key to reducing fraud. The Lions' Den is a showcase of new products & services in which companies are given 5 minutes to pitch their payment or fraud prevention-related innovation live & unrehearsed to our board of industry executive "Lions." Honest & critical feedback on the product & sales pitch is then provided in front of our conference audience. The Lions' Den is consistently an audience favourite at Ai's events.

Lions:
• Sara Savidge, Director Strategic & Enterprise Development, First Data
• Sandeep Mander, Fraud Prevention Expert & VP Sales - Airlines, Continuum Commerce
• David Cabreza, Director International Distribution Services, Hilton Hotels & Resorts

Pitching Companies:
• Ravelin
• Ethoca
• Chargebacks911
• Riskified

14.45 - 15.15:
Coffee Break & Networking

15.15 - 15.45:
Fraud Question Time: Ask any fraud question, simple or bold and have it answered by our expert audience!

15.45 - 16.15:
► Loyalty Program Fraud: The New Fraud and how it impacts beyond programs to other travel industry companies
• Michael Smith, Managing Partner, Ai & Co-Founder, Loyalty Fraud Prevention Association
This presentation may be available by emailing: contact@LoyaltyFraudAssociation.org

16.15 - 17.15:
Closing Panel Discussion: what travel companies must do to keep more of their hard-earned money! wrap-up and key take aways from this event

Moderator: 
• Masha Cilliers, CEO, Payment Options

Panellists:
• Laurie Gablehouse, Principal Consultant - Travel Payment Strategies, Ingenico ePayments
• Clare Murphy, Director of Global Payment Solutions, Travelport
• Darren Hodder, Editor, #TheFraudTube

17.15 - 18.30:
Drinks & Networking
 

Photo: Co-Brand EMEA 2017 Conference held in London

With the new EU Interchange Rules now very firmly in place the 2nd Co-Brand EMEA posed the question "Are you bold enough?" Are you bold enough to get new customers with new propositions in a world where the brands are Apple or Android Pay and not those of "traditional" co-brand companies? Ae you forward thinking enough to capture market sectors, like corporate cards? This event brought together the key industry players from retail, travel, airline, hotel and the financial services industries to debate and discuss actionable strategies and insights the deliver for customers and shareholders.

Scroll down to see the conference agenda and its presentations available for download. Available presentations are hyperlinked in blue. (Note: If a presentation is not hyper-linked, we are not able to share it.)
 

AGENDA

9:30am - 10:00am
Registration, Coffee & Networking

10:00am - 10:10am
Chairman's Welcome Remarks
• David Edwards, Director International Partnerships, Auriemma Consulting Group

10:10am - 10:40am
► EU Capped Interchange:  Who's making a success of the new rules?
• Mark Beresford, Director, Edgar, Dunn & Company

10:40am - 11:10am
► Segmentation, Loyalty & Incremental Spend:  Top 3 secrets you need to know to deliver!
• Jef Harris, CEO, Mauve Partnership

11:10am - 11:40am
► Mobile Wallets, Android & Apple Pay: Threat or Opportunity for Co-Branding?
• Allen Wong, Design Lead, Siberia

11:25am - 12:05pm
Coffee Break & Networking

12:05pm - 1:00pm
Panel Discussion: Targeting Customers: What's the best strategy in a capped interchange world?
Multiple cards for specific market sectors?  Targeting high spending customers or as many cards in as many hands? What lessons are there to be learnt from other markets?
Moderator:
• Marc Berman, CEO, The Mallett Group

Panellists:
• Nik Laming, General Manager Loyalty, Cebu Pacific
• Jack Drew, Partnerships Consultant, ACG
• Alan Lias, Consultant & former VP Customer Loyalty & Ancillaries, Virgin Atlantic

1:00pm - 2:30pm
Lunch & Networking

2:30pm - 3:00pm
► SME Co-Brand Opportunities
• Scott Frisby, Manager, First Annapolis

3:30pm - 4:00pm
Coffee Break & Networking

4:00pm - 4:45pm
► Insights to the UK Card Market
•  Marianne Berry, MD Payment Insights, Auriemma Consulting Group

4.45pm - 5:00pm
End of Conference: Summation & Retrospective
• Michael Smith, Managing Partner, Ai

5:00pm - 9:00pm
Drinks & Networking followed by the Ai Networking Evening with Avis-Budget Group
 

Photo: La zona de Santa Fe de la Ciudad de México - sitio de ATPS Latinoamérica 2016

La industria de líneas aéreas y compañías de viajes tienen márgenes pequeños. Sin embargo, los pagos y el fraude representan grandes oportunidades para el ahorro de costos, así como también nuevas fuentes de ingresos en los mercados multi-canal, internacionales y de cross-border. El 5º "Airline & Travel Payments Summit Latinoamérica” (ATPS) trataba estos temas/retos y cómo las empresas responden a ellos de manera innovadora. Dirígase hacia abajo de la página para ver las presentaciones de esta conferencia que podemos compartir.

►Cómo viajar será diferente en 2025? Cómo las iniciativas de la IATA están remodelando la forma de viajar
• Jean-Charles Odele-Gruau, Director Regional Latino América, IATA

►Pagos Multi-Canales con Ingenico ePayments
• Juan Stadler, Sales Director LatAm, Ingenico ePayments

►Mejores Practicas para evitar Fraudes Amigables (Friendly Fraud) con Ethoca
• Rachel Stephens, Market Development Representative, Ethoca

►La última milla- Innovación en liquidación y pagos con Transpay
• Mike Carlo, Global Head Travel Payments, Transpay
 

Follow us on Twitter: @Ai_Connects_Us and Checkout our Events at: www.AiConnects.us


 

Photo: Zaandam- venue of city of Persuess User Group Meeting

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Photo: Philadelphia- venue city of the Co-Brand 2016 Conference

Co-Brand 2016 was the second annual event dedicated to best practices for co-branding credit cards and for forging co-branded credit card relationships. Its theme was "Driving Loyalty and Spend." This partnership-driven conference brought together industry stakeholders from the retail, travel, and financial services industries responsible for co-branded cards to do business and discuss the latest trends, best practices, actionable strategies and insights to increase co-brand revenues. Scroll down to see presentations available for download. Presentation download links are hyperlinked in blue.

PRESENTATIONS: CO-BRAND 2016 - DRIVING LOYALTY & SPEND

Day 1- Wednesday, May 25th, 2016

9:10 - 9:40am:
►Opening Keynote: What I See in the Co-Brand World
• Gary Leff, Industry Expert and Author, View from the Wing

9:40 - 10:40am:
Consultants Panel: Product & Financial Challenges in 2016: What we see and what to do

Moderator: 
• Rick Rasmussen, Director Loyalty Marketing Affinity Card Programs, Alaska Airlines

Panelists:
• Mohammed Badi PhD, Partner, The Boston Consulting Group
• Gary Rezak, Director, Auriemma Consulting Group
• David Woynerowski, Partner, First Annapolis Consulting
• Steve Fox, Partner, Union Street Advisors
• Gail Banchik, Principal, The Arisa Group

11:10 - 11:40am:
Co-Brand Market Insights and Innovation (Note: Presentation Note Available)
• Jeff Fincher, Head of Business Development Co-brand Partnerships, Visa

11:40am - 12:10pm:
►Our New Product: What it means to JetBlue and what it could mean to you
• Whitnee Hawthorne, Manager Loyalty Partnerships, JetBlue

12:10 - 12:40pm:
►Thinking Differently about Partnerships: Focusing on the Customer Experience
• Mike Swartz, VP Co-Brand Partnership, First Bankcard

2:00 - 3:00pm:
Panel Discussion: Acquisition & Retention– our prescriptions

Moderator:
• Lars Holmquist, SVP Business Development - The Americas, Collinson Group

Panellists:
• Michael Spilman, Business Development Manager, Best Western
• Orlando Rodriguez, Manager Co-brand Credit Cards, Spirit Airlines
• Kayla Bayse, Associate Manager, Co-Brand Marketing, Southwest Airlines
• Scott Resnick, Director Loyalty Marketing, JetBlue
• Frank Reeuwijk, Strategic Manager, Air France-KLM

3:00 - 3:30pm:
Q&A: Technology Update- How innovation is driving spend!

Moderator:
• Guy Cierzan, Senior Vice President, Client Services, Olson 1to1

Participating Companies:
• Don Smith, VP of Business Development, Uplift
• Len Covello, CTO, Engage People
• Steve Kietz, President, Inte Q

4:00 - 4:30pm:
►Marketing to Millennials: How to reach the unreachable generation!
• Elisabeth Berman, Marketing & Communications Specialist, CSSI Inc.

4:30 - 5:00pm:
►Up in the air and deep in their wallets- Spending power of today’s business travellers
• Kazi Ahmed, Director of Sales, ADARA

Day 2- Thursday, May 26th, 2016

9:30 - 10:00am:
Driving Co-Brand Spend (Note: Presentation Note Available)
• Clint Calley, Manager - Co-Brand Marketing, Southwest Airlines

10:00 - 10:30am:
►Behavioral Economics- How to shape the message for maximum impact
• Dave Andreadakis, VP Loyalty Strategy, Kobie Marketing

11.00 - 11:30am:
►360° Marketing of a Co-Brand Card: United Airlines MileagePlus Existing Cardmember Strategy
• Suzan Sultan, MileagePlus Loyalty Program & Strategic Partnerships, United Airlines

11:30 - 12:00pm:
►Your Balancing Act! Revenue vs. Fraud
• Laurie Gablehouse, Principal Consultant- Travel Payment Strategies, Ingenico ePayments

Photo: ATPS 2015 Conference

Airlines & travel companies continue to spend Billions of Dollars each year to collect payments, while losing over a Billion Dollars annually to credit card fraud - forming their largest controllable cost. The 10th annual Airline & Travel Payments Summit (ATPS), co-hosted with UATP, examined the key payment & fraud-related issues that enhance the airline & travel industry's profitability. The theme of the event was Delivering the Digital Revolution - how digital innovation can be embraced to deliver for customers, while also driving down payment costs for airlines & travel companies.

Scroll down this webpage to download the conference presentations availble for download that are in blue and marked with a chevron. And, click here to see photos from this event from Airline Information's Facebook page.


EVENT SPONSOR MATERIALS

►Airline Issuers
►Corporate Clients
►Travel Agents
►UATP Merchants
►UATP Alternative Forms of Payments

►2016 3-D Secure in Travel Survey Results by Ingenico ePayments


EVENT PRESENTATION DOWNLOADS:

For the complete conference agenda, please click on the "Agenda in PDF" button above. Or, scroll down to download the presentations that are in blue and marked with a chevron.

►Let the Digital Payments Revolution Begin:  Lessons from the hotel world
• David Cabreza, Director International Distribution Services, Hilton Hotels Worldwide
• Mike Carlo, Global Head of Travel, Transpay

►What Does the Future of Digital Payments Look Like?
• Michel Léger, EVP Innovation, Ingenico Labs

►Delivering the Digital Revolution:  Case Study – Industry Best Practice
• Anna Stelmach, Senior Financial Specialist, LOT Polish Airlines
• Davi Strazza, VP International Sales, Adyen

►Russian Payments Market Overview
• Zlata Vorontsova, Business Development Director, International Processing Systems

►In-house, Outsourcing or Interim?  Best practices in payments management
• Josep Bernat, CEO, Nuk Consultants & former CFO Odigeo

►IATA EasyPay:  A new solution to B2B payments?
• Daniel Gonzalez, Manager IATA EasyPay, IATA

►Beyond Bitcoin:  What implications the Blockchain has for payments
• Kristian Gjerding CEO, Cellpoint Mobile

►2016 Fraud Trends & Best Practices from Other Industries
• Masha Cilliers, Principal Consultant, Payment Options

►Credit Card Fraud Days of Action: 2016 update
• Jesus Ortega, European Cybercrime Centre, Europol
• Jan Jaap Kramer, CEO, Travel FraudGuard

►Tokenisation:  What it means and the impact for payments
• Pascal Buchner, Director ITS & CIO, IATA

►Preventing Fraud in the Mobile Channel:  Best practice solutions
• David Reid, Risk Manager, ACI Worldwide
• Nicolas Bosmans, Fraud Manager, Voyages-SNCF

►Wearable, Mobile and Next Gen Technology:  The implications for payments & fraud
• Kevin O’Shaughnessy, CEO & Founder, Indigo  

►KLM Case Study: Best practice in next generation Multi Currency Pricing (MCP)
• Maarten Rooijers, Senior Manager Payments, KLM
• Daniel Baars, Business Process Manager, KLM

►Regulation Update:  Capped interchange & PSD 2 what it all means for your business
• Ulf Geismar, Director, Edgar, Dunn & Co

►Virtual Payments:   The key element in delivering digital payments for the travel industry
• Tom Cunningham, VP Business Development, UATP
• Jim McGowan, Travel Solutions Manager, WEX Inc

►Securing Payments at the Airport
• Jorge Sorial, Head of Partnerships, Amadeus Travel Payments
• Ángel Cancelo, Senior Sales Manager, Ingenico Group


 

Photo: Mega Event 2016 in Toronto

Mega Event 2016 hosted nearly 600 executives from the airline and travel industry in Toronto from the 24th to the 26th of October 2016. It focused on "Where to Next?" for Ancillary Revenue Generation & Merchandising, Loyalty Programs, and Travel Co-Brand Cards. Scroll down this page to see the presentations from this event, which are available for download.

You can also find some photos of Mega Event 2016 on our Facebook page.

PRE-CONFERENCE MASTERCLASS PRESENTATIONS

Farelogix NDC & Merchandising MaserClass Presentations (Please email vblanson@farelogix.com to request these presentations.)

7th MEGA EVENT 2016: CONFERENCE PRESENTATIONS

Opening Keynote Presentations:

►Where to Next?  Top Airline Merchandising Innovations to Delight Travellers and Boost Profits
• Jay Sorensen, President, IdeaWorksCompany

►Targeting the Leisure Traveller for Co-Brand Cards:  Allegiant shares how to win them over
• Brian Davis, VP Marketing & Sales, Allegiant

►Case Study: How WestJet Rewards is using innovation to drive growth
• Sol Zia, WestJet Rewards

'FFP' Loyalty Conference Presentations:

►Customer Loyalty in the Digital and Millennial Age
• Olli Kallioinen, Chairman, Social Party Inc

►Market Update:  Latest research on mobile wallets & loyalty
• Danielle Brown, VP Marketing, Points

►Case Study:  Innovative redemptions drive loyalty
• Suzanne Tyson, CEO, HigherEd Points
• Francine Sternthal, Director  Product Management, Aimia

Ancillary Merchandising Conference Presentations

►Merchandising Lessons from the Meta Search Engines
• Gillian Morris, CEO, Hitlist

►Where to Next for the Direct Channel?
• Seth Cassel, President, EveryMundo  

►IATA One Order:  The delivery mechanism to take the industry to the next level?
• Jean Charles Odele, Regional Director, IATA

►Merchandising Non Air Redemptions to Boost the Bottom Line
• Edgars Gleizdāns, Global Head of Partnerships, AirBaltic/PINS
• Chris Symons, SVP Partnerships, Kaligo

►Using Big Data Insights to Deliver What’s Next for Ancillaries
• Ganesh Iyer, Senior Manager E-commerce, Qatar Airways
• Al Murray, Head of Marketing Innovation, Rentalcars.com
• Vicki Nakata, formerly Hawaiian Airlines & Chief BDO, Rentalcars.com

►Apple Watch to Pokemon Go: How mobile can make you money in ancillaries & loyalty
• Kevin O’Shaughnessy, Founder, Indigo.gt

Co-Brand Partnerships Conference Presentations:

►“View from the Wing”: How customers want to be treated
• Gary Leff, Travel Advocate & Writer

►Powered Cards and Customer Engagement -The next advance in technology and co-brand
• Doug Sutherland, Loyalty Specialist, Dynamics Inc

►Oh Canada! The co-brand environment in Canada
• Steve Allmen, President, Loyalty & Company

►Customer Experience Downgrade in the Canadian Market - Co-Brand fade to black
• Patrick Sojka, Founder, Rewards Canada.CA

Follow us on Twitter: @Ai_Connects_Us and Checkout our Events at: www.AiConnects.us



 

Photo: Mega Event 2015 in San Diego

The commerical side of the airline & travel industry never stands still. From loyalty programs changing to reward high spenders rather than frequent travellers to new digital technology that allows a level of product personalisation that was not possible a few years ago, the heartbeat of this change is "Innovation." So, the theme of the Mega Event 2015 was the "Innovation Summit."

Mega Event 2015 hosted nearly 500 executives from the airline and travel industry in San Diego on the 4th & 5th of November 2015. It focused on driving airline & travel industry profitability from Ancillary Revenue and Loyalty & Co-Brand Programs. Its three conference tracks covered: 1) FFP & Frequent Guest Loyalty, 2) Ancillary Revenue & Merchandising and 3) Co-branded Credit Cards. Scroll down this page to see the presentations from this event, which are available for download.



► Converged Payment Gateway
► Loyalty Fraud
► Travel Bank


►Thanks Again & Comarch: Coalition Loyalty




► Dynamic Pricing
► Message Hub




► CRM & Loyalty
► Loyalty Fact Sheet

►Global Parking Benefits


PRE-CONFERENCE MASTERCLASS & WORKSHOP PRESENTATIONS

Merchandising MasterClass Presentations:
►Air Canada Case Study
►Hawaiian Airlines Case Study
►IdeaWorksCompany Presentation
►Switchfly Presentation
►United Airlines Case Study
Farelogix Workshop Presentation (Please email vblanson@farelogix.com to request this presentation.)

Loyalty Workshop Presentation (Please email steve.arsenault_ext@lpsolutions.com to request this presentation.)


6th MEGA EVENT 2015: CONFERENCE PRESENTATIONS

Ancillary Revenue Presentation:
►Innovation in a la carte Merchandising: Brussels Airlines, JetBlue, KLM, & United rev their ancillary revenue engines
• Jay Sorensen, President, IdeaWorksCompany

Loyalty Presentation:
►Using Spend for Both Earn and Redemptions: Lessons from SAA’s new program
• Suretha Cruse, Head of Loyalty, South African Airways

Ancillary Revenue Presentation:
►Does IATA’s NDC Help the Industry Make a Step Change with Ancillary Products or are Incremental Gains all That’s Left?
• Marc Rosenberg, President, Strataconnex

Loyalty Presentation:
►Coalition Loyalty the LCC Way
• Alice Goh, CEO, AirAsia Big

Ancillary Revenue Presentation:
►Best Practice in Airline Merchandising: How to drive revenue from the connected experience
• Gianni Cataldo, GM Americas/VP Product, Datalex

Co-Brand Card Presentation:
►Epsilon Start it All:  How to build customer loyalty. And keep it!
• Steve Cone, Senior Advisor to Harry & David and Chief Revenue Officer, American Bar Association

Loyalty Presentation:
►Delivering Redemptions as Part of Loyalty Customer Engagement
• Madeleine van Wilderen, Director Loyalty Partnerships, Flying Blue
• Guy Deslandes, E-Commerce Sales Director, Collinson Latitude

Ancillary Revenue Presentation:
Wearable, Mobile and Next Gen Technology: What’s making money for ancillaries?
• Kevin O’Shaughnessy, Founder, Indigo - please email kevin@indigo.gt to request this presentation

Co-Brand Card Presentation:
►United Airlines: 360 degree marketing for co-brands
• Suzan Sultan, MileagePlus Loyalty Program & Strategic Partnerships, United Airlines

Loyalty Presentation:
►Wyndham Rewards: How innovation & simplicity is driving loyalty
• Noah Brodsky, VP Worldwide Loyalty & Engagement, Wyndham Worldwide

Ancillary Revenue Presentation:
►Five Technologies for Personalisation
• Justin Steele, Sr. Director of Product Development, Switchfly
• Sue Carter, SVP Marketing, Farelogix

Co-Brand Card Presentation:
►The Fine Art of Negotiation: Making sure the deal is a win/wn
• Eric Marks, MD Partnerships Practice Leader, Auriemma Consulting Group

Loyalty Presentation:
►Growing your Partnership Revenues through Audience Extension
• Tobias Wessels, SVP Business Development, ADARA

Co-Brand Card Presentation:
►Card Marketing and Loyalty: Driving down the road together
• Sally Lechin, Director of Card Marketing and Loyalty, Phillips 66

Loyalty & Ancillary Revenue Presentation:
►Next Generation Ancillary Revenue Innovations
• Peter Gerstle, Head of Travel Products, The Collinson Group

Co-Brand Card Presentation:
►Growing Co-Brand Revenue for Issuers, Airlines and Hotels!
• Kyle Armstrong, CEO Kaligo.com

Ancillary Revenue Presentation:
►Best Practice Merchandising: Lessons from the OTA’s
• Julie Kyse, VP Airlines, Expedia
 

Follow us on Twitter: @Ai_Connects_Us and Checkout our Events at: www.AiConnects.us



 

Photo: ATPS 2015 Conference

Held in Fort Worth, Texas on the 29th and 30th of October 2015, the 2015 Airline & Travel Payments Summit covered best practices in managing payments and fraud in the airline & travel industry. Scroll down this webpage to see the conference presentations, as well as information about the event sponsors. Downloads are maked with a blue chevron. 

EVENT SPONSOR MATERIALS:

►Airline Issuers
►Corporate Clients
►Travel Agents
►UATP Merchants
►UATP Alternative Forms of Payments

      
►2014 3-D Secure Payments Barometer
►8 Tips for Fraud Prevention
►Corporate Brochure for Airlines




►ROI Calculator
►Infographic on Chinese E-commerce and Payments
►Amadeus Integration
►Rail Europe Case Study

►EasyJet Case Study
►Southwest Airlines Case Study
►British Airways Case Study

►Perseuss Travel Brochure


►Amadeus GDS Fraud Information
►Amadeus White Paper


►Airline Case Study




►Ethoca Corporate Overview
►Ethoca Merchant Alters
►Global Airline Case Study

►Skypicker Case Study

►Bitnet Data Sheet



 

►TravelFraud Guard Brochure




►Phone Fraud Report
►Airline & Travel Solutions




►Travel Solutions Overview




► Converged Payment Gateway
► Loyalty Fraud
► Travel Bank

EVENT PRESENTATION DOWNLOADS:

►Implementing Alternative Forms of Payment
• Henrik Balk, Director GDS Sales Distribution Global Corporate Sales, Finnair
• Krzysztof Grzesiak, Key Account Manager Travel, GlobalCollect

►How Big Data is Changing the Payments Industry
• Noreen Chadha, Commercial Director, citizenM
• Sander Maertens, VP Travel, Adyen

►Market Update: US EMV Roll-out & Multi Channel Payments Research Results
• Greg Burch, VP Mobile, Ingenico
• Patrick van der Knoop, Global Strategic Sales – Airlines & Travel Ingenico Payment Services

The Big Sales Challenge Panel Discussion
►Laurie Gablehouse, Professional Services, Ingenico Payment Services
►Jason Howard, SVP Sales, Ethoca
►Eyal Raab, VP Growth, Riskified

►Bitcoin & Digital Currencies: Issues and challenges for the travel industry
• Alain Gendre, VP Global Alliances, Bitnet
• David Holmes, VP Global Sales, UATP

►Frauds and Scams Update: The view from Canada
• Robyn Cino, Director of Operations & Agent Support, TripCentral.ca

►IATA NDC & Travel Payments
• Ina K. Schwedt, VP Aviation Strategy, AirPlus International

►Data Security Research:  CyberSecurity as a lever for revenue growth
• Anna Almqvist, Head of Sales & Commercial, Amadeus Travel Payments

►Helping Agents Combat Fraud:  The ARC approach
• Doug Nass, Manager Fraud Investigations, ARC

►Amtrak Case Study:  Advance planning for EMV liability shift
• Rick Ziolkowski, Director of Payment Security, Amtrak (video)
• Alasdair Rambaud, SVP Merchant Services, Cardinal Commerce

►The New Frontier of Fast Fraud – from Data Breaches to Loyalty Fraud, how safe are you?
• Tony Jensen, Vice President, CellPoint Mobile

►Mobile Payments and TMCs:  What you need to know!
• Masha Cilliers, Principal Consultant, Payment Options

►Managing the Complex World of Corporate & Travel Supplier Payments
• Mike Carlo, Head of Travel Solutions, WEX Inc

►Is Android Pay right for you?   Everything you need to know to decide!
• Steve Klebe, Business Development, Google

►Research Results:   Payment Page Abandonment – how to solve the issue
• Marc Barach, CMO, Jumio

Big Data: Does it help drive down payments and fraud costs or just a gimmick? 
►Maarten Rooijers, Senior Manager E-Payments, KLM
►Chad Lancaster, Pre-Sales Engineer, Emailage

►Airline Case Study: Implementing Bitcoin
• Jiri Marek, Former Executive Director Sales & Distribution, LOT Polish Airlines
Presentation may be available by contacting the speaker.  Click here to email him to request it.

Follow us on Twitter: @Ai_Connects_Us and Checkout our Events at: www.AiConnects.us

Photo: Barcelona - venue city for the 2016 10th Ancillary Merchandising Conference

Customers are digitally connected and growing ever more used to an Amazon-like online shopping experience. So, how can airlines and travel companies deliver such an experience across all touchpoints in the fractured travel industry? The 10th annual 2016 Ancillary Merchandising Conference focused on case studies from those organisations at the leading edge of personalisation. It also provided detailed insights into Merchandising Strategies that are being used by those at the cusp of the industry. Scroll down this webpage to see the conference presentations found in blue with a chevron. And, checkout a few photos of the event on our Facebook Page.

MASTERCLASS PRESENTATIONS
Wednesday 20th April: Merchandising MasterClass with Farelogix

►Farelogix MasterClass Presentation and Video
• Farelogix

►Atmosphere Research Presentation - Lights, Camera, Merchandise!
• Henry Harteveldt, Founder & Travel Industry Analyst, Atmospher Research
Note: Access to this presentation is limited to those who attended only. Attendees can email aesposito@aiconnects.us to request it.

►Is Your Airlines Ready For Merchandising?
• Jim Davidson, President & CEO, Farelogix

►Switchfly Presentation
• Justin Steele, Sr. Director - Innovation, Switchfly

AMC PRESENTATION DOWNLOADS:
Thursday & Frida 20th & 21st April: Ancillary Merchandising Conference

►Up Close and Personal – Building the roadmap to a personalised travel experience
• Colin Lewis, Airline Marketing Director

►Airlines as the Amazon of Travel?
• Jay Sorensen, President, IdeaWorksCompany

►Merchandising the Booking Process
• Thomas Gregorson, MD Product Strategy & Development, ATPCO

►The Expedia Approach to Test and Learn
• Daniel Finkel, Director Air Strategy & Business Development, Expedia

►Ground Transport:  The next new ancillary revenue stream – how to use it to deliver an end-to-end experience for your customers
• Kevin O’Shaughnessy, Founder, Indigo

►IATA’s One Order and its Implications for Merchandising
• Sebastien Touraine, Head of One Order Program, IATA

►Delivering a Seamless Customer Experience from Seller to Partner:  Case Study of Best Practice
• Haroon Rana, Partnership Manager, SAS Eurobonus
• Stig Williams, International Partnerships Manager, Avis-Budget Group

►Delivering the Amazon Travel Experience Across Channels
• Philippe Der Arslanian, VP Merchandising and Digital, Amadeus

►ReMarketing:   How to turn website browsers & abandoned bookings into paying customers
• Pete Marshall, Enterprise Sales Manager, SaleCycle

►Next Generation Search:  Best practice in product merchandising
• Tim Murungi, Head of Partnerships & Strategic Development, EMEA, Mozio

►Optimising Ancillary Pricing: Best practices to drive revenues
• Stavros Macrakis, Product Manager, ITA Software by Google

►Innovation Workshop
• Sinead Finn, Director, affinnity


Note: For the complete conference agenda, please click on the "Agenda in PDF" button above.

Photo: Barcelona - the venue city of the 2nd Persuess User Group Meeting

Photo: Kuala Lumpur - Venue of Mega Event Asia-Pacific 2016

STOP PRESS: The 2017 Mega Event Asia-Pacific will take place from 23-25 August 2017 at the Grand Mercure Hotel in Singapore. Block your Calendar.

The Mega Event Asia-Pacific 2016 - 3rd Annual Profitabilty Summit, held in Kuala Lumpur, combined two conferences in a single venue. Its two conference tracks covered: 1) FFP & Frequent Guest Loyalty (including travel co-branded cards) and 2) Ancillary Revenue Generation & Merchandising - both with a dedicated focus on key issues and challenges for the Asia-Pacific region. Scroll down this page to see the conference presentations which are available for download.

And, checkout some photos of this event from our Facebook page here.

PRE-CONFERENCE MERCHANDISING MASTERCLASS PRESENTATIONS
Presentations may be available on request

MEGA EVENT APAC 2016: PRESENTATIONS

►End to End Loyalty: Working across programs to deliver an Amazon type experience
• Timothy Hughes, VP Business Development, Agoda.com
• Eddie Leong, CEO, AirAsia Big

►Regulated InterChange – The End of Co-Brands?  Lesson from Australia and beyond
• Lance Blockley, Senior Adviser, Novantas

►Understanding your Loyalty Data: Best Practice in turning it into profitable customers
• Kevin Wray, Chief Commercial Officer, Switchfly

►Delivering a Seamless Customer Experience from Seller to Partner:  Case Study of Best Practice
• Stig Williams, Head of International Partnerships, Avis Budget Group

►Are Co-Brands Still a Profitable Opportunity?
• Kyle Armstrong, Chief Executive Officer, Kaligo Travel Solutions

►How your Hotel Provider can Deliver Maximum Revenue for your Partnership
• David Peller, Director Strategic Partnerships APAC, Booking.com

►Delivering Loyalty in an Alliance Environment
 • Mark Mullinix, Managing Director, Loyalty Advantage

►Loyalty Fraud:  How safe is your program from the fraudsters?
• Michael Smith, Deputy President, Loyalty Fraud Prevention Association
Presentation may be available on request by emailing: MSmith@LoyaltyFraudAssociation.org

►Ground Transportation: The next big opportunity in ancillaries?
• Hikmet Babayev, Managing Director, Rideways

►IATA’s One Order and its Implications for Merchandising
• Ionut Badea, Manager ONE Order Engagement & Strategy, IATA

►Why Rich Contents is Key to Merchandising your Product
• Sue Carter, SVP Marketing, Farelogix
• Robert Albert, CEO, Routehappy

►Apple Watch to Pokemon Go: How to use mobile to make money in ancillaries
• Kevin O’Shaughnessy, Founder, Indigo.gt


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Photo: Barcelona - venue city for the 2015 9th Ancillary Merchandising Conference

With IATA's New Distribution Capacity (NDC), the industry is now one step closer to delivering more personalised travel. So, will 2015 be the year when "Big Data" combines with the promise of NDC to deliver the right product to the customer at the right time across any channel? Or will the drop in oil prices see the industry take its focus off the revenues driven from ancillaries and merchandising? To address these issues, the 9th Ancillary Merchandising Conference theme was "The Personalisation Summit."

This conference brought together stakeholders responsible for ancillary revenue generation to discuss the latest trends, best practices, actionable strategies and insights. Scroll down this page to see the conference presentations found in blue with a chevron.

And, checkout a few photos of the event on our Facebook Page.



CONFERENCE SPONSOR MATERIALS
  
►Dynamic Pricing
►Airline Profile
►Service Fees


►Airline Brochure
►S7 Case Study
►t-retail Summit Information
►t-retail Agenda


CONFERENCE PRESENTATIONS from Tuesday 14th April: Merchandising MasterClass with Farelogix

►Farelogix MasterClass Presentation
►Use Case One
►Use Case Two



CONFERENCE PRESENTATIONS from Wednesday, 15th of April 2015 (Day 1)

►Boost Ancillary Revenue Through Empathy, Competence, and Kindness
• Jay Sorensen, President, IdeaWorksCompany

►There’s Still a Lot of Road Left for “Classic” Ancillary Revenue Products
• Ali Wadsworth, International Partnerships Manager, Avis-Budget
• Hannah Jordaan, Senior Global Partner Manager, Avios Group

►Expedia Presentation from Panel Session:  Can the industry make a step change with ancillary products or are incremental gains all that’s left?
• Daniel Finkel, Senior Manager Strategy and Business Development, Expedia

►Datalex Presentation from Panel Session:  Does NDC work and can it really deliver personalisation?
• Brian Borg, Head of Airline Retail, Datalex

►Can the Industry Deliver Personalisation and a "Seamless" Ancillary Experience?
• Brett Proud, CEO, GuestLogix

►Metasearch:  friend or foe for ancillaries?
• Stuart Middleton, Director of Sales & Business Development, Skyscanner

►Five Technologies for Personalisation
• Diego Dugatkin, EVP Corporate & Business Development, Switchfly

►Maximising Ancillary Revenue by Driving Traffic Directly to Your Website
• Seth Cassel, President & Partner, EveryMundo

►Do you know – in real time – who your customers are?
• Ultan O’Brien, VP Sales, Boxever

►Wearable, Mobile and Next Gen Technology:  fad or the next sales channel for ancillaries?
• Kevin O’Shaughnessy, Founder, Indigo

►Best Practice in Cross and Upsell in a Digital World
• Robert Sinclair-Barnes, Strategic Marketing Director, Amadeus

CONFERENCE PRESENATIONS from Thursday, 16th April 2015 (Day 2)

Booking Abandonment: Before, During and After the Checkout
►Lyle McCalmont, CEO, Leighton
►Pete Marshall, Enterprise Sales Manager, SaleCycle

►Dynamic/Personalised Pricing: Enabling personalised offers today and in an NDC future
• Tom Gregorson, Managing Director Product Strategy and Development, ATPCO

Photo: Kuala Lumpur - venue of the ATPS Asia-Pacific 2016 Conference

STOP PRESS: The 2017 ATPS Asia-Pacific Conference will take place in Bali, Indonesia from 29-31 August 2017. Block your Calendar!

With the Asian travel market forecasted to grow to $155 billion in 2017 and with half of that purchased online, the challenges facing the region's travel providers are getting more complex. Additionally, as penetration of smartphones rapidly outstrips other global regions, balancing a good customer experience with fraud prevention has become critical - and doing so in every channel cost effectively is now a key business objective. In the face of this fast-changing travel industry landscape in Asia-Pacific, this year's conference theme was Asia's Digital Payments Revolution. This conference, held in Kuala Lumpur, examined how digital innovation can be embraced to deliver for travellers, while also driving down payment costs for airlines and travel companies. Scroll down to see the conference presentations.

And checkout a few photos of this event on our Facebook page here.

EVENT PRESENTATION DOWNLOADS:

►‘Friendly’ Fraud:  Practical strategies to defeat these costly fraudsters
• Brett Small, Regional Director Asia Pacific, Ethoca

►The Impact of Omni-channel Payments:  Issues, challenges and best practice solutions
• Marney De La Mar, Sales Manager – Travel Vertical, Ingenico ePayments

►Wearable, Mobile and Next Gen Technology:  The implications for payments & fraud
• Kevin O’Shaughnessy, CEO & Founder, Indigo.gt

►The Russian Payment Market:  Everything you need to know about payments & fraud
 • Zlata Vorontsova, Business Development Director, International Processing Systems

►The Innovation Forum
• Arun Verma, Founder, MediaLoyal
• Eugene Gutierrez, Managing Director Asia Pacific, Inpay
• Jibby Kollanoor, Director South Asia, UATP

►Data Breaches:  Loyalty programs are the new target – how safe are you?
• Michael Smith, Deputy President, Loyalty Fraud Association
Presentation may be available on request by emailing: MSmith@LoyaltyFraudAssociation.org

►Payment Regulation:  From regulated interchange to Apple Pay and what it means for your business
• Ryan Yuzon, Director, RFi Consulting

►What Does the Future of Digital Payments Look Like?
• Paul van Alfen, Global Head of Airlines & Travel, Ingenico ePayments
 

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