Our People

Michael Smith, Managing Partner

In his current role, Michael designs and develops the agendas for Ai’s market leading events.   From loyalty, ancillary merchandising to payments and fraud Ai, via its events, helps delegates connect not only with their peers but also market leading content and insights.   He’s also a co-founder of the Loyalty Fraud Prevention Association and has been actively moderating Loyalty Fraud Prevention sessions for the last few years.

Prior to Ai Events, Michael was a board Director of British Airways Global Financial Services Limited. This included responsibility for developing mileage sales with partners such as American Express, Avis Car Rental and bringing onboard all the brands within InterContinental Hotels and Resorts portfolio.  Early on in this role, Michael recognized that real value could be delivered by BA (and other airlines) by understanding what customers were actually buying. It was more than just an airline seat, many of them wanted a “one stop” shop for the products ancillary to the flight. As a result, BA developed in-depth relationships with many of its Executive Club partners that delivered more benefits to passengers than just miles. It also delivered an additional multi-million pound revenue stream to BA on the back of these ancillary sales.

He is based in Glasgow, Scotland where he graduated with an MBA from the University of Strathclyde as well as having professional qualifications in Marketing UK’s Chartered Institute
of Marketing.

 

Christopher Staab, Managing Partner

Over the years Chris has gained a masterful reputation for developing and organizing aviation-related conferences. He heads Airline Information's acclaimed Conference divison where he oversees the engineering of new events and on-going operations of the company's yearly event portfolio, business development and sponsor relations.

Chris began his career in the airline industry as a Tariff Analyst at ATPCO in Washington D.C. and later worked as an Aviation Analyst at the U.S. Department of Transportation and as Manager of Revenue Management at Amtrak.

Prior to co-founding Airline Information, Chris worked as a Business Development Manager at IATA in both Miami and Geneva, Switzerland. At IATA, he organized dozens of airline conferences around the globe and assisted airlines worldwide to rationalize their fare structures. Chris holds B.A.'s in Business Administration, History and Latin American Studies from the University of Pittsburgh. He speaks fluent Spanish and is a certified Meeting Planner.
 

 

 

 

Angella Esposito, Sales & Marketing Co-ordinator

Angella is a Communications & Marketing Manager with significant experience in developing and implementing internationals events and conferences.  Prior to joining Airline Information, she worked as an Event Manager at Accelya in Barcelona, Spain for 7 years, where she gained a deep knowledge of the airline and payment industries.

She began her career working in Advertising and Media in her hometown of Lima, Peru. After 10 years of working in Barcelona she returned to Peru in 2015. She holds a degree from the University of Lima in Communications. Angella is native Spanish speaker and is fluent in English and French.

 

 

Editorials

  • Ai Editorial: Assessing building blocks for becoming a platform-enabled retailer +

    First Published on 14th November, 2017 It is imperative for airlines to be in as many winning digitally connected ecosystems as possible, while protecting their value add. Either you will Read More
  • Ai Video: Is being process-centric really a hindrance to being a retailer? +

    First Published on 7th November, 2017   Operations and safety have always been high on the agenda of those running an airline. In this context, if airlines have rather been Read More
  • Ai Editorial: Accepting payments via WeChat Pay and Alipay – are you ready? +

    First Published on 3rd November, 2017 Ai Editorial: Specialists point out that if a merchant isn’t being able to accept payments via WeChat Pay and Alipay then the acquirer needs Read More
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