Mega APAC 2019 Event Presentations

Photo: Mega Event APAC 2019

The 2019 Mega Event APAC conference focused on executing the best customer experience via all channels via two conference tracks: 1) Loyalty & Co-Brand Event and 2) Ancillary Revenue & Merchandising Conference. Scroll down to see the presentations from the event made available to us for downloading.



► Pre-Conference Workshop with Loyalty Partner Solutions 
21^st Century Ancillary & Loyalty Technology presentation from LPS

EVENT PRESENTATIONS

► In-App Payments “To In-App or not to In-App”
• David Ojerholm, Director Consulting, The Initiative Group

► How messaging channels are shaking up customer experiences in the airline industry
• Patrick Steinbrenner, Managing Director APAC, Insider 

► How to use big data to make loyalty members fall in love with your airline
• Mark Ross-Smith, Speaker & Industry Thought Leader, Travel Data Daily 

► Travel gift cards/prepaid products: what is happening globally with programs & reward redemption options?
• Todd Tomlin, Head of Strategic Partnerships, TripGift 

► The use of dynamic, interactive emails/messaging to increase ancillary revenue
• Duncan Sham, Founder & Product Manager, SeatAssignMate.com  

► NDC Update: Is it still relevant & is it delivering?
• Ian Tunnacliffe, Director, IFT Consulting

► Convergence of loyalty & payments – how can airline loyalty programs benefit from this trend?
• David Glantz, Head of Pre-Sales & Marketing, Loyalty Partner Solutions 

► Making ancillaries as relevant through 3^rd party channels as core channels
• Jonathan Newman, Commercial Director, Caravelo

► View from the front line
• Angeline Tang, Regional Director Leisure Travel & Partnerships Asia, Avis Budget Group Interviewed by
• Madeleine Anderson, Director, Company Evolution

► Loyalty fraud & the dark web
• Michael Smith, Managing Partner,

If you are interested in this presentation please email MSmith@AiConnects.us 

► Account takeover: what you need to know about loyalty fraud
• David Haynes, Senior Director Digital Identity & Financial Crime Solutions, LexisNexis Risk Solutions  

Click on the button above to see the complete agenda in PDF format.