Overview & Presentations Request
Photo: Mega Event APAC 2018
Mega Event APAC Overview & Theme: Mega Event Asia-Pacific was the event for the region's Airline & Travel industry focused on Loyalty Programs and Ancillary Revenue Generation and how these areas interrelate. It was also the forum for meeting decision-makers from the industry from throughout Asia manging these departments. Mega Event APAC 2018 looked at how to make the best Digital experience. Buidling on this, the 2019 conference focused on executing the best customer experience via all channels.
Mega Event APAC covered two conference tracks in a single venue: 1) Loyalty & Co-Brand Conference and 2) Ancillary Revenue & Merchandising Conference. Scroll down to see the agenda and hot topics covered and to request to see its presentations free-of-charge below.
To see the presentations, please click on the link above and request the presentations from the "Mega Event Asia-Pacific Conference 2019."
AGENDA & HOT TOPICS:
Best practice in engaging and executing customer experience!
Click on the button above to see the complete agenda in PDF format.
Some of the hot topics covered included:
♦ What's New for 2019 in Loyalty Programs, Ancillary Revenue Generation & Co-Brand Cards?
♦ Blockchain Potential Use Cases - for Ancillary Revenue Generation and Loyalty & Co-Brand Card Programs?
♦ Best Practice in Customer Acquisition - what's your customer experience like?
♦ Social Media - how to use it cost effectively to engage with your customers
♦ Spend Analytics - Are you using it well to drive growth and spending?
♦ Mileage & Points Inflation - insights in to mileage economics and how they can impact profitability
♦ Loyalty Fraud & Account Takeover - why you need to know that loyalty fraud can impact your brand
♦ Engaging Customers to buy more Ancillaries
♦ In a Multi-Channel Distribution Model, can you deliver all your products consistently?
♦ Is your Online Customer Experience helping or hindering sales?
♦ Do you have the Right People in the Right Jobs to understand and deliver what customers want?
♦ Organisationally can you execute? - Does your C-level understand the current challenges?
♦ GDPR - a year in, what has been its impact and does it help or hinder?
♦ API's - do you understand what they can or can't do? Do you have a strategy for them?
♦ The end-to-end journey - can one provider do it all?
♦ Amazon type experience - How can airlines & travel providers deliver?
♦ NDC - is it still relevant and/or delivering?
♦ Ancillary Revenue Management - lessons from other markets on best practice
♦ Lions' Den - pitching contest of some of the latest new loyalty, co-brand and ancillary revenue-related products