Ai Video: Is being process-centric really a hindrance to being a retailer?

First Published on 7th November, 2017

 

Operations and safety have always been high on the agenda of those running an airline. In this context, if airlines have rather been slow to being customer-centric and embracing data-driven retailing, it doesn’t come as a surprise. As the industry digs deeper, some pertinent questions are cropping up: how to go about organisational structure? How to combat silos and align various disciplines to serve the customers in the best possible manner? Is airline-specific technology that is used to run operations a hindrance to being a digital enterprise?

Ai’s Ritesh Gupta spoke to Kevin O’Shaughnessy, CEO and co-founder, Indigo.gt about the same. Excerpts from a recent interaction between the two that took place in Bali, Indonesia.   

Follow Ai on Twitter: @Ai_Connects_Us

Editorials

  • Ai Editorial: Airlines need to be “organizationally ready” for modern commerce +

    First Published on 23rd October, 2018 Ai Editorial: Talking of a standard like NDC, a module or an engine etc. or merchandising and distribution is pointless if airlines can’t overcome Read More
  • Ai Editorial: Why easyJet’s “Instagram-inspired trip feature” is a super move? +

    First Published on 19th October, 2018 Ai Editorial: Be it for capturing the essence of travel or having an early say in the booking funnel or strengthening 1st party data, Read More
  • Ai Editorial: Machine learning and fraud – “scores” not important; results matter +

    First Published on 16th October, 2018 Ai Editorial: There are key pointers – denial rates, false positives and fraudulent transactions – that underline the performance of any machine learning technique Read More
  • 1
  • 2
  • 3
  • 4
  • 5