Edition 6: September - November 2006


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EDITOR-IN-CHIEF
Ravindra Bhagwanani

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Christopher Staab

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In this Issue:

One-on-One with Ravindra Bhagwanani and Roger Williams: How Frustrated are Frequent Flyers?

Managing customers throughout the membership lifecycle: by Louise Robertson, Manager Loyalty Programmes, Gulf Air

Coalition programs – food for thought
by Marc Dillon, Deputy General Manager, Séditel

Credit Cards – Maximising the Value from Partnership: by Robert Wilsher Vice President, Head of International Partnerships, American Express

Turkish Airlines’ Frequent Flyer Programme,“Miles&Smiles: Best Practice Program Feature as told by the Turkish Airlines loyalty team

FFP Vancouver 2007 Preview: Exciting new additions include the Program Innovation Award and FFP Partnership Conference