“eROI Achieving Return”

Opening of eConference

Mohammed Mubarak Al Shikely, Senior Manager Marketing, Oman Air

Oman Air: Strategy for Growth in an Environment of Regional Over-Capacity  

Mr. Ziad Karim Al Haremi, Chief Executive Officer, Oman Air

eCommerce at Middle Eastern Airlines

Mr. Abdul Wahab Teffaha, Secretary General, Arab Air Carriers Association (AACO)

Chairman’s Welcome, Introductions & Conference Overview

Mr. Frank Socha, CEO, Airline Solutions

How has Etihad Achieved Return from IT Investments 

Mr. Klaus Giesemann, Head of IT, Etihad Airways

Module 1: Multi-Channel E-Distribution

Distribution costs are the third largest expense of the airline industry and cutting distribution costs is the declared goal of every airline. What are the recent developments in airline distribution? Have the GDS developed new pricing concepts? Can the lower cost GDS New Entrants or GNEs help to reduce your distribution costs and why have the GNE’s not gained traction outside of North America?

Effectively Managing Multi-Channel Distribution to Reduce Distribution Costs 

Mr. Christoph Lang, Program Manager, Future Airline Core Environment (FACE), Lufthansa Systems

Changing Distribution in the Middle East: How is Qatar Airways Reducing its Distribution Costs? 

Mr. Peter Pohlschmidt, Manager of eCommerce, Qatar Airways

Lunch (sponsored by Oman Airports Management Company)

Role of GDS in the Distribution Chain: Evolution, Revolution or More of the Same?

Mr. Stéphane Pingaud, Head of Distribution Marketing, Airline Business Group, Amadeus

Effective Selling Online

Mohammed Kadrouch, Sales Director – EMEA, Sabre

Emerging Distribution Channels: There is a Choice 

Mr. Rajiv Aggarwal, Director Business Development, Farelogix

Coffee Break and Networking (Sponsored by Gulf Air)

Revenue Integrity: Preventing Revenue Leakage

Mr. Frank Socha, CEO, Airline Solutions

Effective Distribution Roundup: Panel & Audience Discussion Forum

Mr. Frank Socha, CEO, Airline Solutions (Moderator)

Dr. Stefan Trilling, Lufthansa Systems

Mr. Peter Pohlschmidt, Manager of eCommerce, Qatar Airways

Mr. Rajiv Aggarwal, Director Business Development, Farelogix

Mr. Stéphane Pingaud, Head of Dist. Marketing, Airline Business Group, Amadeus

Mr. Mohammed Kadrouch, Sales Director – EMEA, Sabre

Changing Airline Business Models Through New Generation Systems

Mr. Binu Jacob, Vice President Product Sales, IBS Software Services

The Airport of the Future: How will technologies like eTicket, Remote Check-in and self-Check-in Transform our Airports?

Mr. Jamal Saudi, Director Information & Communication Technology Services (ICTS), Royal Jordanian Airlines

Module 2: eTicketing

E-Ticketing is an integral part of reducing distribution costs, cutting costs by 3 to 5 US$ per ticket. Since last year’s E-Conference, airlines have made efforts to implement E-TKT, as well as E-TKT Interlining. What has been achieved? What E-TKT challenges do airlines still face?

Coffee Break & Networking (sponsored by Lufthansa Systems)

eTicket Panel & Audience Discussion Forum: E-TKT Interlining- the Keys to Success: Mr. Frank Socha, CEO, Airline Solutions (Moderator)

Dr. Antonio Borges, Director, TACV

Mr. Edward Grauvogl, Divisional Manager – Commercial & Planning, Oman Air

Mr. Lars Denlew, Head of Distribution, Gulf Air

Mr. Jean Marc Perreaux, PTS Senior Sales Specialist, SITA

Lunch (sponsored by Oman Air)

Module 3: eCommerce

Online distribution of fares is the lowest cost distribution channel. How do you balance distribution of your fares via your own website with distribution via 3rd party travel portals? What online distribution strategies are right for you, and how to implement CRM to increase sales at your airline? Save valuable time and investment capital by learning what trends will be hot in the future.

Successful eCommerce: Case Study

Mr. Belson Coutinho, Head of E-Commerce & Distribution, Jet Airways

Winning Online Distribution Strategies: Balancing Distribution of your product via your Website with 3rd Party Travel Portals

Mr. Keith Hyams, General Manager (EMEA & USAC), EB2

What is CRM and achieving return on Investment from a CRM System  

Mr. Andy Martin, Director Busisness Development, Oracle

Coffee Break & Networking (Sponsored by Unisys)

Dynamic Packaging

Mr. Chris Eite, Director eBusiness Programs, Unisys

eCommerce in the Indian Market

TBA Senior Executive, Tata

eCommerce Panel & Audience Discussion Forum

Mr. Roger Williams, Managing Partner, Airline Information (Moderator)

Mr. Keith Hyams, General Manager (EMEA & USAC), EB2

Mr. Belson Coutinho, Head of E-Commerce & Distribution, Jet Airways

Mr. Andy Martin, Director Busisness Development, Oracle

Mr. Pravin Laghate, Sr Mgr. Commercial & Sales, Kingfisher Airlines

Chairman’s Closing Remarks: Frank Socha