13.00-17.00

Loyalty Currency Management Master Class:

DAY 1:

08.45-09.00

Opening Remarks:
- Roger Williams, Managing Partner,

Airline Information

FFPLoyaltyEXPO_Opening_RogerWilliams

09.00-09.30

Opening keynote:
The Waves of Change in Loyalty Marketing
- Jim Schroer, President and CEO, Carlson Marketing Worldwide

> CarlsonMarketing_JimSchroer

09.30-09.50

Keynote:

Examining the new landscape of Outsourced Loyalty Management

- Stuart Evans, General Manager Europe, ICLP

> ICLP_StuartEvans

09.50-10.10

Restructuring traditional programs for today's reality
- Richard H. Metzner, Partner, Metzner Schneider Associates

> MetznerSchneider_Richard_Metzner

10.10-10.30

BPM at Work: Scanning and Workflow Integration

Miles & More
- Thorsten Hanisch, Senior Manager Business Process Management, arvato services

> Arvato_FFPEXPO2008

10.30-10.50

Reinforcing the Value of Frequent

Flyer Miles
- Dominic Hofer, CEO, Loylogic

> Loylogic_DominicHofer.pdf

10.50-11.20

COFFEE BREAK & NETWORKING

11.20-11.50

Keynote:
Independent Credit Card Loyalty verses Co-Branded Credit Card Programs

- Scot Hornick, Partner, Oliver Wyman

> OliverWyman_Scot Hornick

11.50-12.10

Increasing Revenues from Credit Card Partnerships through Innovative Use of Transaction Data

- Pascal Burg, Director, Edgar, Dunn & Company

> Presentation download currently not available, please check back again soon.

12.10-12.30

Cost Savings through Innovative Liability Management
- Robert Brunner, CEO, RBH Financial

Group

> RBHFinancial_BobBruner

12.30-14.00

GROUP LUNCH & NETWORKING

Sponsored by CSA Travel Protection & Travel Underwriters

14.00-15.30

Panel Discussion:

Transform CRM to a true Customer Centric Business Model

Barry Green, Head of CRM & Loyalty, Etihad Airways

Ryan Green, Director Customer Loyalty, Southwest Airlines

Patrick Grubbs, Industry Director - Travel & Transportation, Oracle

Declan Boland, VP Airlines and Travel, Satyam

Alok Verma, Vice President, CRM, ITC Infotech

Moderator: Roger Williams, Airline Information

15.30-16.00

COFFEE BREAK & NETWORKING

16.00-16.20

Customer Profiling
- Hakan Ünlü, System Development Manager, HITIT

> Hitit_HakanUnlu

16.20-16.40

Maximizing the Value of Customer Data
- Aytun Demiral, Sales Director EMEA, IBS

> IBS_AytunDemiral

16.40-17.00

Strengthen FFP Loyalty through Loyalty Shopping Programs: A Close Look at the FREE SPIRIT Mall

- Kimathi Marangu, Executive Vice President of Business Development, Mall Networks

> MallNetworks_KimathiMarangu

17.00-17.20

Integrating Customer Loyalty across Customer Touchpoints
- Harry Govind, Director - Business Development, Tata Consulting Services

> TCS_HarryGovind

09.00-09.30

Keynote:
The Immutable Laws of Successful and Profitable Partnerships
- Rob MacLean, CEO, Points International

> Points_RobMacLean

09.30-09.50

Doing Business with the Global Hotel Alliance
- Vicky Elliot, Director of Marketing

Services, Global Hotel Alliance

> GlobalHotelAlliance_VickyElliot

09.50-10.10

Monetising your customer database in

a customer-friendly way
- Mark Drusch, President, e-Miles

> eMiles_MarkDrusch

10.10-10.50

COFFEE BREAK & NETWORKING

10.50-11.20

Keynote:

Between Wishes and Reality - Airlines' Difficult Situations
- Michael McNamara, VP Passenger Services, Unisys

> Unisys_McNamara

11.20-1140

A Case for Next Generation Systems?
- Peter Boylan, Mercator

> Mercator_PeterBoylan

11.40-12.00

How flexible rule engines speed-up

your business
- Miguel G. Palacios, Senior Account Manager, Lufthansa Systems

> LufthansaSystems_MiguelPalacio

12.00-12.20

The Process of Security
- Dave Josephson, Senior Systems Administrator, DBG

> DBG_DaveJosephson

12.40-14.00

GROUP LUNCH & NETWORKING

Sponsored by RBH Financial Group

14.00-14.30

Afternoon Keynote:

The Rewards of Smart IT Investments
- Santiago Ontañón, CEO of Frecuenta, Mexicana

> Meixana_SantiagoOntanon

14.30-14.50

Customer Centric Communication Analytics - improve your FFP through intelligent customer conversation
Marcin Kosciak – Head of Sales Engineering for Loyalty, Comarch

> Comarch_MarcinKosciak

14.50-15.10

Personalize IT Through Systems Integration

- Al Toll, EVP, Amadeus Revenue Integrity division

> Amadeus_AlToll

15.10-15.30

Award Travel: Future Trends and Dynamic Inventory

- Tim Fahy, Regional Vice President, Americas, ITA Software

- Ken Penny, Director Internet Planning, Continental Airlines

> ITASoftware_TimFahy

15.30-16.00

COFFEE BREAK & NETWORKING

16.00-17.00

Panel Discussion

A Sensible Examination of Frequent Guest Programs (FGP) verses Frequent Flyer Programs (FFP): Which offers more to the same customer and what does the future hold for both?

David Canty, Director, Loyalty & Partnership Marketing, JetBlue Airways

Lisa Vigil, Manager of Partnership Marketing and Loyalty
Communications, Alaska Airlines

Adriana Toledo, Director of Loyalty Programs, The Americas Division, The Sol Meliá Group Corp.

Stewart Wallace, Director International Sales, Loyalty Plus

Moderator: Ravindra Bhagwanani, Global Flight

1730

END FFP EXPO 2008