|
| Monday, 29 November, ATPS 2010: Pre-Summit |
| |
/// Pre-Summit Session
"Selecting and working with your payment processors"
With RBS WorldPay having been purchased by a private equity firm, there is a renewed focus on airline acquiring- perhaps boosted by the airlines' new found profitability. And with private equity firms also investing in Payment Services Providers (PSP's), it shows the payments market is starting to heat-up. This preconference session aims to give insights and information to airlines and travel companies about ensuring the best deal and forging a good relationship with payments processors. The Frontier Airlines and flyglobespan bankruptcies, which resulted from payment processing issues, show how key these deals and relationships are to profitability and survival! So, this session will provide practical information on the pitfalls and opportunities in working with payment processors. |
14.00 - 14.10
|
Chairman's welcome
- Michael Smith, Managing Partner, Airline Information |
14.10 - 14.30
|
The Payment Providers Market Overview
- Pascal Burg, Edgar, Dunn & Company
 Presentation in PDF |
14.30 - 15.00
 |
Case Study: How EzRez has successfully worked with multiple Payment gateways
EzRez provides IT services to numerous airlines and will be sharing its insights into the challenges and practical considerations of hooking into multiple payment gateways
- Ian Rhodes, Product Director of Payments, EzRez Software
Presentation in PDF |
15.00 - 15.30
 |
Emerging Payment Technologies - how to deliver these with your payment provider
NFC, Virtual Currency, and Loyalty are just some of the emerging payment technologies that your customers are demanding. Understanding the opportunities and working with your payment provider are key to deliver a next generation customer experience.
-
Damien Miller President and CEO, Comet Way
Presentation in PDF |
15.30 - 16.00
 |
Implementing your link to your Payment Provider:
how to help your IT department make the link from your e-commerce sites work effectively
- Paul Van Alfen, BDM, EMEA, GlobalCollect
Presentation in PDF |
16.00 - 16.30 |
Coffee and Networking break |
16.30 - 17.00
 |
Managing payment processing on a global basis
- key issues to address
in growing markets like China and Latin America
-
Kathy Reeves, Business Development Manager, Cybersource
Presentation in PDF |
17.00 - 17.30
 |
How to save money when you are paying suppliers:
Case Study: how to use your payment provider to achieve this
- Stuart Slater, Sales Director, Envoy Services
-
Nathan Blecharczyk, CTO & co founder, Airbnb
Presentation in PowerPoint Viewer |
| |
|
|
| 19.30 - 21.00 |
Networking Cocktail Reception |
|
|
| |
| |
| Tuesday, 30 November, ATPS 2010: Day 1 |
| 08.00 - 08.50 |
Networking Breakfast
Sponsored by: eNett |
|
|
| 08.50-09.00 |
|
 |
Chairman's welcome and opening remarks
- Michael Smith, Managing Partner, Airline Information |
|
| |
| 09.00-09.30 |
|
 |
Keynote:
It's Distribution, stupid! Aligning distribution and payment strategy- managing how your customers pay you and how you settle to improve bottom-line profit!
- Robert Bishop, Executive Director, eNett International
Presentation in PDF |
|
| |
| 09.30-10.00 |
|
 |
Keynote:
Has mobile finally arrived? Mobile payments and the travel industry – what are the latest trends, developments and revenue opportunities?
-
Pascal Burg, Edgar, Dunn & Company
Presentation in PDF
|
|
| |
|
| 10.30 - 11.00 |
Coffee Break & Networking
Sponsored by: Accertify |
|
|
| |
| 11.00-12.00 |
|
 |
Payments Question Time: Quiz leading industry experts on the hot topics of the day.
Moderator:
-
Jacqueline Chilton, Partner, Glenbrook
Panelists:
-
Laurie Gablehouse, Continental Airlines
- Roelant Prins, COO, Adyen
- Mike Carlo, BDM GlobalCollect, North America
- Damien Miller President and CEO, Comet Way
Conference delegates will be able to submit questions in advance and will get to ask these live and in-person, providing up-to-the-minute expert guidance. Issues, in addition to hot topics of the day, that will be covered:
Holdbacks: What happened with the demise of FlyGlobespan and Frontier's recent Chapter 11? Is the travel industry doing enough to manage holdbacks?
Is debit the new credit? With the credit crunch, banks have less credit to give. What are the implications for the travel industry & co-brand credit cards? |
|
| |
| 12.00 - 12.30 |
|
 |
A solution to PCI compliance hassle
How to save time and money to reach PCI compliance and increase card holder data security
-
Juergen Petri, Snr. Product Manager PCI, Lufthansa Systems
Presentation in PDF |
|
| |
| 12.30 - 14.00 |
Lunch & Networking
Sponsored by: Digital River World Payments
|
|
|
| |
| > back to top |
| |
| - Fees Track |
- Fraud Track |
14.00-15.00
 |
The Great Fees Debate: To Fee or not to Fee?
Fees and surcharges are becoming more and more prevalent from the credit card companies and travel providers both- from surcharging credit card charges in Europe to credit cards charging 3% foreign transaction fees (and sometimes sharing this revenue with their travel co-brand partners!) on all foreign transactions, even those made in the cardholder's own currency. |
|
 |
14.00-14.05 |
Fraud Track Chairman's welcome
- Mitch Muroff, Curaxian |
|
| In the USA and other countries, government action on fees seems eminent, while Capital One, which charges no foreign transaction fee is gaining market-share as a result. What's the future of fees & surcharges and where can travel providers generate revenue from fees? Where will fees alienate their travel customers? Can travel providers leverage their credit card partners to reduce credit card fees? |
|
 |
14.05-14.35 |
How fraud can impact the travel business and what can be done to mitigate losses due to targeted web fraud
-
Andrea Wilson, Founder & Director, First Atlantic Commerce
Presentation in PDF |
|
Moderator:
- Joe Rogalla, Program Manager, Delta Air Lines
Panelists:
- Ina Beringer, Head of Global Strategic Partnerships, AirPlus International
- Jeremy Drzal, Editor, AllPayNews
- Matt Klein, Senior Director - Pricing and Distribution Planning,
AirTran Airways
- Christopher Staab, Managing Partner, Airline Information |
|
 |
14.35-15.00 |
Stopping fraud before the payment page (saving all those booking fees!)
-
Dave Britton, VP of Airline Solutions, 41st Parameter
Presentation in PDF |
|
| |
|
15.00 - 15.30 Coffee Break & Networking
Sponsored by Transaction Network Services |
|
| |
|
15.30-16.15
 |
Panel Discussion: Ancillary Charges & Fees
Airlines and travel providers are unbundling their product to generate revenue which means they have added many small ancillary charges in multiple currencies that have to be collected and managed. |
|
 |
15.30-15.50 |
Best practices for preventing fraud in the travel sector
-
Nathan Wood, Managed Services Analyst, Cybersource
Presentation in PDF |
|
Payments were often left out of the decision-making process of adding ancillary charges. What are the payments challenges for implementing ancillary fees and how can they be best managed in terms of payment costs?
Moderator:
- Marc Berman, President, The Mallet Group
Panelists:
- Chris Vukelich, Sr. VP Americas, eNett
- Steve Mazur, Director Business Development, Netgiro
- Michael Pool, US Airways, Senior Manager, Dividend Miles
- Tanmay Kar, CFO and Board Member, Vayama |
|
 |
15.50-16.15 |
Data sharing – is this the way to go?
-
Julie Fergerson, VP, Emerging Technologies, Ethoca
Presentation in PDF |
|
| |
|
|
| |
| Re-Join General Assembly |
| |
| 16.15 - 17.10 The Lions' Den: New Fraud Products |
Based on British and Canadian T.V. programs, in our version of the "Lions' Den" on fraud, new products are pitched to our panel of expert "Lions.
Which companies have the best fraud solutions for airlines and travel providers?
Each provider has 10 minutes to make its business case live in front of our audience and panel of experts! Feedback will be provided by our Lions to each participant.
Ringmaster:
- Wendy Ward, Managing Director Marketing & Communications, UATP
Lions:
- Nathan Blecharczyk, CTO & co founder, Airbnb (invited)
- Ryan Harris, Technology Services Manager, Insel Air International
- Chuck Fisher, Director, Business Development & Payment Systems Solutions, ARC
- Ivan Colaço, Manager - Credit Card Operations, Etihad Airways
Participants:
- Peter De Caluwe, CEO, OGONE B.V.
- Chris Harper, Director of Sales, Retail Decisions
- Paul Brock, Fraud Management Consultant, Cybersource
- Mike Long, VP & Chief Product Strategist, Accertify
- Michael Carrao, Regional VP of Sales, 41st Parameter
|
|
| |
| |
| 17.30 - 19.00 |
Official Ai Networking Cocktail Reception
Sponsored by: GlobalCollect |
|
|
| |
| |
| > back to top |
| |
| Wednesday, 1 December, ATPS 2010: Day 2 |
| 08.30 - 09.30 |
Networking Breakfast
Sponsored by: Rialto Commerce
(formerly Moneta)
|
|
|
| |
|
| 09.30 |
|
 |
Day Two Chairman's opening remarks
- Wendy Ward, Managing Director, Marketing & Communications, UATP |
|
| |
| 09.30 - 10.00 |
|
 |
Keynote:
Managing the legal components of Payment Processing
Payments Law 101- the fallout from the Payment Services Provider, eClear, going bust highlighted the importance of understanding the legalities of payments. What are the legal basics that travel payments managers must understand?
-
Morgan Andrews, Legal Counsel, GlobalCollect
Presentation in PDF |
|
| |
| 10.00 - 10.30 |
|
 |
Case Study:
Innovation in the payments field: using direct bank payments to lower fraud and drive down costs!
Credit Cards are not the only payment solution for travel!
- Joseph Iuso, CEO, UseMyServices
Presentation in PDF
|
|
| |
| 10.30 - 11.00 |
Coffee Break & Networking
Sponsored by Envoy
|
|
|
| |
| 11.00 - 12.00 The Lions' Den: New "Payment and Distribution Innovations" |
Based on British and Canadian T.V. programs, in our version of the "Lions' Den" on Alternative Payments, new forms of alternative payments are pitched to our panel of expert "Lions."
Which companies have the best alternative payment solutions for airlines and travel providers to cut payment costs?
Each provider has 10 minutes to make its business case! Feedback will be provided by our Lions to each participant.
Ringmaster:
- Michael Smith, Managing Partner, Airline Information
Lions:
- Joe Rogalla, Progam Manager, Delta Air Lines
- Brian Carroll, Manager Accounting Operations, Southwest Airlines
- Jeremy Drzal, Editor, AllPayNews
- Maarten Rooijers, Senior Manager E-Payments, KLM
Participants:
- Carol Kleywegt, VP, Rialto Commerce (formerly Moneta Corporation)
- Danny Shader, CEO PayNearMe
- Chris Vukelich, Senior VP, The Americas, Enett International
- Roelant Prins, COO, Adyen & Sander Maertens, Adyen
- Nandan Sheth, President, Acculynk
|
|
| |
| 12.00 - 12.30 |
|
 |
Are airline killing their golden goose of co-branded credit cards?
Will other travel co-brands be next?
- Marc Berman, President, The Mallett Group
Presentation in PDF |
|
| 12.30 - 14.00 |
Lunch & Networking
Sponsored by Bank of America Merchant Services
|
|
|
| |
| |
|
| |
| |
|
| |
| 15.00 - 15.15 |
|
| |
Conference chairs summary and closing
Conference ends – coffee & networking |
|
| |
| |
| > back to top |
|
