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| Monday, 29 November, ATPS 2010: Pre-Summit |
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/// Pre-Summit Session
"Selecting and working with your payment processors"
- Moderated by: Mitch Muroff, Curaxian |
14.00 - 14.10 |
Chairman's welcome
- Mitch Muroff, Curaxian |
14.10 - 14.30 |
The Payment Providers Market Overview
- Speaker tba |
14.30 - 15.00 |
Key criteria in selecting a Payment Provider
- Speaker tba |
15.00 - 15.30 |
Working Across Cultures
- Patrick van der Knoop, Key Account Manager, International Business, Ogone
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EgyptAir (invited) |
15.30 - 16.00 |
Implementing your link to your Payment Provider
- Mike Carlo, Business Development Manager, GlobalCollect |
16.00 - 16.30 |
Coffee and Networking break |
16.30 - 17.00 |
Managing payment processing on a global basis
- key issues to address in growing markets like China and Latin America
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Kathy Reeves, Business Development Manager, Cybersource |
17.00 - 17.30 |
Using your payment provider to save money on your outbound payments
- Stuart Slater, Sales Director, Envoy Services
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Travel client (invited) |
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| 19.30 - 21.00 |
Networking Cocktail Reception |
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| Tuesday, 30 November, ATPS 2010: Day 1 |
| 08.00 - 08.50 |
Networking Breakfast
Sponsored by: eNett |
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| 08.50-09.00 |
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Chairman's welcome and opening remarks
- Michael Smith, MD, SeaMountain |
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| 09.00-09.30 |
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Keynote:
It's Distribution, stupid! Aligning distribution and payment strategy- managing how your customers pay you and how you settle to improve bottom-line profit!
- Robert Bishop, Executive Director, eNett International |
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| 09.30-10.00 |
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Keynote:
Has mobile finally arrived? Mobile payments and the travel industry – what are the latest trends, developments and revenue opportunities?
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Pascal Burg, Edgar, Dunn & Company
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| 10.00-10.30 |
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Case Study:
Delivering in the mobile space - how Malaysian Airlines has delivered for its customers!
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Dr Amin Khan, Senior GM, Malysian Airlines (invited)
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Thomas Helldorff, Senior Product Manager, Payment Services, SITA (invited) |
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| 10.30 - 11.00 |
Coffee Break & Networking
Sponsored by: Accertify |
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| 11.00-12.30 |
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Payments Question Time: Quiz leading industry experts on the hot topics of the day.
Moderator:
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Jacqueline Chilton, Partner, Glenbrook (invited)
Panelists:
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Laurie Gablehouse, Continental Airlines (invited)
- Sander Maertens, Adyen (invited)
Conference delegates will be able to submit questions in advance and will get to ask these live and in-person, providing up-to-the-minute expert guidance. Issues, in addition to hot topics of the day, that will be covered:
Holdbacks: What happened with the demise of FlyGlobespan and Frontier's recent Chapter 11? Is the travel industry doing enough to manage holdbacks?
Is debit the new credit? With the credit crunch, banks have less credit to give. What are the implications for the travel industry & co-brand credit cards? |
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| 12.30 - 14.00 |
Lunch & Networking
Sponsored by: Netgiro
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| 14.00 - 15.00 |
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The Great Fees Debate: To Fee or not to Fee?
Fees and surcharges are becoming more and more prevalent from the credit card companies and travel providers both- from surcharging credit card charges in Europe to credit cards charging 3% foreign transaction fees (and sometimes sharing this revenue with their travel co-brand partners!) on all foreign transactions, even those made in the cardholder's own currency.
In the USA and other countries, government action on fees seems eminent, while Capital One, which charges no foreign transaction fee is gaining market-share as a result. What's the future of fees & surcharges and where can travel providers generate revenue from fees? Where will fees alienate their travel customers? Can travel providers leverage their credit card partners to reduce credit card fees?
Moderator:
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Joe Rogalla, Delta Airlines (invited)
Panelists:
- Ina Beringer, Head of Global Strategic Partnerships, AirPlus International
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| 15.00 - 15.30 |
Coffee Break & Networking
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| 15.30 - 16.15 |
The Lions' Den: New Fraud Products |
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Based on British and Canadian T.V. programs, in our version of the "Lions' Den" on fraud, new products are pitched to our panel of expert "Lions.
Which companies have the best fraud solutions for airlines and travel providers?
Each provider has 10 minutes and a flip chart to make its business case live in front of our audience and panel of experts! Feedback will be provided by our Lions to each participant.
Ringmaster:
- Wendy Ward, Managing Director Marketing & Communications, UATP
Lions:
- Paul Maree, SVP Finance & Treasurer, Transavia
Participants:
- Patrick van der Knoop, Key Account Manager International Business, OGONE B.V. (invited)
- Cybersource (invited)
- Mike Long, VP & Chief Product Strategist, Accertify
- 41st Paramater (invited) |
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| 16.15 - 17.00 |
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Panel Discussion: Ancillary Charges & Fees
Airlines and travel providers are unbundling their product to generate revenue which means they have added many small ancillary charges in multiple currencies that have to be collected and managed.
Payments were often left out of the decision-making process of adding ancillary charges. What are the payments challenges for implementing ancillary fees and how can they be best managed in terms of payment costs?
Moderator:
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Marc Berman, President, The Mallett Group
Panelists:
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Chris Vukelich, VP Americas, eNett
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Allan Wallace, Payments Manager, Virgin Atlantic (invited)
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| 17.30 - 19.00 |
Official Ai Networking Cocktail Reception
Sponsored by: GlobalCollect |
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| Wednesday, 1 December, ATPS 2010: Day 2 |
| 08.30 - 09.30 |
Networking Breakfast
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| 09.30 |
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Day Two Chairman's opening remarks
- Wendy Ward, Managing Director, Marketing & Communications, UATP |
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| 09.30 - 10.00 |
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Keynote:
Managing the legal components of Payment Processing
It's the law, stupid! Payments Law 101- the fallout from the Payment Services Provider, eClear, going bust highlighted the importance of understanding the legalities of payments. What are the legal basics that travel payments managers must understand?
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Morgan Andrews, Legal Counsel, GlobalCollect |
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| 10.00 - 10.30 |
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Case Study:
Innovation in the payments field: using direct bank payments to lower fraud and drive down costs!
Credit Cards are not the only payment solution for travel!
- Joseph Iuso, CEO, UseMyBank
- Brian Crozier, VP Business Development, UseMyBank |
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| 10.30 - 11.00 |
Coffee Break & Networking
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| 11.00 - 12.00 |
The Lions' Den: New "Alternative Forms of Payment" |
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Based on British and Canadian T.V. programs, in our version of the "Lions' Den" on Alternative Payments, new forms of alternative payments are pitched to our panel of expert "Lions."
Which companies have the best alternative payment solutions for airlines and travel providers to cut payment costs?
Each provider has 10 minutes and a flip chart to make its business case! Feedback will be provided by our Lions to each participant.
Ringmaster:
- Michael Smith, Managing Director, SeaMountain
Participants:
- Ken Paull, CEO – Moneta Corporation |
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| 12.00 - 12.30 |
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Case Study:
Alernative Payments in Travel Success Story
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Airline (invited) |
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| 12.30 - 14.00 |
Lunch & Networking
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| 14.00 - 14.30 |
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Closing keynote:
Practically managing payments and fraud in the Far East:
Airline Case Study
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Carl Clump, CEO, ReD
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Airline Client (invited) |
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| 14.30 - 15.15 |
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Conference chairs summary and closing
Conference ends – coffee & networking |
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