Practical strategies for dealing with fraud – part two – the airline view - Jan-Jaap Kramer, Head of Cash Department, Martinair Holland > Unpublished Presentation
LACAR payments focus - doing ecommerce business outside the region - key issues
-
Kathy Reeves, Business Development Manager, Cybersource Click here for PDF
14.30 - 15.00
Fraudsters are not brand loyal – a collaborative approach to work together to combat fraud -
Koen Karsbergen, Manager, New Product Development, IATA Click here for PDF
The Dynamic Currency Conversion opportunity in LACAR – Eoin Mcgillycuddy, Business Development Manager, Continuum Click here for PDF
15.00 - 15.30
Coffee Break & Networking
15.30 - 16.00
Combined Tracks:
Fraud in Latin America - Michael Corrao, Regional VP of Sales, 41st Parameter
Combined Tracks:
Debate /Q & A:
Is collaboration or competition the way for airlines and travel providers to get ahead of fraudsters? - Koen Karsbergen, Manager, New Product Development, IATA
- Jan-Jaap Kramer, Head of Cash Department, Martinair
- Laurie Gablehouse, Project Manager of Technology and Fraud Prevention, Continental Airlines
- Paul Paetz, VP Marketing, Ethoca
19.00 - 20.00
Official Welcome Ai Networking Cocktail Reception -
Hosted by:
19.00-20.00 (Wyndham Miami Airport Hotel in the Exhibition Area - Ballroom foyer 2nd floor)
Enjoy drinks and meet your fellow delegates
AGENDA: Summit Day 1:Wednesday 2 December 2009
08.00 - 08.50
Ai Networking Breakfast & Summit Check-in
(Breakfast is included in your summit registration)
08.50 - 09.00
Co-Chair’s Welcome: - Michael Smith, Managing Director, SeaMountain
Industry Pulse
09.00 - 09.25
Keynote:
The State of the Payments Industry - cutting edge insights:
Presentation of latest market research - Pascal Burg, Director, Edgar Dunn & Co Click here for PDF
09.25 - 09.50
Keynote:
Alternative payments take flight – changing the online payment model - Joe Rogalla, Program Manager, Distribution, Delta Air Lines - Dr. Guido Sacchi, CEO, Moneta Corporation Click here for PDF
09.50 - 10.15
Who pays the merchant fee? A TMC perspective With United, KLM and other airlines announcing that they will no longer pay the merchant fee in certain markets what are the market implications - Mario Kriebel, Vice President Credit Card Program, BCD Travel Click here for PDF
10.15 - 10.30
Q & A session for morning session keynote speakers
The practicalities of managing fraud in the airline world - Mike Long, Chief Product Strategist, Accertify
- Brandon Adams, Ticketing Operations Manager, Finance, Southwest Airlines Click here for PDF
11.25 - 11.50
Case Study: Using All Available Data to Fight Back and Know Your Enemy - Laurie Gablehouse, Project Manager of Technology and Fraud Prevention, Continental Airlines
- Matt Lane, VP Professional Services, 41st Parameter Click here to Request a Copy of the Presentation
11.50 - 12.15
What is an acceptable level of fraud?
Balancing declining good business versus no business and no fraud! - Paul Brock, Cybersource Click here for PDF
12.15 - 12.30
Q & A session for speakers
12.30 - 14.00
Group Lunch & Networking
Industry Challenges
14.00 - 14.25
How new technologies are changing B2B settlement in the travel industry - James Filsinger, CEO, Moneydirect Click here for PDF
14.25 - 14.50
Case Study:
Lessons from outside the airline world on payments strategies in emerging markets - Jörg Möller, Vice President, Wirecard AG Click here for PDF
14.50 - 15.15
Case Study:
A look at how emerging technologies are changing the way people shop, communicate, socialize and make payments. How can travel merchants adapt, participate and benefit from this evolution? - John Reistrup, VP Travel & Entertainment, PayPal Click here for PDF
Panel Discussion:
Balancing payment costs versus co-brand credit card income?
Which is more important to the travel industry?
- Moderator: Mark Beresford, Manager, Edgar Dunn & Company - Joerg Muller, Vice President, Wirecard AG - John Reistrup, VP Travel & Entertainment, PayPal - Chris Vukelich, Head of Business Development, enett - Seth Kaplan, Managing Partner, Airline Weekly
17.30 - 19.00
Official Ai Networking Cocktail Reception - Hosted by GlobalCollect"
Hosted by:
1730-1900 Poolside
Enjoy drinks and canapes by the pool while networking with your fellow delegates
AGENDA: Summit Day 2:Thursday 3 December 2009
08.00 - 09.00
Ai Networking Breakfast
Sponsored by:
(Included in your Summit registration!)
09.00 - 09.15
Co-Chair's Welcome: - Wendy Ward, Director, Marketing & Communications, UATP - Ralph A. Kaiser, President, CEO and Chairman of the Board, UATP
Keynote:
The challenges facing the payments industry in the current economic crisis UATP - David Holmes, Vice President, Global Sales, UATP Click here for PDF
09.40 - 10.05
Keynote:
Case Study – prepaid and gift cards in the airline/travel industry?
The impact on sales, loyalty and profitability -Bartekvan de Pavert, PaySafeCard Click here for PDF
10.05 - 10.30
Keynote:
Devising and implementing a global payments strategy – challenges of new & traditional payment methods - Allan Wallace, Payments Manager, Virgin Atlantic
- Colm Lyon, CEO, Realex Click here for PDF
10.30 - 11.00
Coffee Break & Networking
Sponsored by:
Innovation & Technology
11.00 - 11.25
The impact of the internet on the travel industry and how suppliers are responding with new innovations - Chito Collins, VP Business Development, Signature Link Inc Click here for PDF
11.25 - 11.50
Innovations in payments: from mobile to accepting payments how a global company is implementing its strategy - Mike Carlo, Business Development, GlobalCollect
- Yolanda Wright, ePayments Manager WorldWide, TravelGuard Click here for PDF
11.50 - 12.15
Case Study: Back office innovations – making BSP and online payments work successfully
- Alan Wyley, CEO, EuroCommerce
- Sean Phillips, Senior Manager, Revenue Accounting, Caribbean Airlines Click here for PDF
Panel Discussion:
Lessons learned: Localised payments are a key part of improving your bottom line in a global ecommerce world. What are the challenges and issues, from implementation to selection - panellist will debate their experiences in delivering for their customers and the bottom line.
- Moderator: Jacqueline Chilton, Partner, Glenbrook - Katherine Abbott, Vice President & Treasurer, Orbitz Worldwide, Inc.
- Paul McTaggart, Senior Program Manager Global Payments & Risk, Expedia, Inc.
- Klas Bäck, President, Netgiro North America
- James Filsinger, CEO, Moneydirect
- Salomon Quijada, Regional Sales Manager, COPA
15.00 - 15.30
Closing Keynote:
Where next for payments in the airline and travel industry?
The challenges ahead for alternative payment providers and credit cards. - Matthew Klein, Director – Pricing and Distribution Planning, AirTran
- Nandan Sheth, President and COO, Acculynk Click here for PDF
Post-Event "Noche Cubana" excursion including relaxed Miami-style networking and dining from 6:30 PM on Thursday, 3 December: For those delegates remaining on Thursday evening. See an Airline Information conference coordinator onsite for details on joining this post-event activity.
