Using Digital to get ahead of the fraudsters - Travel Fraud Prevention Symposium

Date: 20 Feb 2018    Location: London, UK    Delegates: 50+

Photo: Travel Fraud Symposium 2017 in London

Note: Presentations from this event will be available shortly.

Event Overview: As our world becomes ever more digital, it opens up opportunities for frictionless payments and commerce. However, with that comes increasing risks of fraud. From the new and growing trend of loyalty fraud to identity theft and data breaches, how can we harness the power of digital, but not leave our businesses open to the fraudsters? The theme for our 2018 event was "Getting ahead in a digital age" and, more importantly keeping ahead of the fraudsters who are becoming increasingly more sophisticated in harnessing their opportunities to defraud the travel industry.

Conference Agenda
Getting Ahead of the Fraudsters in the Digital Age

9.30 - 10.00:
Registration, Networking & Coffee sponsored by Kount

â–ºWebjet Case Study

10.00 - 10:30:
Chairman's Welcome Remarks, Ground Rules & Audience Introductions
• Laurie Gablehouse, Travel Payment Strategies, Ingenicio ePayments

10.30 - 11.00:
Fraud Management: The Good, The Bad and The Ugly
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource

11.00 - 11.15:
Loyalty Fraud Prevention Association (LFPA) Update
• Peter Maeder, Co-Founder & Membership Secretary, LFPA

11.15 - 12.00:
Panel Discussion: Using Digital Techniques to Get on the Front Foot
This panel will examine how fraudsters are using digital to work around current defences and what fraud managers need to do to stop them

• Michael Smith, Managing Partner, Ai

• Emilie Grunzweig, Senior Fraud Analyst, Riskified
• Sara Savidge, Head of Complex Markets, First Data
• Michael Hagen, CCO, Perseuss
• Donald Bush, VP Marketing, Kount

12.00 - 13.00:
Group Lunch & Networking sponsored by Chargebacks911

13.00 - 13.30:
Regulatory Update:  PSD2 - everything you need to know!
• Martin Koderisch, Consultant, Edgar, Dunn & Company

13.30 - 14.00:
What Does the Digital Future Hold for Payments & Fraud?
• Kevin Lee, Trust and Safety Architect, Sift Science

14.00 - 14.45:
Lions' Den: New products and innovations are key to reducing fraud. The Lions' Den is a showcase of new products & services in which companies are given 5 minutes to pitch their payment or fraud prevention-related innovation live & unrehearsed to our board of industry executive "Lions." Honest & critical feedback on the product & sales pitch is then provided in front of our conference audience. The Lions' Den is consistently an audience favourite at Ai's events.

Lions & Ringmaster:
• Michael Smith, Managing Partner, Ai
• David Cabreza, Director International Distribution, Hilton Hotels
• Tonya Robertson, Direct Sales Manager, South African Airways
• Ian Tunnicliffe, Principal Business Consultant, SITA

Pitching Companies:
• Chargebacks911
• NetHost Legistlation
• HooYu

14.45 - 15.15:
Coffee Break & Networking

15.15 - 15.45:
Identity - The Key to the Customer
•Jonathan Williams, Associate Consultant, iBe Consultants

15.45 - 16.15:
Two Factor Authentication:   Update on latest developments in 3D Secure
• Marney de la Mar, Business Development Manager, Ingenico ePayments

16.15 - 17.00:
Closing Panel Discussion: Getting the Customer Experience to Drive Sales and Not Fraud
This session is about finding the balance between making it easy to make sales in a digital world but not making it easier for the fraudsters

• Laurie Gablehouse, Travel Payment Strategies, Ingenicio ePayments
• Irene Brime, MD Europe, CashShield
• JJ Kramer, Managing Director, Travel Fraud Guard
• John Harris, Head of Global Sales - Payment Solutions, Travelport
• Gerry Carr, CMO, Ravelin

17.00 - 18.00:
Drinks & Networking sponsored by Kount

Photo: Drinks at the Travel Fraud Symposium 2017 in London


Photo: Travel Fraud Symposium 2015, Royal College of Physicians, London

Companies that participated:

Air Canada
Air Europa
Airline Information
Brigthon Sun Travel 
Click Travel Limited
Dream World Travel 
Edgar Dunn & Co.
Exsus Travel 
GetYourGuide Deutschland
Holidays Extra
iBe Consultants
Kobie Marketing
Loyalty Fraud Prevention Association
Meridian Loyalty & Travel 
Miklasoft IT Services
Mk2 Consulting
Nethost Legislation
Ocean Map
Sift Science
South African Airways
STA Travel
The Traveller Global PVT
Travix International



Lead Sponsor