The Fraudsters are Bold - will your business survive? - Travel Fraud Symposium

Date: 21 Feb 2017    Location: London, UK    Delegates: 50+

Photo: Previous Travel Fraud Symposium in London

Event Overview: This is the 5th annual symposium for the travel industry (Travel Agencies/Online Travel Agencies, Car Hire Companies, Hotels, Rail Operators, & Airlines) on the ever evolving best practices for stopping fraud in the travel industry. Airlines were the first to address fraud, which is pushing fraudulent bookings to others who sell travel online. Join us to discuss the latest travel fraud prevention techniques for online, mobile and call center bookings and how to keep more of your hard-earned sales.

Registration from $399 USD (travel industry - airlines, car hire companies, hotels, online travel agencies, & travel agencies) and $899 USD (financial services industry) for payment online by credit card. Note: Registration prices are $100 USD additional for payment by bank transfer.

Symposium Agenda: The Fraudsters are Bold - will your business survive?

9.30 - 10.00:
Registration, Networking & Coffee sponsored by Kount

10.00 - 10:30:
Chairman's Welcome Remarks, Ground Rules & Audience Introductions
• Laurie Gablehouse, Principal Consultant - Travel Payment Strategies, Ingenico ePayments

10.30 - 11.00:
Travel Fraud Through New Eyes: Top trends & considerations to support growth in the digital economy • Denise Burkett-Stus, Strategic Market Consultant, CyberSource

The digital economy continues to evolve customer travel experiences. At the same time as presenting new opportunities for growth, digital strategies can also open up new opportunities for fraudsters, that require an holistic approach to fraud management. Join Denise Burkett, fraud consultant at CyberSource, as she shares insights into how CEO’s are driving change and taking personal ownership of digital growth, and how you can support this growth strategy by looking at fraud management through a new lens. Denise will explore the latest fraud trends and will provide you with a quick question guide to help consider the appropriateness of your fraud model for today’s digital environment – whilst maximising revenue, through a positive customer experience and minimising operational costs by maximising efficiency.

11.00 - 12.00:
Panel Discussion: The Fraud Journey - from Fraudster to Chargeback & all steps in between
This panel will attempt look at lifecycle of fraud from when it's committed by the fraudster to the chargeback with varius industry stakeholder in between represented - Merchant, Acquirer, Fraud Solutions Provider, Chargeback Management Solution, etc.

• Michael Smith, Managing Partner, Ai

• Jan-Jaap Kramer, Chief Fraud Officer, Perseuss & President, Travel FraudGuard
• Monica Eaton-Cardone, COO & Co-Founder, Chargebacks911
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource
• Sara Savidge, Director Strategic & Enterprise Development, First Data

12.00 - 13.00:
Group Lunch & Networking sponsored by Chargebacks911

13.00 - 13.30:
KYC & Authentication as a Fraud Management Tool
• Masha Cilliers, CEO, Payment Options

13.30 - 14.00:
Airline Fraud Case Study
• Neil Gabriel, Director of Sales, Accertify
• Scott Wels, Fraud and Loss Operations Manager, EasyJet

14.00 - 14.45:
Lions Den: New products and innovations are key to reducing fraud. The Lions' Den is a showcase of new products & services in which companies are given 5 minutes to pitch their payment or fraud prevention-related innovation live & unrehearsed to our board of industry executive "Lions." Honest & critical feedback on the product & sales pitch is then provided in front of our conference audience. The Lions' Den is consistently an audience favourite at Ai's events.

• Sara Savidge, Director Strategic & Enterprise Development, First Data
• Sandeep Mander, Fraud Prevention Expert & VP Sales - Airlines, Continuum Commerce
• David Cabreza, Director International Distribution Services, Hilton Hotels & Resorts

Pitching Companies:
• Ravelin
• Ethoca
• Chargebacks911
• Riskified

14.45 - 15.15:
Coffee Break & Networking

15.15 - 15.45:
Fraud Question Time: Ask any fraud question, simple or bold and have it answered by our expert audience!

15.45 - 16.15:
Loyalty Program Fraud: The New Fraud and how it impacts beyond programs to other travel industry companies
• Michael Smith, Managing Partner, Ai & Co-Founder, Loyalty Fraud Prevention Association

16.15 - 17.15:
Closing Panel Discussion: what travel companies must do to keep more of their hard-earned money! wrap-up and key take aways from this event

• Masha Cilliers, CEO, Payment Options

• Laurie Gablehouse, Principal Consultant - Travel Payment Strategies, Ingenico ePayments
• Clare Murphy, Director of Global Payment Solutions, Travelport
• Darren Hodder, Editor, #TheFraudTube

17.15 - 18.30:
Drinks & Networking


Photo: Royal College of Physicians - opened in 1964 & considered a modernist masterpiece.

11 St Andrews Pl,
London NW1 4LE,
United Kingdom
Tel. +44 20 3075 1649

Link to Map of & Directions to Venue:

Tuesday, 21st of Feburary, 2017 from 10.00am to 6.30pm.

Need a Hotel in London?:
If you are planning on staying in London, you can book a local hotel by clicking on the icon below and visiting Airline Information's affiliate hotel reservations webpage. Any hotel in Regent's Park area will be within walking distance. The two hotels closest to the conference venue are the Melia White House and the Holiday Inn Regents Park.


Photo: Travel Fraud Symposium 2015, Royal College of Physicians, London

Companies Registered in 2017 already include:
Acetrip Ltd.
ACI Worldwide
Brightsun Travel (UK) Ltd
Click Travel
Continuum Commerce
Crystal Travel
Eurostar International
First Data
FIS Global
Fraud Consulting Ltd
GB Group Plc
Hilton Hotels & Resorts
Hogg Robinson plc
Holiday Extras
Ingenico ePayments
Loyalty Fraud Prevention Association
Monarch Airlines
Payment Options
RatePAY GmbH
South African Airways
STA Travel


Photo: Sponsors at a past Airline Information event

Sponsorship Options include:

Pop-Up Banner:
$199 USD (Per banner placement at the event. Sponsor must provide banners.)

Logo Promotion:
$499 USD (Your hyperlinked logo will be in the "sponsor box" on the event website.)

Folders Sponsorship:
$499 (You provide the folders and we use them to house the conference agendas. We can also include your brochure in them!)

Coffee Break or Lunch Sponsorship: (Only 1 Left)
$999 USD (Agenda will bear your logo next to sponsored break; Seat drop of your brochures on delegate chairs; & Your logo will be in the "sponsor box" on event website & printed agenda.)

Name Tags:
$999 USD (Conference name tags will exclusively bear your logo!)

Lions Den Pitch: (Sold-out)
$999 USD (Pitch your product for 5-minutes with 5-minutes of Q&A from the judges.)

Printed Agenda Sponsor: (Sold-Out)
$1,299 USD (One side of the printed agenda will have your full page ad!)

Contact for Sponorship:
Christopher Staab, Managing Partner Conference, Airline Information
Toll Free (US/Can) 800.557.7091    ext. 2
Outside the US/Can +1 305 328 8598 ext. 2
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