Airline Weekly Special Reports

Airline Weekly Special Reports (AWSRs) are quarterly supplements to Airline Weekly, the weekly newsletter. AWSRs are single-topic, in-depth reports exploring the business of commercial aviation.

AVAILABLE NOW:

 February 17, 2010: Ancillary revenues: They’re not non-core anymore. Download
Airlines are selling more things to more people. How is this changing the industry?

 April 19, 2010: Aircraft  markets: A kinder, gentler bust. Download
The boom is over, but this downturn has more eager buyers and fewer desperate sellers than past downturns.

 June 30, 2010: Changing channels. Download
Distribution costs fell dramatically during the past decade, helping airlines offset fuel and other shocks. What’s in store for airline distribution this decade?

 September 13, 2010: Customer service. Download
To some travelers, airline customer service is getting worse. To others it’s much better.
Who’s right?