Loyalty & CRM

The future for loyalty Download >>
- Rupert Duchesne, President and CEO, Groupe Aeroplan

The rise of non airline travel reward programs – threat or opportunity? Download >>
- Lance Blockley, MD, Edgar Dunn & Co

Surviving the recession – how loyalty played its part Download >>
- Andrew Swaffield, MD, The Mileage Company

Affluent Consumer Spending Download >>
- Theodore Iacobuzio, Vice President, MasterCard Global Insights

Loyalty Lessons from Downunder Download >>
How Qantas have created AUS$384 million in profit from its FFP business
- Simon Hickey, CEO, Qantas Frequent Flyer

Simpler and easier: Download >>
loyalty and revenue insights from Latin America Having successfully spun off their FFP, the CEO of TAM, Libano Barroso will be sharing the lessons and the future direction for the airline
- Libano Barroso, CEO, TAM

Combating FFP Fraud - a strategic approach to attacking a growing problem Download >>
- Gudrun Osp Thorgnysdottir, Manager Operations and IT - Saga Club, Icelandair
- Hakan Unlu, CIO, Hitit

The launch of Global Loyalty 3.0 – airBaltic case study Download >>
- Tero Taskila, COO, Air Baltic
- Steven Landuyt ,Head of Global Sales,Loylogic

Using miles to stay and drive – taking redemption beyond flights Download >>
- Krishnan Saranathan, Managing Director, Loyalty Management, United Mileage Plus
- John Swanciger, SVP Sales & Marketing, ezRez Software

Evaluation of the role social media plays in bringing customer engagement to the next level Download >>
- David Canty, Director Loyalty and Partnership Marketing, JetBlue Airways
- Marcin Kosciak, VP Loyalty Consulting, Comarch