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Editorials

  • Ai Video: Selling air ancillaries via interactive email +

    17th October, 2019 Amidst all the talk around simplifying travel, there are times when even simple aspects like checking-in or selecting a seat can be a tedious task or even… Read More

  • Ai Editorial: Can infrequent travellers turn out to be the most loyal segment? +

    11th October, 2019 A recent podcast on loyalty, featuring Joanne Ward, David Canty, David Feldman, Alan Lias and Iain Pringle, discussed the significance of less frequent flyers, and how can… Read More

  • Ai Editorial: Friction in CX is necessary, just focus on the right type +

    8th October, 2019 From a travel retailer's perspective, having the right type of friction, with the right action, at the right time is imperative, writes Ai’s Ritesh Gupta   Planning… Read More
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