Enhance your management skills through FFP training courses
We are pleased to offer you a range of different FFP training formulas in response to an increased demand in the market for such an offering. Since different airlines and management levels tend to have different needs, we offer three basic training elements:
Individualised in-house training covering all relevant management aspects
This version is ideal for all management functions, from FFP executives to corporate officers, involved in the FFP and wishing to deepen their knowledge in specific areas. These courses are strictly adapted to your airline and your FFP.
You can choose the menu that suits best your needs from a total of 16 different modules.
Each module consists of a half-day training (4 hours); the first three modules are full-day courses. You may select as many or as few modules per training session as your airline requires. The cost per module is 500 US$ (1,000 US$ for the full-day courses), plus applicable travel expenses (travel time will not be charged). Up to six persons from your organisation may participate in each session at no extra cost.
The training modules available include the following:
- Managing your FFP – handling the tasks and meeting the challenges
- Taking your FFP partners to mutual profitability and growth
- Customer communication: online and offline
- FFPs – an overview for Senior Executives
- FFP, customer segmentation and revenue increase strategy
- FFP program structure: how to exceed your competitors
- Financial set-up and current FFP accounting practice
- FFPs as a profit centre: a possibility not a dream
- At your service: using your FFP to deliver satisfaction to your best customers
- How to find out and meet your FFP customers’ needs
- Selecting suppliers and outsource partners
- Measuring and imporving FFP performance
- Brand loyalty in the airline business
- FFP fraud: how to identify it and prevent it
- FFPs and CRM: Close friends or distant relatives?
- Corporate Loyalty Programs
Please click here for more details about the content and target group of each course.
Individualised in-house training for new FFP staff members
This service is specifically designed for large airlines with new staff members joining regularly the FFP department. Our training will ensure that they will be trained quickly and efficiently with the basics they need to know for their future work. Again, as we adapt the content of these courses strictly to your specific requirements and preferences, you can choose whether training should be limited to specific areas (such as partnerships) or consist of an introduction to the whole FFP management. As a result, duration of this kind of training can be set up flexibly. Typically, it would last two to five days. Groups may consist of one to eight staff members.
Another nice side benefit of training new staff members by external experts is that you will also get automatically a different view from outside. Because our training basis is not what you have been doing for several years, but best international practices.
Both versions of our in-house training are offered in cooperation with Global Flight and Airline Information. Training is available in English, Spanish, French and German (all documents provided will be in English).
You have thereby the choice of three highly experienced trainers in the FFP field:
- David Radford, Training Consultant of GLOBAL FLIGHT
- Ravindra Bhagwanani, General Manager of GLOBAL FLIGHT management
- Roger Williams, Managing Partner Consulting of Airline Information
Depending upon the needs and requirements of your airline, other trainers may be selected on an as needed basis. In summary, your advantages of the two in-house training offerings are the following:
- Compact and efficient in-house training without loss of time due to travel
- Possibility to select the individual menu that suits best your needs
- Content is adapted to reflect your particular situation
- Several persons may participate in the training at no extra charge
- Choice of best trainer for your requirements and preferences
Classroom FFP training courses
We also conduct regular 3-day training courses in different venues. Run by David Radford, you will learn all of the basics about managing an FFP, which you can immediately use in your day-to-day work after your return.
In order to ensure a maximum of quality and interactivity in theses courses, class sizes are limited.
This version is ideal for small and medium carriers, including for airlines which are about to launch an FFP. Over the course of the years, David has already successfully trained more than 300 people in similar courses. Today, these persons are often in charge of running FFPs for their airlines.
Don’t hesitate to contact us to discuss your requirements and objectives with us!
We will also be glad to evaluate with you which of the three options would be best for you.
Click here to submit a Training Course Application
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