co-Host |
 |
 |
|
|
media partner |
 |
SPONSORS |
 |
 |
 |
|
| Comarch Loyalty Management |
 |
 |
 |
|
 |
 |
 |
 |
 |
>> PRESENTERS AND PRESENTATION DOWNLOADS |
eConference 2007 : 5/6 Nov : Singapore Traders Hotel by Shangri-La |
|
|
> Click here to access IBS Software Services |
| Download eConference 2007 presentations by speaker... | |
 |
|
| ePayment Executive Decision Simulation |
|
|
Passenger Service Systems: the core of the airline eLandscape |
|
|
Frank Socha, pricing and distribution pioneer, has been invited back as chairman of eConference by popular demand. Frank's straight-ahead style and first-hand experience established eConference as a results-oriented event from year one. Frank
began his impressive 28 years in the airline industry at Lufthansa German Airlines, where he worked in Pricing, Revenue Management and Data Distribution. Based on his broad system knowledge, Frank was seconded by Lufthansa to serve as Manager for Product Definition, Input/Output Design and Sales & Marketing of the Amadeus Fare Quote System at its inception in 1988. Returning to Lufthansa in 1995, Frank implemented that airline's data distribution unit, as its Head of Production, later joining Lufthansa Systems, as Sales Executive for EMEA. In 2002, Frank became the Director, Tariff Industry Affairs, at IATA.
Currently Frank manages his own consultancy business, Airline Solutions, focused on Pricing, Distribution, eTicketing and Business Process Management. |
 |
|
| Changing airline business models through new generation technologies |
|
> eNewsline Article: Exclusive Interview with V.K. Matthews: Enabling airlines to liberate themselves from the “clutches” of decades-old legacy systems |
|
 |
V K Mathews founded the IBS Group (IBS) in 1997, which has grown to being a leading global provider of new-generation IT solutions to the Travel, Transportation and Logistics industries and whose solutions today manage the mission-critical operations of the best airlines, the busiest international airports, top oil & gas companies and most luxurious cruise lines around the world.
Equipped with a Master’s degree in Aeronautical Engineering from the Indian Institute of Technology, Kanpur, India, Mathews started his career in 1979 as a Computer Science instructor. Later he joined the IT division of Air India, the government-owned international air carrier and played a key role in the world-wide implementation of the airline’s computerized passenger services systems. He moved to the Emirates Group in 1983, where he served in various capacities over the next 15 years, until he founded IBS in 1997. As General Manager-IT of the Emirates Group, Mathews was responsible for formulating and implementing Information Technology strategies for Emirates’ global operations. Mathews is an active member in a number of governmental advisory boards in the areas of Information Technology, Industry, Management and Education. He is also on the Board of several colleges and universities. He is a Director at the Indian Institute of Information Technology and Management - Kerala (IIITM-K) and a member of the State’s e-Governance Steering Council, chaired by the Chief Minister. Mathews has also won a number of awards for management, leadership and entrepreneurship. |
|
|
| a Journey Through Time |
|
 |
Mario M. Hardy is vice president, Asia Pacific at OAG Worldwide Ltd. Mario who is based at OAG’s regional headquarters in Singapore leads OAG’s business across the Asia Pacific region which includes offices in Hong Kong, Beijing, and Tokyo. Mario has more than 22 year's professional expertise in the travel industry. He began his career with People's Express Airlines in 1985, before joining Canadian Airlines in 1987 where he spent 12 years in a number of sales, marketing and operational roles, leading to his appointment in a senior management role heading the Group Sales & Charter division in 1997. He joined OAG in 1999 and held several positions, operations Director, Sales Director – EAME, Global Business Development Director, Commercial Director – Aviation based in Beijing, Vice President Sales - Asia Pacific and in 2007 was appointed to Vice President – Asia Pacific. Mario has a BSc from the University of Montreal, a Public Relations Certificate from L'École des Hautes Études Commerciales de Montréal and an International Trade Certificate from the O'Sullivan College of Montreal. Mario is a Fellow of the Institute of Sales & Marketing Management and a Member of the International Business Leaders Association. |
|
|
| How to approach an effective CRM strategy |
|
 |
Will Bosma is Vice President, Customer Relationship Management (CRM) of Oracle Corporation, Asia Pacific Division. He is responsible for managing Oracle's CRM business unit across the region. Mr. Bosma joined Oracle from Siebel in 2006 where he served on the executive management team for a number of years. Mr. Bosma spent his last six years at Siebel developing the company's consulting business across Asia Pacific. He also played a key role in setting up strategy for the small and medium business (SMB) sector, focusing on high growth markets in China and Japan. Mr. Bosma has spent 18 years in the IT industry, with the last 12 years focused on the broad Asia Pacific and Japan region. Prior to Siebel, he worked at SSA managing pre-sales, product management and the channel for the region. His knowledge covers a wide spectrum of applications, from back office to front office and financial applications. Mr. Bosma has also held various positions in sales, consulting, channel and product management. |
|
|
| eCRM for securing loyalty |
|
 |
Gunjan Kumar is Head Product Management – Loyalty & CRM at IBS Software Services. His responsibilities include heading the CRM “Line of Business” and heading the area of “Product Management” for the entire CRM suite of products developed for the “Travel Transportation & Logistics” vertical. At IBS Gunjan created both an FFP and a CRM product offering for the airline industry delivering a comprehensive solution bridging the gap between the existing airline FFP solution and the disparate airline CRM solutions. Features include 4 different modules (Customer & Data Analytics, Campaign Management, Workflow & Interaction Management and Fraud Management) to form a single Airline CRM offering. |
|
|
| Integrating CRM with revenue management |
|
 |
Prof. Dr. Ricardo Pilon has 15 years of airline management experience at various organizational levels. During his career, Ricardo has worked with over 40 commercial airlines - ranging from full-service network carriers to charter airlines - worldwide in areas related to strategic airline management, airline alliance development, cargo, air carrier planning, distribution, marketing, pricing, revenue management, and organizational governance. Ricardo holds a Bachelor of Science (B.Sc.) degree in International Management (Groningen, Netherlands), a Master of Science (M.Sc.) degree in Air Transport Management (Cranfield, UK), a Master of Business Administration (MBA) degree in International Aviation (Montreal, Canada), as well as a Doctorate (PhD) in Air Transport (Amsterdam, Netherlands). He is a Visiting Professor with the International Aviation MBA program of Concordia University (Montreal) and teaches strategic airline management, start-ups, as well as airline management and marketing at the Beihang University of Aeronautics and Astronautics. |
|
|
| Customer Analytics - Turning your data into loyalty and profit |
|
 |
Doug Morrison is an independent consultant who specializes in CRM and business intelligence in the airline industry. During his 12 year consulting career, he has worked with leading airlines in Australia/New Zealand, Asia, Europe and North America. Doug’s work covers loyalty management, data warehousing, customer analytics, marketing campaign management and customer service. |
|
|
| > Panel moderator | |
> eNewsline interviews its own braintrust Roger Williams and Frank Socha: Third annual eConference Champions new Airline Customer Centric Approach |
|
| > IAG PODCAST INTERVIEW: Roger Williams on Airline Customer Service | |
 |
Roger Williams is a co-founder and Managing Partner of Consulting at Airline Information. An an industry expert in Loyalty marketing and CRM, Roger has developed groundbreaking concepts for (loyalty) currency management and in 2004 co-founded the "FFP" brand of conferences and publications. Formerly Chairman of the 120-airline member ISMC organization and system manager for loyalty and alliances at Air Jamaica, Roger has solid senior management airline experience complemented by a 10-year progression of airline roles in: operations, customer service, sales, network planning, and marketing. Roger holds degrees in International Relations and Intelligence from Florida International University and the University of Salford in the United Kingdom. |
|
|
| > Panelist - no presentation | |
 |
Evert de Boer, airline CRM and loyalty specialist, joined global marketing services firm Carlson Marketing in 2002. During the last 5 years, Evert alternated between the Middle East and Asia Pacific, developing and implementing airline CRM solutions for airlines such as Kuwait Airways, China Southern Airlines, Malaysia Airlines and Virgin Blue Airlines. In 2005, Evert took on the role of Loyalty Director Asia and increasingly worked in industries such as retail banking and FMCG. Evert started his career at KLM Royal Dutch Airlines’ marketing department in Amsterdam. Having worked on both the client and agency side, and across industry verticals, Evert enjoys a unique view of the challenges that face companies today pursuing valuable and lasting customer relations. Evert has been a guest speaker at numerous events and institutions, including Cranfield’s School of Aeronautics. In 2000, the Journal of Air Transport Management published an article on Global Alliances and frequent flyer programs that was co-authored by Evert. |
|
|
| > Panelist - no presentation | |
 |
Matt Vaccarella is a travel rewards specialist in Asia, where he has developed and launched profitable loyalty programs for the travel and hospitality industries. His first foray into Asia was in Seoul, Korea, where he nurtured Asiana Airlines' fledging frequent flyer program, as well as developed and launched Magic Miles, Asia’s first frequent flyer program for kids.
Matt was one of the early pioneers in the fledging loyalty marketing industry in Singapore in the mid-90s. He and his agency team developed and launched KrisFlyer, the award winning frequent flyer program of Singapore Airlines. He also led the launch of Starwood Preferred Guest Program in Asia and created tactical marketing campaigns for OAG, Federal Express and Pan Pacific Hotels & Resorts.Beyond the travel and hospitality industries, he has worked on diverse MNC and FMCG accounts in Shanghai, Beijing and Jakarta. More recently, Matt was working closely with Malaysia Airlines and Qatar Airways to maximize the potential of their respective frequent flyer programs.
Based in Singapore, Matt travels constantly throughout Asia. An avid collector, he has one of the most comprehensive collections of frequent flyer and hotel rewards membership cards and memorabilia.
|
 |
|
| Managing multi-channel distribution - an airline perspective |
|
 |
Gerry Oh, Regional Vice President, Jet Airways |
|
|
| Distribution - GDS verses the airlines |
|
> eNewsline Article: Exclusive Interview with Lars Denlew: Gulf Air eyes selling a major chunk of it's offerings directly |
|
 |
Lars Denlew is head of distribution & eCommerce at Gulf Air. Lars Spent almost 15 years at various positions with Scandinavian Airlines, SAS, mainly within Airport Services and as Product Development Manager, Communications and IT products. He accepted a position as European Customer Care Manager for PSINet based in Neuchatel, Switzerland in 1999 and in 2000 he entered Atraxis (Swissair IT group) as Sales and Account Executive. After spending about a year as a consultant Lars began at Gulf Air in Bahrain in September 2005 as Head of Distribution & E-Commerce. In his present role at Gulf Air he is responsible for the Distribution and E-Commerce Strategy with the ultimate goal to significantly reduce cost of sales and improve the way Gulf Air do business with Travel Agencies, Partners and Direct to customers. Lars is fascinated by different cultures and speaks six languages. He is married with 3 children. |
|
|
| Airline.com marketing 2.0 |
|
|
Sandor Bakalis is one of the founders of Sprice.com - Travel Meta Search in Singapore, and currently acts as Vice President Asia Pacific for the company.
Sandor brings unique online travel experience to his current assignment. Prior to Sprice.com, he was responsible for Asia Pacific business development and the driving force behind commercial development of the air vertical in Hutchison-Priceline, the Asian online travel joint venture of Hutchison-Whampoa and Priceline.com. Before that, Sandor spent five years with KLM Royal Dutch Airlines, in various e-business related leadership roles. In 1998 Sandor helped KLM become one of the first airlines in Europe to sell flights online at net pricing levels, ultimately in over 50 countries using over 10 different languages. In 2001, Sandor relocated to Singapore where he assumed responsibility for the development of the Internet distribution channel throughout the Asia Pacific region for KLM, driving online sales from China and Japan all the way down to Australia and India. |
|
|
| Next Generation Departure Control and Passenger Service Systems |
|
 |
Dr. Stefan Trilling is Head of Product & Portfolio Management Passenger Airline Solutions Lufthansa Systems Passenger Services. All Lufthansa Systems’ activities in the field of passenger management have been centralized in this division. This includes the passenger management hosting solution, as well as e-ticketing, Revenue Integrity, Payment Services, Weight & and Balance and the development of a comprehensive standard for automated self service check-in solutions.
Stefan studied Business Administration at the Stockholm School of Economics and at the University of Cologne from where he also obtained his PhD degree in 2000. After that, he worked as Strategic Consultant at Verlagsgruppe Handelsblatt, a German Publishing company. |
|
|
| > Presentation not available | |
|
Sarah Wunderlich, Product Manager Revenue Integrity, Lufthansa Systems |
|
|
| > Panelist - no presentation | |
 |
Samuel Lau joined ATPCO in 1997 as Director Marketing for Asia Pacific based in Singapore and is responsible for the marketing of the ATPCO
portfolio of products and services in the region. Samuel began his career in the aviation industry as marketing executive for Singapore Airlines and
since then has assumed various managerial positions in Abacus, Air New Zealand and SITA. |
|
|
| > Panelist - no presentation | |
 |
As Regional Director at UATP, Mark Rademaker is responsible for cultivating business development initiatives and overseeing the recruitment of merchants in the Asia Pacific Region. He also forges close ties with existing issuers to develop strategy, monitor growth, and consult on various technical and operational issues. Prior to joining UATP, Mark spent ten years in the airline industry working in various strategic and financial roles at Continental Airlines and more recently at Northwest Airlines where he managed their revenue and pricing team in Japan. |
|
|
| Replacing legacy systems with Open Architecture Technology |
|
 |
Binu Jacob is Vice President Product Sales at IBS Software Services. Binu currently heads 4 different Product Lines of Business at IBS. His educational background is in engineering and holds a Masters Degree in Business Management from IIT Delhi. Binu first entered the aviation field as a Short Service Commissioned officer in the Indian Airforce and left the service 6 years later as a Flight Lieutenant. He has lectured as a senior university faculty member in Information System Strategies for organisations and Corporate Strategies. Before moving to IBS a year and a half ago, Binu served as CEO for the Indian IT company Dimensions for 5 years. |
|
|
| Strategic Vendor Management |
|
 |
Tim Ricketts is Head of IT Strategy and Planning for Etihad Airways. He has over 20 years experience working with technology in various industries. For most of his career Tim has worked in sales and sales management for IT suppliers. A graduate of IBM's sales and marketing training, Tim moved into the airline industry with Mercator, the IT services business of the Emirates Group where he was responsible for establishing the sales division. After Mercator Tim joined Sabre Airline Solutions as Sales Director. More recently he has taken on operational roles within airline IT, as VP Information Technology at startup RAK Airways and now Head of IT Strategy and Planning for Etihad Airways in Abu Dhabi. As poacher turned gamekeeper, Tim's experience in the supplier community gives him a unique perspective on supplier management. Tim has a Masters degree in Business Administration. |
|
|
| Airfare pricing and complexity |
|
 |
David Peller is Regional Vice President Business Development (EMEA/India) at ITA Software.
David brings significant business development experience across multiple industries. Prior to joining ITA Software, he was head of Corporate Development for one of the world's largest digital media agencies. During this time, he led numerous European initiatives for integrated leisure travel company, TUI. He also worked with leading companies such as Procter & Gamble and Microsoft in various marketing and business development roles. David is a qualified attorney in the UK and remains a member of the Supreme Court of England and Wales and The Law Society of England and Wales. |
|
|
| Outsourcing your IT, it's not only a legacy airline decision |
|
 |
Umesh Nair is a key advisor and Head of Business Development and Strategic Alliances at The Bird Group. Umesh brings in 11 years of International experience in Airline / Travel/IT/BPO consulting area. He has been responsible in bringing/ building in international successful joint ventures, for a strategic cooperation between Airline/technology service partners globally. The Bird Group is one of the largest diversified groups in the aviation, travel and information technology arena. A conglomerate of independent companies, the Bird Group seeks to provide solutions to upcoming challenges in the competitive aviation and travel business environment of today. After ushering in an era of automation in the travel sector, the Bird Group pioneered Business Process Outsourcing and IT enabled services in the Indian Subcontinent. With a turnover of over 50 Million US Dollars, a workforce of nearly 3200 employees, 45 fully automated offices across the Indian subcontinent and multiple collaborations with leading global business organizations, the group continues to grow and strengthen its network of services. |
|
|
| Airports from an airline point of view: Self service as a corner stone |
|
|
Luc van Gils, Product manager e-services, KLM Royal Dutch Airlines |
|
|
| Airport Automation: the two bottlenecks: Check-in and Baggage |
|
|
John Krzymuski, Senior Product Manager, SITA |
|
|
| Using eCommerce to deliver increased ancillary revenues and profits |
|
 |
Michael Smith is Managing Director for Ancillary Revenue at Airline Information. In the airline world he was a board Director of British Airways Global Financial Services Limited. This included responsibility for developing mileage sales with partners such as American Express, GE Insurance, Avis Car Rental and bringing onboard all the brands within InterContinental Hotels and Resorts portfolio. Prior to joining BA, Michael was the Marketing and Administration Director for the Financial Services Division of Great Universal Stores plc (at the time, the UK’s largest mail order company with 6 million customers.) Michael is working jointly with Airline Information to develop and deliver ancillary revenue streams for the firm's existing and new airline customers. He also runs his own consultancy business, SeaMountain. He is based in Glasgow, Scotland where he graduated with an MBA from the University of Strathclyde Business School as well as having professional qualifications in Marketing and Banking from the UK’s Chartered Institute of Marketing and Chartered Institute of Banking respectively. |
|
|
| Make revenue-earning Dynamic Packaging a reality at your airline |
|
 |
Kenneth Purcell is the founder and chief executive officer of iSeatz.com. As the company’s CEO and visionary, he is unwaveringly focused on the infrastructure, growth and strategic direction of the company.
Kenneth established iSeatz in 1999 as a source for online restaurant reservations – and rapidly recognized the vast opportunity for iSeatz’ evolution and growth in the Travel and Entertainment industry. By applying his creative vision and ability to design innovative product lines, Kenneth has been instrumental in establishing iSeatz as the premier provider of tailored, end-to-end Travel and Entertainment solutions that are now utilized by a multitude of industry-leading companies. Under Kenneth’s leadership, iSeatz launched to the forefront of its industry. A native of New Orleans, Kenneth is committed to his deep Louisiana roots. He and his company are survivors of Hurricane Katrina – fueling Kenneth’s drive to further establish iSeatz as a local and national story of resilience and success. Recognized as a thought leader in the industry, Kenneth has been featured by leading national media, including CNN/fn television, The New York Times and The Washington Post, and is the recipient of numerous business and industry awards. Kenneth holds a B.A. in International Business from Spring Hill College, Mobile, Alabama.
|
|
|
| ePayment: The next generation of systems and processes |
|
 |
Andreas Wein is Regional Director Product Management for Lufthansa Systems in Asia Pacific, he is in charge for Payment Service Solutions and the Internet Booking Engine to complete Lufthansa Systems' product portfolio. Andreas has 19 years of experience in the application of information technology to the airline industry. He in addition to his other duties he also oversees the setup of the Product Management Division at Lufthansa Systems Indonesia, a Joint Venture between Lufthansa Systems and Garuda Indonesia. Andreas holds a degree in business administration and has previously worked for Lufthansa German Airlines as a business analyst and project manager. He held management positions as Director Customer Service for Lido GmbH and C.O.O. for Lido Aeronet in Singapore, providing IT services to airlines worldwide. |
|
|
| > Panelist - no presentation | |
 |
Chris Eite is the Head of Sales Development Passenger Travel Solutions at SITA. Previously as a Systems Architect for Unisys Transportation, Chris provided consulting and systems design expertise to Unisys airline and travel industry clients in Asia Pacific. For the last 10 years he has specialised in the design and architecture for e-distribution proposals for both passenger and freight distribution. With over 25 years experience in the IT industry; across a wide range of roles including consulting, program management, systems development, applications architecture, design and programming; and a range of industries including Airline, Airport, Telecommunications, Banking, Finance and Government. In London he led the Airline Network Development and Support Center, which produced the Air/net product. He participated over a period of three years on the IATA OSI profiling committee. The output of this committee was the IATA Aeronautical OSI Profile (AOP) a GOSIP for the airline community. He was also involved in the MATAP (Mapping of Airline traffic over TCP/IP) industry standardisation process. |
 |
| eNewsline: www.eNewsline.net |
Senior Publication Staff: Frank Socha - Chief Technical Advisor/Editor Roger Williams - Creative Director/Associate Editor Ritesh Gupta - Senior Correspondent Christopher Staab - Business Development & Advertising |
e Newsline is published on a quarterly basis by Airline Information. eNewsline.net is a registered URL of Airline Information. Articles for eNewsline are written by contributing airline personnel, travel and subject area specialists, and the writing staff of eNewsline. The opinions expressed by contributing writers do not necessarily express the opinions or policy of the owners and officers of Airline Information. ................................................................................................................................................. eNewsline Subscriptions you will receive an email reminder each quarter with a link to take you to the current issue. Advertising in Online Media about advertising possibilities and rates.
|
