Patrick Murphy, Performance Consultants & fmr. Exec. Chairman, Ryanair
Patrick Murphy is Chairman of Aviation Performance Consultants - the aviation division of Performance Consultants International, Performance Consultants Ireland, Performance Consultants Switzerland, and Director of Cargo Mentoring Services Ltd.
Patrick has over thirty years’ experience in the airline industry, including Chairman of the Board of Ryanair - the low cost airline; and more recently as Director of Corporate Development with IATA, the International Air Transport Association. And at one time in his career Patrick was Managing Director of Irish Continental Group - a major Irish Shipping company providing ferry and container shipping services to and from Ireland.
Patrick advises and consults to a wide range of organizations in the aviation industry, and acts as Chairman and Moderator at air transport conferences across the world. In the past year he chaired a number of aviation conferences in 2006 including the Low Cost Airline Summits in Miami, London and Mumbai.
Moderator
Frank Socha, Director, Sales and Customer Service (EMEA), ATPCO
Frank Socha, a pricing and distribution pioneer, recently made the transition from his successful consulting practice this spring to join ATPCO as Director of Sales and Customer Service for the EMEA regions.
Frank began his impressive 28 years in the airline industry at Lufthansa German Airlines, where he worked in Pricing, Revenue Management and Data Distribution. Based on his broad system knowledge, Frank was seconded by Lufthansa to serve as Manager for Product Definition, Input/Output Design and Sales & Marketing of the Amadeus Fare Quote System at its inception in 1988.
Returning to Lufthansa in 1995, Frank implemented that airline's data distribution unit, as its Head of Production, later joining Lufthansa Systems, as Sales Executive for EMEA. In 2002, Frank became the Director, Tariff Industry Affairs, at IATA. In 2004 he founded Airline Solutions, a consultancy focused on delivering solutions for Pricing, Distribution, eTicketing and Business Process Management. Frank joined ATPCO in the Spring of 2008.
Keynote
Jay Sorensen, President, IdeaWorks
Jay Sorensen's research and reports have made him the world's leading authority on the ancillary revenue movement. Recently he was chairman of the first conference dedicated to the topic of ancillary revenue. This event, co-developed by Airline Information, was a resounding success. More than 240 airline executives and ancillary revenue vendors from all over the world attended the Frankfurt conference.
Mr. Sorensen is a veteran management professional with 22 years experience in product, partnership and marketing development. As president of the IdeaWorks consulting firm, he has enhanced the generation of airline revenue, started guest loyalty programs and co-branded credit cards, developed products in the service sector, and helped start airlines and other travel companies.
His career includes 13 years at Midwest Airlines (formerly Midwest Express) where he was responsible for marketing, sales, customer service, product development, operations, planning, financial analysis and budgeting. Mr. Sorensen will repeat his responsibilities as chairman of the 2nd ancillary revenue conference during the latter half of 2008.
Presenter
Martijn Van der Zee, VP E-commerce, Air France/KLM
After graduating in Transport Economics and Marketing at the Erasmus University Rotterdam, Netherlands in 1995, Martijn van der Zee joined KLM Royal Dutch Airlines as a financial trainee. Within the Commercial Division of KLM, he has held management positions in Network planning and Pricing & Revenue Management, before being appointed as VP Distribution & E-commerce on December 1st 2006. On July 1st 2008, this position has been included in the new joint commercial Air France/KLM organisation, as VP E-commerce for Air France/KLM Group.
His current responsibilities include all Air France KLM’s strategies and policies concerning E-commerce to optimize all e-commerce activities on airfrance.com and klm.com (capabilities, sales, services, ancillary revenues).
Sheila Birchall is a 39-year airline veteran with well-rounded experience in many facets of the airline business. She spent 13 years as a flight attendant for Braniff International Airways during the glamorous period of Emilio Pucci designer uniforms and full-dining experience complete with complimentary cappuccino for all. Five years with British Caledonian Airways in passenger sales followed. She is now in her 21st year with Continental Airlines – all of which has been in sales and marketing. As Director International Sales Sheila led the development of Continental’s U.S. based international sales effort for ten years. She planned and implemented U.S. high-yield sales programs and participated in the development team for BusinessFirst, Continental’s industry-leading business class product. A couple years in CRM preceded Sheila’s move to the continental.com team in 2004.
Continental.com has been proactive in the development of ancillary products seeing early on the value of diversification while maintaining the core brand principles of the airline. Sheila takes an active role in defining and leading site optimization and merchandising initiatives that increase conversion to buy air, hotel, car, insurance and other ancillary products on continental.com. She works with suppliers to develop programs that result in mutually beneficial growth. Post-campaign analysis is key to identifying optimal opportunities for merchandising strategies and Sheila ensures key stakeholders support the strategies and are informed of benefits and performance.
Sheila will share her unique perspective of an industry that has weathered the storms and adapted to a ever-changing opportunity of survival. Sheila lives in Conroe, Texas, is married and has two adult children.
Presenter
John Swanciger, SVP – Marketing & Bus. Dev., EzRez Software
As Senior Vice President of Marketing & Business Development, John Swanciger is responsible for sales, marketing, and business development. Prior to joining EzRez, John served as Vice President of Marketing & Business Development for Starwood Hotels & Resorts Worldwide, Inc. where he oversaw global web strategy, online marketing and web partnerships for all Starwood brands. Additionally, John served in a number of management roles at travel site Hotwire, an IAC/Expedia company, where he was a member of the launch team and spearheaded several product lines. He has also served in management consultant roles at Accenture and Cambridge Technology Partners. He holds a B.S. in Finance from Boston College.
Presenter
Christopher Barnard, President, Points International
Christopher Barnard, President of Points International, co-founded the company in 2000. He has been responsible for corporate strategy, product development, corporate development and financing activities as well as investor relations and has also held various additional interim operating positions including CFO and VP of Product Development and Marketing. In 1998 Christopher also co-founded, Canada ’s first internet business incubator, Exclamation International, from which Points.com was created. Christopher holds a Masters of Business Administrations form the University of Western Ontario .
Points International provides ecommerce solutions to the loyalty points industry world wide. Through a proprietary technical infrastructure, Points offers various white label ecommerce services that allow loyalty programs (frequent flyer miles, hotel points, credit card points, etc.) to increase revenues from their membership bases. Additionally, Points offers the world’s only loyalty management portal (www.points.com) that allows members of multiple programs to track and manage their loyalty currencies like their other financial assets. Through www.points.com, users are able to manage their portfolio of programs, conduct unique redemptions and trade their points/miles with other points.com users through a newly launched peer-to-peer marketplace, the Global Points Exchange (GPX).
Presenter
Michael Smith, Director, SeaMountain
Michael was formerly a board Director of British Airways Global Financial Services Limited. This included responsibility for developing mileage sales with partners such as American Express, GE Insurance, Avis Car Rental and bringing onboard all the brands within InterContinental Hotels and Resorts portfolio.
Early on in this role, Michael recognized that real value could be delivered by BA (and other airlines) by understanding what customers were actually buying. It was more than just an airline seat, many of them wanted a “one stop” shop for the products ancillary to the flight. As a result, BA developed in-depth relationships with many of its Executive Club partners that delivered more benefits to passengers than just miles. It also delivered an additional mulit million pound revenue stream to BA on the back of these ancillary sales.
Prior to joining BA, Michael was the Marketing and Administration Director for the Financial Services Division of Great Universal Stores plc (at the time, the UK’s largest mail order company with 6 million customers.)
Michael is a founding principal of AirlineMarketplace + Partners, a wholly owned division of Airline Information, where he leads the development of ancillary revenue streams for the group's airline customers. He also runs his own consultancy business, SeaMountain. He is based in Glasgow, Scotland where he graduated with an MBA from the University of Strathclyde Business School as well as having professional qualifications in Marketing and Banking from the UK’s Chartered Institute of Marketing and Chartered Institute of Banking respectively.
Presenter
Jonathan Collard, Commercial Director, Tripudio
Jonathan’s career spans 20 years holding various leadership positions with IBM, UNISYS, BT, C&W, SITA/Orange. Long term oversea postings in the USA and Switzerland helped him understand the unique operational environment of global airlines and enhanced his understanding of multi-cultural markets and the ‘customer idiosyncrasies’ present within each.
Jonathan is now applying his expertise at the specialist call centre & telecommunications practice, Tripudio. Tripudio has a strong track record of creating and delivering pan-continental call centre and channel management solutions. Increasingly it is working with airlines that wish to generate new ancillary incomes from each PAX enquiry, reduce the cost of fulfillment by maximizing the adoption of self service mechanisms and enhance the ‘customer experience’; pre and post flight.
Projects recently deployed include clients such as easyJet, wizzair, Mindpearl ag, ICLP and the British Foreign & Commonwealth Office. These projects all required management to exacting standards to successfully deliver robust - customer centric - solutions on a global basis.
Presenter
Maria Cardenal, Head of Ancillaries and Product Development, CLICKAIR
Maria Cardenal is the Head of Ancillaries and Product Development of CLICKAIR. She was born in Valladolid (Spain), but she moved soon to Madrid where she studied Business Administration at the University Carlos III de Madrid. She also studied International business and marketing in London (UK). After graduating she entered in Altadis Group. Through seven years she held management positions in marketing, business development and distribution, before being appointed as the Head of corporate marketing of Logista (Altadis Group).
She landed at CLICKAIR in summer 2007 with a very ambitious project: To double ancillary revenues and to create a portfolio of products and services at CLICKAIR. And she has succeeded in achieving this target: ancillary revenue has increased 142% in one year. Now it represents more than 12% of the total revenue of the company. Also CLICKAIR`s passengers can now choose upon a wide variety of products and services and with the highest level of quality.
“My goal is to deliver more options to our passengers, maximizing their convenience and our revenue. CLICKAIR is not a low cost airline; it’s an intelligent cost airline. Our aim is to be the smart choice, the intelligent purchase: pay less without renouncing to good service. A good service and passenger satisfaction is essential”
Presenter
Sergio Mello , CEO, SATISFLY
Sergio is a young entrepreneur from Torino, Italy. He studied electrical engineering at Politecnico di Torino and soon co-founded WeBrainstorm, an
ICT consulting firm where he currently serves as CEO. His tasks ranged from
management consulting to process analysis where he delivered to clients in
the Biotech, Trading, VoIP and Media fields.
While carrying out projects for international customers and attending a
European Commission Executive training, he had the opportunity to live
throughout Eastern Asia, where he further developed his multi-cultural
communication skills.
His recent work with Asiana Airlines, together with his innate passion for flight,
has catalyzed the combination of expertise in the Transportation,
Telecommunication and Social Networking industries. The result is his latest
venture: SATISFLY, a unique product that will undoubtedly reshape the world
of passenger interaction in the airline industry by finally exploiting the
potentials of web 2.0. (http://satisfly.com/bi2)
Presenter
Jim FitzGerald, Vice-President, Guestlogix
FitzGerald joined GuestLogix in 2007 after nearly 20 years at American Airlines where he held management positions in Operations Research, Marketing, Sales, Operations and IT. He most recently served as Managing Director of IT responsible for IT in American’s In-flight, Purchasing, and Cargo departments and for the IT at American Eagle Airlines. In this role, he had overall responsibility for designing, developing and implementing American’s on-board sales recorder system which allows in-flight credit card purchases on all 672 AA aircraft.
GuestLogix (guestlogix.com) is the leading provider of on-board retail technology and solutions to the passenger travel industry. Through its proprietary Mobile Virtual StoreTM platform, the Company provides airlines the tools and products to become successful on-board retailers, enhance service and drive ancillary revenue growth. With a customer base consisting of world leading airlines such as American Airlines, Delta Air Lines, Southwest Airlines, US Airways, Air Asia X, Ryanair, Brussels Airlines, Germanwings, TUIfly and Alaska Airlines, today GuestLogix maintains agreements to serve more than a half billion passenger trips annually.
co- Presenter
Anders Öhlander, Head of Sales Europe, Netgiro
Anders Öhlander is the Head of Sales Europe at Netgiro after spending more than 10 years in various sales roles in the IT and Telecom industry. He joined Netgiro in 2006 and has since then built an extensive experience and knowledge of the payments industry. As the Account Manager for several of Netgiro’s customers in the travel industry, he has a broad understanding of the payment challenges that travel companies might encounter. Ohlander received a Master of Science in Business Administration from Linköping University in Sweden.
Founded in 1997, Netgiro is a leading payment service provider with offices in Sweden, UK and the United States. Today, e-merchants from around the world use Netgiro’s services to offer their regional customer relevant local online payment methods and ultimately generate increased sales.
co- Presenter
Robert Illston, LSG Sky Chefs
Robert Illston is the operations manager for LSG Sky Chefs responsible for the development and implementation of new buy on board business opportunities.
Illston has a global role with LSG Sky Chefs and is the manager of its relationship with GuestLogix as well as being responsible for the identification and fulfillment of new outsource retail business opportunities supported by LSG’s buy on board best practice model. Prior to entering the in-flight world Illston had worked for a major UK high street bank following his degree in business management.
Presenter
Raphael Bejar, CEO, Airsavings
Raphael Bejar spent 15 years in the airline industry studying finance and purchasing methodology before creating Airsavings in 2001. Having worked previously with Jet Finance, Credit Foncier, and SH&E, he had the experience and vision to apply group purchasing business models familiar in other industries to both the cost reduction and ancillary services area of airline operations.
Through his company, Mr. Bejar has created cost saving opportunities for low cost and mid-sized airlines heretofore unattainable except by industry giants. Three years ago, he combined his innovative group buying technique with burgeoning web services technology to provide ancillary revenue solutions to those airlines as well. Mr Bejar holds a degree in aeronautical engineering from the ESTACA in Paris and a postgraduate degree in Banking and Finance from Paris University.
Presenter
Aidan Brogan , SVP Global Sales, Datalex
Aidan Brogan is the Senior Vice President of Sales and joined Datalex in 1994. Aidan is a leading strategist in travel distribution and has been instrumental in building the leading product and market position for Datalex. With nearly 20 years’ experience in the airline and travel industry, Aidan's background includes project management, system design, product development, marketing, business planning and international sales. Previous to this Aidan served a variety of roles for Westinghouse in Dubai , UAE, in its airline and travel business in the Middle East such as Regional Sales Manager and a range of support and development roles.
Presenter
Rohit Ramachandran,
Head of Business Development,
Air Arabia
Rohit Ramachandran, Head of Business Development, Air Arabia, was one of the early members of the carrier’s commercial team. He has held senior positions in sales, commercial analysis, marketing and business development.
Ramachandran has been instrumental in introducing 18 new routes for Air Arabia. He manages the airline’s largest commercial region (South Asia) and focuses on strengthening presence and services in major destinations and developing business in emerging markets.
Prior to taking over as Head of Business Development, Ramachandran was Head of Marketing for Air Arabia, during which time he spearheaded internet sales and delivered exponential growth in ancillary revenues. He now works closely with the CEO, Adel Ali, and conducts commercial health checks across the company and studies avenues for corporate growth.
Prior to joining Air Arabia, Ramachandran worked with Singapore Airlines in the United Arab Emirates. Previously he worked at KLM in Amsterdam and Iran, overseeing corporate sales.
Ramachandran obtained an MBA from the University of Leicester in International Marketing & E-Commerce. He also holds a Bachelors Degree in Hotel Management from the ITC Welcomgroup, Graduate School of Hotel Administration, Manipal, India.
Presenter
Jorgen Lindberg, International Sales Manager - Digital Entertainment, PAF
Jorgen is a native Swede who has lived (studied/worked) abroad for many years. Currently he lives with his wife Lesley in Hampton Court (South West London).
He joined PAF in 2006 as International Sales Manager, specialising in assisting travel providers e.g. scheduled-, charter- and low cost-airlines to enter the lucrative world of digital entertainment (Internet/Mobile money games) on a pre-, post- and in-flight basis.
Together with the dynamic b2bGaming team, situated in Nordic, the last year and a half have been spent, in conjunction with existing and new customers, to enhance and further develop the generic turnkey solution available to partners.
Prior to PAF, Jorgen spent 15 years with KLM Royal Dutch Airlines in various Sales and Marketing positions and most recently in the E-commerce department, based in the Netherlands, from which he gained a greater understanding of how Ancillary revenues can be generated from the Internet/Mobile channels and the importance of “Sticky content” (quality and relevancy) – crucial issues, of which the digital b2bGaming concept & products of PAF have been designed to accommodate.
Panelist
Bobby Healy, Chief Technical Officer, CarTrawler
CarTrawler is a company dedicated to increasing customer retention and conversion by dynamically packaging car rental with airline reservations. Healy’s field of expertise is in architecting and implementing effective distribution strategies that has enabled his customers a rapid, effective shift to direct consumer bookings. He has a demonstrable track record in creating booking engine and middleware solutions for the worlds top airlines, airline alliances and mega travel agencies - including Star Alliance, Hotwire.com, United Airlines, Air New Zealand, Virgin Atlantic, American Airlines, Mexicana, American Express, Sabre, Rosenbluth International and many more.
Healy, recently sold the company he founded Eland Technologies to industry giant SITA , where the solutions he designed and built now comprise 80% of the worlds top 20 airlines, and has now moved to CarTrawler as a continuation of his mission to reduce distribution costs in the industry, while maintaining high margin for the largest travel companies in the world.
Panelist
Thierry Boschat, Director Central Product Management, Amadeus
Thierry has been with Amadeus for over 20 years leading the development of the fares applications for 10 years and since 2000 he is responsible of the Central Product Management of Amadeus covering Fares, Ticketing, Reservation, Availability and Shopping products. He is also driving the company's airline products strategies and Bussiness development. Prior to joining Amadeus, Thierry was heading the development of commercial applications for Fare Quote System in Air France. Thierry graduated with a degree in Computer Science in Paris followed by a MBA in Madrid.
Kyle Moore has been with Sabre for over 10 years, with experience across a variety of disciplines. He currently leads the Product Marketing team responsible for setting Sabres product strategy across the air and ground distributions spaces, as well as the Sabres Enterprise Data Management strategy. For airline distribution, this includes identifying where Sabre evolves its core participation, its connectivity tools, its point-of-sale shopping technology, and its inventory solutions.
Prior to this, Kyle had marketing responsibility for hotel distribution and a large variety of Sabres solutions offered to airlines for their internal automation needs, including tools to facilitate crew management and airport staffing, loyalty tools, cabin services, and reservations point-of-sale tools. He also has experience in corporate travel management and online travel, as well as traditional agency shopping and booking behavior.
In addition to these roles, Kyle has worked in corporate strategy and business development, participating in several of Sabres largest partnerships and acquisitions, as well as in corporate finance.
After completing his MBA, Kyle started his career in finance at American Airlines, where he also focused on risk management. Kyle and his wife, Nancy, were married in 1996. They have two children, a son, Alexander, born in 2002 and a daughter, Sydney, born in 2004.
Geoff heads up Product Strategy for Travelport’s airline products, and is based out of the Denver office. Having a little over 13 years airline experience with Air New Zealand and Travelport, Geoff is presently responsible for driving the company’s airline strategies, centered around both airline hosting systems and airline IT solutions. Geoff has also been involved with Travelport’s business intelligence tools. Prior to Travelport, Geoff worked for Air New Zealand in various roles that supported the airlines revenue accounting, financial and strategic analysis for both domestic and international routes. Before joining the airline industry, Geoff was involved in the banking and finance industry in Australasia.
Presenter
Martin Collings, Sales, Airline IT Standalone Services Travel Intelligence, Amadeus
Martin Collings has been working with internet distribution since the late 1990's, intially with banking products, and in more recent years specialising in airline industry direct sales with Amadeus. His previous role included managing the online commercial relationship with selected network carriers in Europe and Asia-Pacific, as well was managing the Amadeus commercial relationship with oneworld.
Currently he is responsible for global sales (ex USA) of Amadeus Airline Robotics, a product that automates direct channel back office processes. Having worked with numerous third parties selling ancillary services to airlines, and having an excellent understanding of the entire process related to successfully integrating new products into an airline sales environment, he is uniquely positioned to give an insight into what has and hasn't worked, and how both suppliers and airlines can work more successfully together in future to maximise ancillary revenues.
Panelist
Allen Darnell, Chief Operating Officer, iSeatz
As iSeatz' Chief Operating Officer, Allen Darnell is responsible for overseeing the strategy, planning and development of iSeatz' customized solutions. He also focuses on establishing strategic partnerships, building its network of Marketing Partners and managing iSeatz' dedicated customer service and call centers. A seasoned Information Technology professional with more than seven years of management expertise, Allen joined the iSeatz team in October 2006.
Most recently, Allen championed the development and implementation of iSeatz' first generation hotel and car booking engine. Prior to joining iSeatz, Allen served as the CIO of Gusto.com, an Internet-based travel community startup, where he led the company's IT planning and strategy. During his tenure, Allen helped grow Gusto.com's membership base by over 1000 percent and led the team in implementing an innovative Travel 2.0 trip planning and sharing community, among other achievements. Before Gusto.com, Allen acted as the European Director of Planning and Strategy for Hotels.com/ Expedia.com, where he developed and managed a departmental budget of $4 million while overseeing vendor and partners contracts valued up to $2 million.
In addition, Allen held previous management positions at Hotels.com for three years, as well as TravelNow.com for four years. Allen holds several professional certifications, including Microsoft Project Core Certification, and received a Bachelor of Science in Marketing and Public Relations from Missouri State University in 1997.
Panelist
Adam Shalagin, Busines Development, Expedia
Adam Shalagin began his travel career in Australia with TravelCLICK where he quickly became Director of Sales, providing consulting services to Hotels Groups on their GDS and online distribution strategies.
After 3 years with TravelCLICK, Adam moved to London where he has lived for the past 6 years holding several positions at the forefront of Ancillary revenue and content distribution. Most recently Adam was Head of International Development at Hotel Connect, where he oversaw the launch of direct sell websites into developing markets and delivered new multi-million dollar revenue streams in rapid succession.
Since joining Expedia just over a year ago, Adam now leads the UK Distribution team, working with online travel and media partners to monetise their traffic. Using a combination of technology and content from Expedia, Hotels.com, Tripadvisor and Venere, Adam has built a large number of successful partnerships in the UK, Europe and beyond.
Panelist
Sudeep Ghai, Vice President, SH&E
Mr. Ghai has more than 12 years senior level strategic and operational experience in the airline industry, with a track record of success in new business start up, strategy development, and commercial performance improvement.
Prior to joining SH&E, Mr. Ghai served as chief commercial officer for Sama, a new, low-cost airline in Saudi Arabia, where he set up the commercial organisation and managed revenue performance across sales, marketing, network planning, and revenue management. Sama won the 2008 Gulf Marketing Review Award for best new brand launch in the Middle East and introduced several innovative distribution concepts in Saudi Arabia.
Before Sama, Mr. Ghai was one of the co-founders of Virgin Nigeria, the
first private sector funded flag carrier in Africa where he went on to serve as head of sales and distribution.
Mr. Ghai had served previously as senior manager corporate development at British Airways and director of international strategy and alliances at Trans World Airlines.
Panelist
Gareth Gaston, Managing Director, Octopus Travel
Gareth Gaston is the recently appointed Managing Director of OctopusTravel. Octopus currently partner with over 40 airlines globally, providing revenue through hotel sales.
Before joining OctopusTravel, the global online hotel retailer, Gareth worked for Ramada Jarvis Hotels as Head of Distribution and eCommerce.
Prior to that Gareth was with Hilton International, where in his final role he was commercially accountable for the eight local market websites as well as Hilton.com.
Panelist
David Peller, Regional VP Business Development (EMEA/India), ITA Software
David brings significant business development experience across multiple industries. Prior to joining ITA Software, he was head of Corporate Development for one of the world's largest digital media agencies. During this time, he led numerous European initiatives for integrated leisure travel company, TUI.
He also worked with leading companies such as Procter & Gamble and Microsoft in various marketing and business development roles. David is a qualified attorney in the UK and remains a member of the Supreme Court of England and Wales and The Law Society of England and Wales.
Presenter
Nicolas Tschechne, Cabin Product Strategy & Upstream Research, Cabin Concept Center,
Airbus Deutschland GmbH
Nicolas is a core member of the "Competition & Trend Scouting" team at the Airbus Cabin Concept Center in Hamburg. He´s responsible for aircraft-cabin-focussed trend and scenario analysis in the Airbus CoE Fuselage & Cabin. An essential part of Nicolas’ role is to anticipate future passenger and airline developments by performing 360° scouting activities and investigating on-ground macro developments and their potential impact on air travel.
In addition, he´s supporting Airbus´ Strategy Department and Future Projects Office in various scenario projects as well as maintaining close ties to expert networks inside and outside the industry. Nicolas current focus is set on analysing the cabin-related airline business models and linking future airline revenue generation models to new cabin innovations.
Prior to joining Airbus in 2006, Nicolas was responsible for the development and implementation of future utility concepts for Chinese cities at a major consultancy company in Germany. Nicolas was born in Münster, Germany. He studied Economics & Business Administration at the University of Maastricht, in the Netherlands and the University of Newcastle, in Australia with his focus set on strategic innovation management, finance and organizational change management.
Presenter
Janet Titterton, Sales & Marketing Director, Collinson Latitude
Janet Titterton leads the sales and marketing team of the research and development division, Collinson Latitude™, part of the Collinson Group, a global leader in integrated marketing, insurance and travel membership products. Collinson Latitude™ seeks to provide innovative solutions that delivers incremental revenue for clients and brands with minimal IT and resource effort from the companies seeking new revenue opportunities.
Janet will share with you insights from the banking sector who have for several years successfully packaged tailored benefits to add value to the relationship they have with their customers, whilst creating revenue streams worth millions in revenue. Dramatic global economic events, coupled with trends transforming marketing and the way in which consumers behave demands innovative solutions that increases your share of the consumers travel wallet without having a huge impact on your organization infrastructure and systems.
Janet has extensive relationship and interactive marketing experience on both the client and agency side in leading organizations and a wealth of experience defining and developing marketing strategies that powers success. Janet has been involved in the marketing programmes delivering returns for global brands including Symantec, Microsoft, Paramount, Disney, Barclaycard, Kia, Citroen, and many more.
Presenter
Lars Ola Kjos, Business Development Director, Norwegian Air Shuttle
comming soon..
Presenter
Andrew F Pozniak, Founder and Managing Director, Green Aviation International
Andrew incorporated Green Aviation International as a non-profit association earlier this year in response to the lack of real direction in the aviation environment debate and effective project management of any actions. It’s purpose is to be apolitical in the green debate and only focus on the evidence available, give an objective perspective, and provide professional management expertise in designing and implementing sustainable solutions for aviation.
Andrew has the unique perspective not as an environmental expert or lobbyist, but as a pragmatic aviation professional with more than 20 years of varied experience, including "hands-on" operations, financial and business planning, major project management. This gives him an insight frequently lacking in the aviation environment arena.
Now that "GAIA" has been launched it is working with an increasing number of like-minded corporations and individuals who have evidenced the real risks and issues caused by aviation pollution, and want to take the lead in implementing real workable solutions today, “turning aviation green” together. Rarely in this debate, GAIA recognises the economic importance of a successful and growing aviation industry, but on the modest condition of its environmental impact and costs being mitigated; after all “humans need to fly”!
Panelist
Alyson Playford, Head of Travel Partnerships, British Airways
Panelist
Michael Cunningham, Director Passenger Portfolio Integration, SITA
Michael Cunningham is responsible for the integration of SITA's passenger management solutions portfolio, which is aimed at helping airlines increase direct distribution and ancillary revenue sales.
Reducing distribution costs and increasing ancillary sales is one of the highest priorities for airline CEO's and SITA is investing heavily in this area. Previously, Michael was responsible for SITA's award winning E-commerce offerings for both B2C and B2B, and for SITA's integration platform. He has over 10 years experience in the travel technology with VTI, Eland Technologies and SITA.
Panelist
Paul van Alfen, Senior Business Development Manager – EMEA / Travel, GlobalCollect
Payment specialist with more than 10 years experience in payment consultancy and integrating on, offline and invoice payment solutions.
Paul’s current focus is on developing and integrating global online payment solutions for the Airline and Travel sectors (including hotels, car rental, rail and portals). These full service (outsourced) solutions include, next to credit card processing, a whole range of local and international alternative payments, fraud screening, cash management, reconciliation and reporting.
An important part of Paul’s role is the consultancy provided on business, system and financial integration. Items to be considered include a.o. payment mix and positioning, impact on booking engine, reservation system, policies and procedures, customer service, inventory and revenue management.
As Account Manager, Paul played an important role during the last 3.5 years in defining, implementing and rolling out KLM's industry leading localized payment strategy. During that period he also worked as GlobalCollect’s Key Account Manager in the publishing industry for Financial Times, International Herald Tribune, Reuters, The Economist and Reed Elsevier.
Previously, Paul worked with Time Warner Publishing in various payment clearing and client management roles, supporting titles like Time, Fortune, Time Life and National Geographic.
Panelist
David Canavan, Business & Partnership Development, Visa Europe
David is a Senior Manager at Visa Europe and has particular focus on co-brand programmes. David has over 10 years experience of partnership marketing within the financial services industry working within credit cards, general insurance, banking and IFA services. He joined Visa Europe this year from Goldfish where he spent 3 years as Head of Partnerships at Goldfish responsible for developing and managing Goldfish's co-brand card portfolio. Prior to that he spent 5 years with Affinity Solutions (a subsidiary of Fortis) a specialist consultancy providing advice on co-brand strategy and added value services. He worked across a range of financial services sectors developing partnership distribution strategies for organisations such as Lloyds TSB, Morgan Stanley, Axa and Allianz Cornhill as well as working with large affinity groups and building co-brand programmes for clients such as the Telegraph Media Group.
