Loyalty & CRM
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The Waves of Change in Loyalty Marketing
- Jim Schroer, President and CEO, Carlson Marketing Worldwide
 CarlsonMarketing_JimSchroer
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Examining the new landscape of Outsourced Loyalty Management
- Stuart Evans, General Manager Europe, ICLP
ICLP_StuartEvans |
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Restructuring traditional programs for today's reality
- Richard H. Metzner, Partner, Metzner Schneider Associates
MetznerSchneider_Richard_Metzner |
BPM at Work: Scanning and Workflow Integration
Miles & More
- Thorsten Hanisch, Senior Manager Business Process Management, arvato services
Arvato_FFPEXPO2008 |
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Reinforcing the Value of Frequent Flyer Miles
- Dominic Hofer, CEO, Loylogic
Loylogic_DominicHofer.pdf
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Independent Credit Card Loyalty verses Co-Branded Credit Card Programs
- Scot Hornick, Partner, Oliver Wyman
OliverWyman_Scot Hornick |
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Customer Profiling
- Hakan Ünlü, System Development Manager, HITIT
Hitit_HakanUnlu |
Maximizing the Value of Customer Data
- Aytun Demiral, Sales Director EMEA, IBS
IBS_AytunDemiral
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Strengthen FFP Loyalty through Loyalty Shopping Programs: A Close Look at the FREE SPIRIT Mall
- Kimathi Marangu, Executive Vice President of Business Development, Mall Networks
MallNetworks_KimathiMarangu
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Integrating Customer Loyalty across Customer Touchpoints
- Harry Govind, Director - Business Development, Tata Consulting Services
TCS_HarryGovind |
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The Immutable Laws of Successful and Profitable Partnerships
- Rob MacLean, CEO, Points International
Points_RobMacLean
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Doing Business with the Global Hotel Alliance
- Vicky Elliot, Director of Marketing Services, Global Hotel Alliance
GlobalHotelAlliance_VickyElliot
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How flexible rule engines speed-up your business
- Miguel G. Palacios, Senior Account Manager, Lufthansa Systems
LufthansaSystems_MiguelPalacio |
The Process of Security
- Dave Josephson, Senior Systems Administrator, DBG
DBG_DaveJosephson |
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The Rewards of Smart IT Investments
- Santiago Ontañón, CEO of Frecuenta, Mexicana
Meixana_SantiagoOntanon |
Customer Centric Communication Analytics - improve your FFP through intelligent customer conversation
Marcin Kosciak – Head of Sales Engineering for Loyalty, Comarch
Comarch_MarcinKosciak |
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Personalize IT Through Systems Integration
- Al Toll, EVP, Amadeus Revenue Integrity division
Amadeus_AlToll |
Award Travel: Future Trends and Dynamic Inventory
- Tim Fahy, Regional Vice President, Americas, ITA Software - - Ken Penny, Director Internet Planning, Continental Airlines
ITASoftware_TimFahy |
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Ancillary Revenue
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Keynote: Co-branded credit cards: the largest source of ancillary revenues
- Kirk Stuart, Vice President, Co-branding, Visa
Visa_KirkStuart
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Keynote: Establishing a Roadmap for Ancillary Revenues within your Airline
- Barry Biffle, Chief Marketing Officer, Spirit Airlines
Spirit Barry Baffile |
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Mix, Match & Marry: cover all your customers' travel needs and keep them loyal by packaging discounted non-air content
- Albert Pozo, Managing Director, Amadeus Travel Services & Leisure
Amadeus_Pozo |
Selling more online: Insurance, lounge access and dynamic packaging
- Raphael Bejar, Managing Director, Air Savings
AirSavings_Bejar |
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Seamlessly integrating travel insurance sales with online bookings
- Keyvan Izadi, European Travel Insurance Group
TravelInsuranceGroup_Izadi |
Exploiting revenue opportunities with multi-channel distribution and last-minute inventory
- Kyle Moore, Vice President, Sabre
Sabre_Moore |
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Revenue opportunities and loyalty liability management with music downloads
- Peter Diemer, Executive VP, Strategy & Development, Hip Digital Media
HIP_Diemer |
Taking onboard retailing to the next level
- Jim FitzGerald, VP, Guestlogix
Guestlogix_FitzGerald
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Website stickiness, giving rise to increased advertising revenue, customer retention and earnings through b2b gaming
- Jorgen Lindberg, Business Partnership Manager, PAF b2bGaming
B2BGaming_Lindberg
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A-Z guide to airline ancillary revenue
- Militsa Pribetich-Gill, Ancillary Revenue Manager, Flybe
Flybe_Gill |
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Keynote: Legacy and LCC merger: managing ancillary revenue within a hybrid airline business model
- Kevin Jackson, Managing Director, Consumer & Partnership Marketing, US Airways
USAirways_Jackson
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Keynote: Onboard ancillary revenue through paid content deals
- Sandra J. Lindala, Senior Director, New Revenue Opportunities, Air Canada
AirCanada_Lindala |
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Technology requirements for unbundling
- David Peller, Regional Vice President Business Development (EMEA/India), ITA Software
ITASoftware_Peller
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Online malls as a source of ancillary revenue
- Kimathi Marangu, EVP Business Development, Mall Networks
MallNetworks_Marangu |
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Defining the key performance indicators for your co-branded credit card program
- Ulf Geismar, Director, Edgar, Dunn & Company
EdgarDunn_Geismar |
Going beyond beer and wine: How to make your revenues jump with onboard innovation
- Joao Monteiro, COO Solutions, LSG Sky Chefs
LSGSkyChefs_Monteiro |
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Case Study: Generating revenues through third party distribution
- David Maddison, Intl Airline Account Mgr, Airport Express
AirportExpress_Maddison |
Tapping the Global Points Exchange: Loyalty-based ancillary revenues & Travel Clubs
- Bill Thompson, VP Bus Dev, Points.com
Points_Thompson |
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Low cost solutions for profitable in-flight entertainment
- J. Brent Wood, CEO, DigEcor
DigeCor_Wood |
The A la carte pricing controversy:? Is there any way to manage and enhance consumer and media perception?
- Rachel Start, Director - Direct and Ancillary Sales, SAMA Airlines, the LCC airline of Saudi Arabia
SAMA_Start |
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Enhancing your value proposition with ancillary revenues
- Michael Smith, Director, SeaMountain
SeaMountain_Smith |
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Payment Solutions
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Keynote: Emerging Alternative Payment Methods - Driving Lower Costs & Incremental Revenue
- John Reistrup, VP, Travel & Entertainment Marketing, Bill Me Later
BillmeLater_Reistrup
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Customer reaction to using new payment methods
- Joel Widzer, Travel strategist, MSNBC Comtributer & business consultant
JoelWidzer |
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Airline Case Study: Implementing a Global Alternative Payment Strategy
- Maarten Rooijers, Manager E-Payments, Distribution & E-Commerce, KLM
KLM_Rooijers |
Airline Case Study: Implementation of a payment gateway: challenges, refinements and future planning
- Sandra Fletcher, Manager, eBusiness, Qatar Airways Group
QatarAirways_Fletcher |
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Innovations in corporate payments
- Scot Bealer, VP Worldwide Sales & Marketing, UATP
UATP_Bealer |
Developing a holistic payments strategy - with a focus on mitigating fraud and related costs
- Colm Lyon, Managing Director, Realex Payments
Realex_Lyon |
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Case Study: Credit Card Surcharging in the Airline Industry
- Richard Crum, President AirPlus International and President, Association of Corporate Travel Executives
AirPlus_Crum |
Unlocking Payments Value - Strategies for Managing Payment Acceptance
- Shane Fitzpatrick, European Managing Director, Paymentech
Paymentech_Fitzpatrick |
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Barter: a time-tested way for airlines to increase yields, load factors and their bottoms lines
- Bob Bagga, CEO, BizXchange
BizXchange_Bagga |
Integrating new payment methods into corporate reporting suites
- Stephen S. Smith, Director, Payment Solutions, TRX
TRX_Smith |
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Payment processes for onboard sales
- Jim Fitzgerald, VP, Guestlogix
Guestlogix_Fitzgerald |
Reducing the Payment Costs of Employee Travel
- Binu Jacob, VP Business Development, IBS Software Services
IBS_Jacob |
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Lessons learned from online retailers!
- Sheila James, Vice President of Products and Operations, eBillme™
eBillme_James
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Reducing costs and increasing sales by delivering new payment methods
- Alan Wyley, Chief Executive Officer, EuroCommerce
Eurocommerce_Wyley |
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Norwegian Air Shuttle – setting up your own bank
- Lars Ola Kjos, Business Development Director, Norwegian Air Shuttle
Norwegian_Kjos |
Dynamic packaging and the impact of multi supplier payments
- Kenneth Purcell, CEO & Founder, iSeatz
iSeatz_Purcell |
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Innovations in Fraud Prevention
- Erika Dietrich, Risk Services Director, Retail Decisions
RED_Dietrich |
Optimizing Airline Profits: Payment management strategies for airlines
- Dave Glaser VP Professional Services CyberSource Corporation
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