.Decisions based on what your customers want...
...
and what you can deliver
Decision Intelligence Solutions by Bi3 Solutions
The ‘decision intelligence’ solution from Bi3 Solutions allows airlines to command a consolidated view of what their customers
are saying about their brand. Customer data from social media and surveys can be combined with business processes, and a wide array of unstructured information from sources like service level agreements, supplier contracts and any type of documentation, to create one of the most unique and powerful business intelligence tools available today.
Airlines have historically based many critical decisions based on what their competitors do, much to their own detriment. Having
a true decision intelligence solution allows airlines to make key tactical and strategic decisions based
on their own customers’
needs, within the operations and business capacity of the airline.
How the technology works
The Bi3 Solutions Decision Intelligence application for customer feedback analysis enables a clear understanding of customer
and public opinions and airlines to implement continuous improvements. Utilizing textual data extraction in combination with
analytics and visualization, decision intelligence combines opinions about
products and services from numerous different
sources. Comments from email, public surveys, comment cards, as well as social
media content from Yelp and Twitter can all
be
automatically captured and then visualized with desired forms of integration.
Airlines can quickly get an overview of the topics that customers are talking about most frequently, detect emerging trends and
then
focus on putting the corresponding corrective actions in place.The Customer Feedback Analysis application automatically
delineates customer feedback, regardless of the channel, into
negative
or positive comments, and enables correlation analysis of
the comments.
The application provides drill down to the details of each individual feedback text along with the captured contact information
and the history of actions already taken.
For a Free Evaluation of your Airline Decision Intelligence Needs
Contact Roger Williams
800-557-7091 (Toll free US/Canada)
+1 305-328-8598 (Outside the US)
+44 (0) 141 416 0800 (UK)
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Consumer trends and benchmarking with other industries
